[access-uk] Re: Chip and pin online banking.
- From: "martin wilsher" <m.wilsher@xxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 18 May 2007 13:07:19 +0100
I think some banks are going down the usb key route, natwest are doing =
the
pin machine thing, which is a pest.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf =
Of
Ankers, Dave (UK)
Sent: 18 May 2007 11:15
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Chip and pin online banking.
Hi all,
I stated in an earlier email that I was investigating whether or not it =
was
possible to obtain a USB version of the security fob that provides the =
code
to my companies online network when working from home. There is indeed =
a
USB version available and therefore it should be possible for the banks =
to
provide its VIP customers with such a device instead of the standard
security fob. All that should be required then is when to code has to =
be
input, simply plug in the USB security fob and the code is read from it, =
no
vision required, simple. But will the banks have the foresight to =
provide
such a device to its VIP customers.... =3D20 Dave
Hi colin and all:
I am waiting for a call from natwest customer care, and will report back =
=3D3D
on their response. I will ask what provision for vi/blind people is to =
be
provided if the chip machines are inaccesible. I have also spoken to =
=3D3D
the bbc requesting that you and yours and in touch have a look at this =
new
technology. With a month until natwest start sending out these pin pads =
=3D3D
to their online customers, I feel investigation is fairly rgent. I do =
not
dislike the idea of the technology, but accessibility needs to be
considered.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf =
=3D3D
Of Colin Fowler
Sent: 16 May 2007 05:59
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Chip and pin online banking.
Hi Martin,
The assurety given to you by your bank is complete nonsense. There =
is=3D3D20
nothing in the DDA which defines the compliance of an individual product =
=3D3D
or=3D3D20 service. The DDA deals with the way in which that service is
delivered. =3D3D For=3D3D20 any of the banks to introduce technology =
without
ensureing that you or I =3D3D are
at no disadvantage compared with others for whom a similar reason would =
=3D3D
not=3D3D20 apply is the core of the matter. Has anyone asked what
reasonable=3D3D20 adjustments the banks propose implementing?
I would suggest that this is the most important fact that as yet, =3D3D
appears to
be missing in all the posts I have read. Indeed some useability =
and=3D3D20
accessibility consultation should have been undertaken by the banks with =
=3D3D
minority user groups, and one would have hoped that the RNIB may have =
=3D3D
been=3D3D20 involved at this stage. Alas, after the disaster Royal Mail
encountered =3D3D with
the involvement of the RNIB with the first roll out of PIN pads, there =
=3D3D
is=3D3D20 every chance that the banks shyed away from makeing a similar
mistake.
Best regards
Colin
Colin Fowler
Disability Consultant
Tel: 01582 483 283
Text/mobile: 07901 573 570
E mail:
col.fowler@xxxxxxxxxxxxxx
www.social-model.org.uk
disability@xxxxxxxxxxxxxxxxxxx
----- Original Message -----=3D3D20
From: "martin wilsher" <m.wilsher@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, May 17, 2007 12:46 AM
Subject: [access-uk] Chip and pin online banking.
> Hi list:
>
> Regarding the new chip and pin machines used in conjunction=20
> with=3D3D20=3D20 online banking. For natwest customers, I have spoken =
to=20
> their=3D20 online=3D3D20 banking =3D3D3D dept and explained the =
problems as=20
> regards=3D20 totally blind=3D3D20 people and use of =3D3D3D the new=20
> equipment as stated in=3D
=3D20
> recent articles. I am awaiting a response =3D3D
as =3D3D3D
> to
> how blind people are to use the new system. It seems natwest are =
=3D3D
making
> this compulsary on their online banking system. I for one, am very=20
> =3D3D
=3D3D3D
> worreid
> indeed about the new technology, as while I have been assured it is=20
> =3D3D
DDA
> compliant, I am not so sure. To be compliant, wouldn't the pin pad=20
> =3D3D
=3D3D3D
> machine
> have to input the code into the edit field on the website, or the=20
> =3D3D3D=3D20 machine speak the code out loud? Or can they get away =
with=20
> large=3D20 print =3D3D
numbers? =3D3D3D
> If
> large print is enough to pass DDA compliance, totally blind people are
> disadvantaged significantly.
>
>
>
> Hope to hear from you soon.
>
> From Martin.
>
> Please email me at:
>
> m.wilsher@xxxxxxxxxxxxxxxx
>
> Thanks
>
>
> Please visit my website:
>
> www.martin-wilsher.co.uk
>
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