Hi All.
Why is it not perfect?
I'm still on Cable analog and havent' aclue how th edigi service works.
Which I have now done myself.
Hopefully enough responses will generate a satasfactory response.
Hi Mel,
Good on yer for doing this. You now have a couple of options open to you. You can write again direct to the person from BBC Information who responded to your complaint saying that you're dissatisfied and giving your reasons why. You may then want to wait for a further response from them or you might want to say that you wish to escalate the complaint to a higher level. If you do that you then ought to be advised to contact the Editorial complaints Unit which is the point of appeal for dissatisfied complainants. Option two is to complain direct to the Exec {Producer Fiona Stourton again giving your reasons for your dissatisfaction with her response as represented to you by BBC Information. The third option is to go directly to the next stage by writing to Fraser Steel, Head of Editorial complaints, MC4 C6, BBC Media Centre, Media Village, London W12 7TQ, reiterating your complaint and saying that you find the BBC Information response completely unsatisfactory and that you wish to take your complaint further. If you then find the response to that appeal unsatisfactory, your next stage is to take the matter on appeal to the BBC Governors and we'll cross that bridge if and when we come to it.
Hope this is helpful.
Ian
-----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Mel Spooner Sent: 14 September 2005 09:06 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Children of Beslan - Response from the BBC
Hi All,
Following the discussion on this list about the Children of Beslan programme on BBC 2, I wrote and registered a complaint with the BBC. Below is my response.
To me, the response is far from satisfactory. It is, in my opinion, like saying that a building can't be made accessible to a wheelchair user because the steps leading up to the entrance are aesthetically pleasing and a ramp would look out of place.
Mel
*** Text Begins ***
Dear Ms Spooner,
Thank you for contacting BBC Information regarding your concerns about Children of Beslan which was broadcast on BBC TWO on 30 August 2005. I was sorry to learn of your disappointment in not being able to watch the programme
I have raised your concerns with Fiona Stourton, Executive Producer for Children of Beslan.
She explained that the decision to subtitle was made by the production team in consultation with the Controller of BBC TWO. The decision was made, after much debate, because it was felt that the children's voices should be heard. Their feelings were expressed as much in the voices as the words. While we regret that for the visually impaired this was a disappointment, we felt that to use actors for children who had been through such trauma would have been inappropriate.
I realise that you may still feel strongly about this matter but hope the explanation behind this decision is useful. Please be assured that your comments on this matter have been registered and added to a daily log that is made available to senior editorial staff and programme makers. Once again, thank you for taking the time to contact us with the strength of your concerns.
Yours sincerely
Crispian Cousins Divisional Advisor BBC Information
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