[access-uk] Re: Bt total broadband - was ISP providers

Hi Phil,

Might as well put my 2 p worth in here, BT are ok, the customer Service are 
based abroad and yes sometimes their English language communication skills are 
not great, even less aware from a visually impaired perspective. If you do 
decide to go with BT ensure you know the download speed of your line, they 
should tell you this prior to deciding which package suits you, I say this as 
my line can only handle 3.5 mb yet they happily sold me the up to 8mb package. 
I do recognise there is no package between the 2 mb and the 8 mb, but still 
feel it was a bit naughty not to tell me at the time of ordering. It was quite 
easy to set up but I did need sighted assistance to get the numbers from the 
router to secure the wireless connection. Good luck!

Alistair 
  ----- Original Message ----- 
  From: phil stephenson 
  To: access-uk@xxxxxxxxxxxxx 
  Sent: Thursday, January 31, 2008 4:45 PM
  Subject: [access-uk] Re: Bt total broadband - was ISP providers


   Terry,

  Thanks for your feedback, I suspected the anti-mob would outweigh the likes 
of yourself but well it's good to hear you've had no problems.

  many thanks,

  Phil







------------------------------------------------------------------------------
  From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
Terry Clasper
  Sent: 31 January 2008 14:22
  To: access-uk@xxxxxxxxxxxxx
  Subject: [access-uk] Re: Bt total broadband - was ISP providers


  Phil.
  I've always been happy with BT as my broadband provider.
  The hub manager software should you want to use it is fairly accessible once 
you get to know where stuff is and what unlabeled links relate to, and the hub 
phone is very usable looking very similar to a standard digital cordless phone 
with the 5 well marked and the pick up and hang up buttons large towards the 
top of the phone.

  Touching wood now, I've never had any down time with them since I started 
using the service around 5 years ago.

  I get around 4 MB download and 1 MB upload which in the scheme of things is 
ok.

  regarding there customer service, never had to use them which I guess is a 
good thing.

  Anyway sorry  to the anti BT mob, I'm sure plenty  will have other views.


    ----- Original Message ----- 
    From: phil stephenson 
    To: access-uk@xxxxxxxxxxxxx 
    Sent: Thursday, January 31, 2008 1:57 PM
    Subject: [access-uk] Bt total broadband - was ISP providers


    Hi me again!

    Ok think I'm closing in on my search for a new ISP provider!  I have 
decided not to carry on with Tiscali as I've had real trouble with them over 
the past few days trying to speak to someone and getting some straight answers 
from them, the worst of which being this morning when I waited a good 10 mins 
to get through and just as I was being put t through got cut off, I then 
retried and got through but was told "due to a systems failure I would have to 
ring back tomorrow"...I was not happy!

    so of the others I have looked at I am still thinking of the new o2 service 
or the Bt total broadband top range option...of all the people I've tired to 
speak to today Bt were the most helpful and it was an 0800  number!

    so here's the question, what's people's experiences of using Bt broadband 
and receiving customer support from them, in particular does anyone out there 
use the Broadband talk option and if so how good is it and how accessible is 
the phone you get?

    I know I know there will be no doubt those of you who love Bt and those of 
you who will have thrown a fit at the mere mention of them but would be good to 
hear your recommendations positive or negative!

    thanks as ever,

    Phil



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