[access-uk] Re: Children of Beslan - Response from the BBC

Ian,

I have received no response so far as I am aware, but have one printed
letter still waiting to be read - so is that the one?  I am wondering if
they haven't responded because I called and asked for a response and
didn't write.  If so, they'd best watch it because I'm coming!

Mel, it was interesting to read what you received and that's exactly
what I thought they'd say.  The truth is, though, that, had this been
done as "Voice Over" via Audio Description, we would have made a choice
to turn that on and listen;  others need not to have been disturbed - so
BEEB, we'd have put up with that to get the rest of the visuals and
nobody else needs to have done so!


--
Carol
carol.pearson@xxxxxxxxxxxx 



-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Ian Macrae
Sent: Wednesday, September 14, 2005 9:18 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Children of Beslan - Response from the BBC


Hi Mel,

Good on yer for doing this.  You now have a couple of options open to
you.  You can write again direct to the person from BBC Information who
responded to your complaint saying that you're dissatisfied and giving
your reasons why.  You may then want to wait for a further response from
them or you might want to say that you wish to escalate the complaint to
a higher level.  If you do that you then ought to be advised to contact
the Editorial complaints Unit which is the point of appeal for
dissatisfied complainants.  Option two is to complain direct to the Exec
{Producer Fiona Stourton again giving your reasons for your
dissatisfaction with her response as represented to you by BBC
Information. The third option is to go directly to the next stage by
writing to Fraser Steel, Head of Editorial complaints, MC4 C6, BBC Media
Centre, Media Village, London W12 7TQ, reiterating your complaint and
saying that you find the BBC Information response completely
unsatisfactory and that you wish to take your complaint further.  If you
then find the response to that appeal unsatisfactory, your next stage is
to take the matter on appeal to the BBC Governors and we'll cross that
bridge if and when we come to it.  

Hope this is helpful.

Ian

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Mel Spooner
Sent: 14 September 2005 09:06
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Children of Beslan - Response from the BBC


Hi All,

Following the discussion on this list about the Children of Beslan
programme on BBC 2, I wrote and registered a complaint with the BBC.
Below is my response.

To me, the response is far from satisfactory.  It is, in my opinion,
like saying that a building can't be made accessible to a wheelchair
user because the steps leading up to the entrance are aesthetically
pleasing and a ramp would look out of place.

Mel  

*** Text Begins ***

Dear Ms Spooner,

Thank you for contacting BBC Information regarding your concerns about
Children of Beslan which was broadcast on BBC TWO on 30 August 2005.  I
was sorry to learn of your disappointment in not being able to watch the
programme

I have raised your concerns with Fiona Stourton, Executive Producer for
Children of Beslan.

She explained that the decision to subtitle was made by the production
team in consultation with the Controller of BBC TWO. The decision was
made, after much debate, because it was felt that the children's voices
should be heard. Their feelings were expressed as much in the voices as
the words. While we regret that for the visually impaired this was a
disappointment, we felt that to use actors for children who had been
through such trauma would have been inappropriate.

I realise that you may still feel strongly about this matter but hope
the explanation behind this decision is useful.  Please be assured that
your comments on this matter have been registered and added to a daily
log that is made available to senior editorial staff and programme
makers. Once again, thank you for taking the time to contact us with the
strength of your concerns.

Yours sincerely

Crispian Cousins
Divisional Advisor
BBC Information


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