[access-uk] Re: Children of Beslan - Response from the BBC

Good idea George.

Um anyone a member of the RNIB here that would be willing to take this on?
Dj Paddy----- Original Message ----- From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, September 20, 2005 5:58 PM
Subject: [access-uk] Re: Children of Beslan - Response from the BBC



Surely this is an issue which the RNIB could take up on
behalf of their members?

George.

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Carol
Pearson
Sent: 20 September 2005 17:53
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Children of Beslan - Response
from the BBC

Yep, I got one today and was just sorting it out to send
when
I saw your message.

I'm not too pleased either because it seems there's just
no
way for us to see that programme now. As it was on at a special time, it's probably not going to be repeated and, even if it is, we won't necessarily have anyone to read
for
us at that time.

What does anyone think about this idea about the DVD's? That's not going to solve our problem either is it, even
if
we did find a reasonably accessible DVD player!

Anyway, here's the response I received.

--
Carol
carol.pearson@xxxxxxxxxxxx ** ** **


Thank you for your e-mail regarding 'Children of Beslan'.

I note that you were unhappy there was no form of
translation
of the children's speech other than a written wording onscreen, thus preventing those who suffer from blindness
or
other disabilities to follow what was being said.

Please be assured that your comments on this matter, along

with your concern that you did not receive a response as stated when you initially phoned BBC Information, will be

fully registered and made available to programme makers
and
indeed senior management within the BBC. Feedback of this nature helps us when making decisions about future BBC programmes and services and your views will most certainly

play a part in this process.

In relation to your other requests, transcripts of the programme cannot be provided and as copies of this
programme
are not commercially available, for copyright and
contractual
reasons we are unable to supply a one-off copy. Our copyright agreements only allow broadcasts; duplication
and
distribution of programme tapes has to be negotiated as a separate commercial agreement.

However, if you would like to make a suggestion for the programme to be released on DVD, can I advise that you put
it
in writing to the Commissioning Editor of BBC Worldwide,
the
commercial arm of the BBC,
at:

Commissioning Editor
BBC Worldwide Ltd
Woodlands
80 Wood Lane
London
W12 0TT

For future reference, if you want to track down a BBC product, you can visit the following website:

http://www.bbc.co.uk/info/contactus/bbc_products.shtml

Thank you again for taking the time to write.

Regards

Jonathan Carberry


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Dj Paddy
Sent: Tuesday, September 20, 2005 5:42 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Children of Beslan - Response
from the BBC


Hmm, it seems BBC Information have no real influence here.

This is my response that I got today. It looks very much like a form letter with a bit thrown into it.

"Dear Mr Toner,

Thank you for contacting BBC Information regarding your concerns about Children of Beslan which was broadcast on
BBC
TWO on 30 August 2005. I was sorry to learn of your disappointment in not being able to watch the programme.

I understand you received a copy of my correspondence sent
to
another individual regarding this matter. I note you concerns and I have raised this matter with Fiona Stourton

again. However, she has nothing further to add to the response you have already received.

Thank you once again for contacting BBC Information.

Yours sincerely

Crispian Cousins"

Aint it grand?

Carol did you ever get a response?

Dj Paddy

----- Original Message -----
From: "Ian Macrae" <ian.macrae@xxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, September 14, 2005 9:17 AM
Subject: [access-uk] Re: Children of Beslan - Response
from the BBC


> Hi Mel,
>
> Good on yer for doing this. You now have a couple of options open to > you. You can write again direct to the person from BBC
Information
> who responded to your complaint saying that you're
dissatisfied and
> giving your reasons why. You may then want to wait for
a further
> response from them or you might want to say that you
wish
to escalate > the complaint to a higher level. If you do that you
then
ought to be > advised to contact the Editorial complaints Unit which
is
the point of

> appeal for dissatisfied complainants. Option two is to
complain
> direct to the Exec {Producer Fiona Stourton again giving

your reasons > for your dissatisfaction with her response as
represented to you by
> BBC Information. The third option is to go directly to
the
next stage > by writing to Fraser Steel, Head of Editorial
complaints,
MC4 C6, BBC > Media Centre, Media Village, London W12 7TQ, reiterating
your
> complaint and saying that you find the BBC Information
response
> completely unsatisfactory and that you wish to take your
complaint
> further. If you then find the response to that appeal unsatisfactory,

> your next stage is to take the matter on appeal to the
BBC
Governors > and we'll cross that bridge if and when we come to it.
>
> Hope this is helpful.
>
> Ian
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of Mel Spooner
> Sent: 14 September 2005 09:06
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Children of Beslan - Response from
the BBC
>
>
> Hi All,
>
> Following the discussion on this list about the Children
of Beslan
> programme on BBC 2, I wrote and registered a complaint
with
the BBC. > Below is my response.
>
> To me, the response is far from satisfactory. It is, in
my
opinion, > like saying that a building can't be made accessible to
a
wheelchair > user because the steps leading up to the entrance are
aesthetically
> pleasing and a ramp would look out of place.
>
> Mel
>
> *** Text Begins ***
>
> Dear Ms Spooner,
>
> Thank you for contacting BBC Information regarding your concerns about


> Children of Beslan which was broadcast on BBC TWO on 30 August 2005. > I was sorry to learn of your disappointment in not being

able to watch

> the programme
>
> I have raised your concerns with Fiona Stourton,
Executive Producer
> for Children of Beslan.
>
> She explained that the decision to subtitle was made by
the
production

> team in consultation with the Controller of BBC TWO. The

decision was > made, after much debate, because it was felt that the
children's
> voices should be heard. Their feelings were expressed as

much in the > voices as the words. While we regret that for the
visually impaired
> this was a disappointment, we felt that to use actors
for
children who

> had been through such trauma would have been
inappropriate.
>
> I realise that you may still feel strongly about this matter but hope > the explanation behind this decision is useful. Please
be assured
> that your comments on this matter have been registered
and
added to a > daily log that is made available to senior editorial
staff and
> programme makers. Once again, thank you for taking the
time
to contact

> us with the strength of your concerns.
>
> Yours sincerely
>
> Crispian Cousins
> Divisional Advisor
> BBC Information
>
>
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Council are
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please
notify the

> sender immediately by replying to the e-mail, and then
delete it
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>
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