[access-uk] Re: Bt total broadband - was ISP providers
- From: "Terry Clasper" <terry.clasper@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 31 Jan 2008 14:21:47 -0000
Phil.
I've always been happy with BT as my broadband provider.
The hub manager software should you want to use it is fairly accessible once
you get to know where stuff is and what unlabeled links relate to, and the hub
phone is very usable looking very similar to a standard digital cordless phone
with the 5 well marked and the pick up and hang up buttons large towards the
top of the phone.
Touching wood now, I've never had any down time with them since I started using
the service around 5 years ago.
I get around 4 MB download and 1 MB upload which in the scheme of things is ok.
regarding there customer service, never had to use them which I guess is a good
thing.
Anyway sorry to the anti BT mob, I'm sure plenty will have other views.
----- Original Message -----
From: phil stephenson
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, January 31, 2008 1:57 PM
Subject: [access-uk] Bt total broadband - was ISP providers
Hi me again!
Ok think I'm closing in on my search for a new ISP provider! I have decided
not to carry on with Tiscali as I've had real trouble with them over the past
few days trying to speak to someone and getting some straight answers from
them, the worst of which being this morning when I waited a good 10 mins to get
through and just as I was being put t through got cut off, I then retried and
got through but was told "due to a systems failure I would have to ring back
tomorrow"...I was not happy!
so of the others I have looked at I am still thinking of the new o2 service
or the Bt total broadband top range option...of all the people I've tired to
speak to today Bt were the most helpful and it was an 0800 number!
so here's the question, what's people's experiences of using Bt broadband and
receiving customer support from them, in particular does anyone out there use
the Broadband talk option and if so how good is it and how accessible is the
phone you get?
I know I know there will be no doubt those of you who love Bt and those of
you who will have thrown a fit at the mere mention of them but would be good to
hear your recommendations positive or negative!
thanks as ever,
Phil
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