[access-uk] Re: Bt total broadband - was ISP providers

Phil.
I've always been happy with BT as my broadband provider.
The hub manager software should you want to use it is fairly accessible once 
you get to know where stuff is and what unlabeled links relate to, and the hub 
phone is very usable looking very similar to a standard digital cordless phone 
with the 5 well marked and the pick up and hang up buttons large towards the 
top of the phone.

Touching wood now, I've never had any down time with them since I started using 
the service around 5 years ago.

I get around 4 MB download and 1 MB upload which in the scheme of things is ok.

regarding there customer service, never had to use them which I guess is a good 
thing.

Anyway sorry  to the anti BT mob, I'm sure plenty  will have other views.


  ----- Original Message ----- 
  From: phil stephenson 
  To: access-uk@xxxxxxxxxxxxx 
  Sent: Thursday, January 31, 2008 1:57 PM
  Subject: [access-uk] Bt total broadband - was ISP providers


  Hi me again!

  Ok think I'm closing in on my search for a new ISP provider!  I have decided 
not to carry on with Tiscali as I've had real trouble with them over the past 
few days trying to speak to someone and getting some straight answers from 
them, the worst of which being this morning when I waited a good 10 mins to get 
through and just as I was being put t through got cut off, I then retried and 
got through but was told "due to a systems failure I would have to ring back 
tomorrow"...I was not happy!

  so of the others I have looked at I am still thinking of the new o2 service 
or the Bt total broadband top range option...of all the people I've tired to 
speak to today Bt were the most helpful and it was an 0800  number!

  so here's the question, what's people's experiences of using Bt broadband and 
receiving customer support from them, in particular does anyone out there use 
the Broadband talk option and if so how good is it and how accessible is the 
phone you get?

  I know I know there will be no doubt those of you who love Bt and those of 
you who will have thrown a fit at the mere mention of them but would be good to 
hear your recommendations positive or negative!

  thanks as ever,

  Phil

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