[access-uk] Re: Children of Beslan - Response from the BBC
- From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 20 Sep 2005 18:52:10 +0100
Yes, Barry, you're right on. That's what we really want, to see the
programme at a given time, with voice over.
--
Carol
carol.pearson@xxxxxxxxxxxx
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Dj Paddy
Sent: Tuesday, September 20, 2005 6:13 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Children of Beslan - Response from the BBC
Hi Carol and all.
I think that's an absolute BS response as well!
A bit more thought out than the one I got but still!
So basically we're being asked to submit a request for a DVD to be
released,
then if such time as that takes to go through production, marketing etc
etc,
we'll have to pay to have the same inaccessible program?
That the general public had the pleasure of having full access to the
first
time around? At no cost other than the pole tax, (Television Licence).
This is ridiculous and personally I feel it's being swepped under the
rug by
Ms Stourton.
I've replyed and informed Ms Cousins that I wish to escalate my
complaint to
Fraiser Steel.
Actually read below for my response.
Dear Ms Cousins.
I am very unhappy with Fiona Stourton's unwillingness to address this
matter
and come to a satasfactory resolution for not only myself but other
individuals that through one disability or another could not have the
full
benefit of this documentary.
Therefore I wish to escalate the complaint to
a higher level.
Please could you forward this mail including the entire thread to,
Fraser
Steel, Head of Editorial complaints. Or provide me with his email
address?
I am appalled at the no further comments approach Ms Stourton is taking
on
this matter and feel it fair to advise that if there is still no
satasfactory response from Mr Steel then I will be forced to contact The
BBC
Governors.
For clarification I would view a satasfactory resolution to be a
reshowing
of the program at an announced time and date with a voice over track
played
so that the subtitles are spoken or a similar compromise.
Thanking you for your attention to this matter.
Yours sincerely
Barry Toner
Dj Paddy----- Original Message -----
From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, September 20, 2005 5:53 PM
Subject: [access-uk] Re: Children of Beslan - Response from the BBC
> Yep, I got one today and was just sorting it out to send when I saw
> your message.
>
> I'm not too pleased either because it seems there's just no way for us
> to see that programme now. As it was on at a special time, it's
> probably not going to be repeated and, even if it is, we won't
> necessarily have anyone to read for us at that time.
>
> What does anyone think about this idea about the DVD's? That's not
> going to solve our problem either is it, even if we did find a
> reasonably accessible DVD player!
>
> Anyway, here's the response I received.
>
> --
> Carol
> carol.pearson@xxxxxxxxxxxx
> ** ** **
>
> Thank you for your e-mail regarding 'Children of Beslan'.
>
> I note that you were unhappy there was no form of translation of the
> children's speech other than a written wording onscreen, thus
> preventing those who suffer from blindness or other disabilities to
> follow what was being said.
>
> Please be assured that your comments on this matter, along with your
> concern that you did not receive a response as stated when you
> initially phoned BBC Information, will be fully registered and made
> available to programme makers and indeed senior management within the
> BBC. Feedback of this nature helps us when making decisions about
> future BBC programmes and services and your views will most certainly
> play a part in this process.
>
> In relation to your other requests, transcripts of the programme
> cannot be provided and as copies of this programme are not
> commercially available, for copyright and contractual reasons we are
> unable to supply a one-off copy. Our copyright agreements only allow
> broadcasts; duplication and distribution of programme tapes has to be
> negotiated as a separate commercial agreement.
>
> However, if you would like to make a suggestion for the programme to
> be released on DVD, can I advise that you put it in writing to the
> Commissioning Editor of BBC Worldwide, the commercial arm of the BBC,
> at:
>
> Commissioning Editor
> BBC Worldwide Ltd
> Woodlands
> 80 Wood Lane
> London
> W12 0TT
>
> For future reference, if you want to track down a BBC product, you can
> visit the following website:
>
> http://www.bbc.co.uk/info/contactus/bbc_products.shtml
>
> Thank you again for taking the time to write.
>
> Regards
>
> Jonathan Carberry
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of Dj Paddy
> Sent: Tuesday, September 20, 2005 5:42 PM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Children of Beslan - Response from the BBC
>
>
> Hmm, it seems BBC Information have no real influence here.
>
> This is my response that I got today. It looks very much like a form
> letter with a bit thrown into it.
>
> "Dear Mr Toner,
>
> Thank you for contacting BBC Information regarding your concerns about
> Children of Beslan which was broadcast on BBC TWO on 30 August 2005.
> I was sorry to learn of your disappointment in not being able to watch
> the programme.
>
> I understand you received a copy of my correspondence sent to another
> individual regarding this matter. I note you concerns and I have
> raised this matter with Fiona Stourton again. However, she has
> nothing further to add to the response you have already received.
>
> Thank you once again for contacting BBC Information.
>
> Yours sincerely
>
> Crispian Cousins"
>
> Aint it grand?
>
> Carol did you ever get a response?
>
> Dj Paddy
>
> ----- Original Message -----
> From: "Ian Macrae" <ian.macrae@xxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Wednesday, September 14, 2005 9:17 AM
> Subject: [access-uk] Re: Children of Beslan - Response from the BBC
>
>
>> Hi Mel,
>>
>> Good on yer for doing this. You now have a couple of options open to
>> you. You can write again direct to the person from BBC Information
>> who responded to your complaint saying that you're dissatisfied and
>> giving your reasons why. You may then want to wait for a further
>> response from them or you might want to say that you wish to escalate
>> the complaint to a higher level. If you do that you then ought to be
>> advised to contact the Editorial complaints Unit which is the point
>> of
>
>> appeal for dissatisfied complainants. Option two is to complain
>> direct to the Exec {Producer Fiona Stourton again giving your reasons
>> for your dissatisfaction with her response as represented to you by
>> BBC Information. The third option is to go directly to the next stage
>> by writing to Fraser Steel, Head of Editorial complaints, MC4 C6, BBC
>> Media Centre, Media Village, London W12 7TQ, reiterating your
>> complaint and saying that you find the BBC Information response
>> completely unsatisfactory and that you wish to take your complaint
>> further. If you then find the response to that appeal
>> unsatisfactory,
>
>> your next stage is to take the matter on appeal to the BBC Governors
>> and we'll cross that bridge if and when we come to it.
>>
>> Hope this is helpful.
>>
>> Ian
>>
>> -----Original Message-----
>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>> Behalf Of Mel Spooner
>> Sent: 14 September 2005 09:06
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Children of Beslan - Response from the BBC
>>
>>
>> Hi All,
>>
>> Following the discussion on this list about the Children of Beslan
>> programme on BBC 2, I wrote and registered a complaint with the BBC.
>> Below is my response.
>>
>> To me, the response is far from satisfactory. It is, in my opinion,
>> like saying that a building can't be made accessible to a wheelchair
>> user because the steps leading up to the entrance are aesthetically
>> pleasing and a ramp would look out of place.
>>
>> Mel
>>
>> *** Text Begins ***
>>
>> Dear Ms Spooner,
>>
>> Thank you for contacting BBC Information regarding your concerns
>> about
>
>> Children of Beslan which was broadcast on BBC TWO on 30 August 2005.
>> I was sorry to learn of your disappointment in not being able to
>> watch
>
>> the programme
>>
>> I have raised your concerns with Fiona Stourton, Executive Producer
>> for Children of Beslan.
>>
>> She explained that the decision to subtitle was made by the
>> production
>
>> team in consultation with the Controller of BBC TWO. The decision was
>> made, after much debate, because it was felt that the children's
>> voices should be heard. Their feelings were expressed as much in the
>> voices as the words. While we regret that for the visually impaired
>> this was a disappointment, we felt that to use actors for children
>> who
>
>> had been through such trauma would have been inappropriate.
>>
>> I realise that you may still feel strongly about this matter but hope
>> the explanation behind this decision is useful. Please be assured
>> that your comments on this matter have been registered and added to a
>> daily log that is made available to senior editorial staff and
>> programme makers. Once again, thank you for taking the time to
>> contact
>
>> us with the strength of your concerns.
>>
>> Yours sincerely
>>
>> Crispian Cousins
>> Divisional Advisor
>> BBC Information
>>
>>
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