[access-uk] Re: Bt total broadband - was ISP providers
- From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 19 Feb 2008 07:39:00 -0000
I agree Ray, and I'm sure Mr Honest will be putting in his two Penarth
as well.
Dave
Not sure Dave if it wouldn't have been better to refer to language
barriers, perhaps? Maybe more a subject for Vi-gen, but I do get very
anoyed when having to deal with people, whereever they might be from,
who's grasp of English leaves much to be desired, e.g. in a pub being
expected to point to what I want, rather than simply ask for it.
Mind you much of the problem is also down to the mass-market habit of
selling things and not providing propper support to keep prices
artificially low, hence use of call centres with no knowledge or
comitment to anything they are providing support for.
As I say, a subject more for vi-gen I think.
Cheers,
From Ray
I can be contacted off-list at:
mailto:ray-48@xxxxxxxx
-----Original Message-----
Ankers, Dave (UK)
Subject: [access-uk] Re: Bt total broadband - was ISP providers
Kirsty,
It's interesting, I used the word "Brainless" because the person on the
other end of the phone was unable to leave the script they have been
programmed with and have a conversation based on information given.
Is
that Racist?
I also stated that misunderstandings due to language differences,
meaning constantly having to repeat oneself was infuriating. Does that
make me a racist? oh no I used the "C" word!! yes coloured! Jackie stop
laughing!
It's interesting, whenever you use the word "Coloured" you must be a
racist. If I was a racist, I wouldn't spend so much money in their
restaurants!
Sure there are some I don't like, just imagine I lived in between two
neighbours, who both played agga bloody do at full volume, I would want
to shoot the pair of them, but one is Caucasian and the other coloured!
yes you know what I'm going to be called after shooting the coloured one
don't you!
Kirsty, you said you didn't want to start a new conversation on the
subject, and it's not access related, but to someone who attended a
school which was 75% coloured, and I know who is the most racist! ever
heard of the cast system?
it's the proverbial red rag!
Dave
Dave,
I'm of the opinion that your choice of words leaves a lot to be desired,
and goes no way to support your statement that you are not xenophobic -
your defining people by their skin colour and claiming that they don't
have a brain because they don't understand you being two examples
thereof.
I find this list a useful and productive platform for sharing ideas and
information, and think it would be unfortunate if it became a place
where such discriminatory comments were unchallenged.
I have no interest in opening up a new discussion on the subject, but
wanted to make the point that at least one person here found the racist
comments about Indian call centres offensive. Yes, I have had my own
frustrating experiences with a number of call centres, but I believe
there's a difference in being dissatisfied with a service and writing so
discourteously about a whole people group.
Kirsty
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