[access-uk] Re: Bt total broadband - was ISP providers

In response to this discussion I would simply like to say that a technical
support line should be exactly that.  Customers should be able to describe
their problems, and qualified engineers at the other end should then be able
to deal with them.  Having a script which must be adhered to at all costs is
not helpful.  Wherever the call centre is located, it should be able to cope
with whatever customers need.

Wendy 

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Roger South
Sent: 19 February 2008 09:05
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Bt total broadband - was ISP providers

Around the middle of last year I had occasion to phone my local council's 
hackney carriage office to complain of a taxi driver who refused to take my 
guide dog. In conversation I said that immigrants to this country should be 
made aware that they will be expected to obey the laws of this country That 
when in Rome do as Romans. The woman went mad calling me the worse kind of 
racist and was going to report me then slamming the phone down. A while 
later I received, unannounced, a visit from the council department concerned

with that sort of thing. They said they were investigation to decide whether

to prosecute me. They than gave a list of the things I'd said which were 
twisted versions of what I actually did say. I waited until they'd finished 
and simply asked if they'd listened to the tape that was said about at the 
start of the conversation on the phone. They admitted no so I told them to 
do so and stop wasting my time. I didn't hear any more so I contacted them 
and was told no further action was planned. I demanded an apology in writing

or I would start proceedings against them. I got it. So some people do jump 
off the deep end without taking care to get their facts correct first. So 
many people are so very over sensitive in finding reasons to be offended.

Roger
----- Original Message ----- 
From: "Ray's Home" <rays-home@xxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, February 18, 2008 6:53 PM
Subject: [access-uk] Re: Bt total broadband - was ISP providers


> Not sure Dave if it wouldn't have been better to refer to language
> barriers, perhaps?  Maybe more a subject for Vi-gen, but I do get very
> anoyed when having to deal with people, whereever they might be from,
> who's grasp of English leaves much to be desired, e.g. in a pub being
> expected to point to what I want, rather than simply ask for it.
>
> Mind you much of the problem is also down to the mass-market habit of
> selling things and not providing propper support to keep prices
> artificially low, hence use of call centres with no knowledge or
> comitment to anything they are providing support for.
>
> As I say, a subject more for vi-gen I think.
>
> Cheers,
>
>
>
> From Ray
> I can be contacted off-list at:
> mailto:ray-48@xxxxxxxx
>
>
> -----Original Message-----
> Ankers, Dave (UK)
> Subject: [access-uk] Re: Bt total broadband - was ISP providers
>
>
>
> Kirsty,
>
> It's interesting, I used the word "Brainless" because the person on
> the
> other end of the phone was unable to leave the script they have been
> programmed with and have a conversation based on information given.
> Is
> that Racist?
> I also stated that misunderstandings due to language differences,
> meaning constantly having to repeat oneself was infuriating.  Does
> that
> make me a racist? oh no I used the "C" word!! yes coloured! Jackie
> stop
> laughing!
> It's interesting, whenever you use the word "Coloured" you must be a
> racist.  If I was a racist, I wouldn't spend so much money in their
> restaurants!
>
> Sure there are some I don't like, just imagine I lived in between two
> neighbours, who both played agga bloody do at full volume, I would
> want
> to shoot the pair of them, but one is Caucasian and the other
> coloured!
> yes you know what I'm going to be called after shooting the coloured
> one
> don't you!
>
> Kirsty, you said you didn't want to start a new conversation on the
> subject, and it's not access related, but to someone who attended a
> school which was 75% coloured, and I know who is the most racist! ever
> heard of the cast system?
> it's the proverbial red rag!
>
> Dave
>
> Dave,
>
> I'm of the opinion that your choice of words leaves a lot to be
> desired,
> and goes no way to support your statement that you are not
> xenophobic -
> your defining people by their skin colour and claiming that they don't
> have a brain because they don't understand you being two examples
> thereof.
>
> I find this list a useful and productive platform for sharing ideas
> and
> information, and think it would be unfortunate if it became a place
> where such discriminatory comments were unchallenged.
>
> I have no interest in opening up a new discussion on the subject, but
> wanted to make the point that at least  one person here found the
> racist
> comments about Indian call centres offensive.  Yes, I have had my own
> frustrating experiences with a number of call centres, but I believe
> there's a difference in being dissatisfied with a service and writing
> so
> discourteously about a whole people group.
>
> Kirsty
>
>
> ** To leave the list, click on the immediately-following link:-
> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
> ** If this link doesn't work then send a message to:
> ** access-uk-request@xxxxxxxxxxxxx
> ** and in the Subject line type
> ** unsubscribe
> ** For other list commands such as vacation mode, click on the
> ** immediately-following link:-
> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
> ** or send a message, to
> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
>
> 

** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq

** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq

Other related posts: