[windows2000] Re: OT - Question about supporting Personal PC's

  • From: "Farrugia, Paul" <pfarrugia@xxxxxxxxxxxx>
  • To: <windows2000@xxxxxxxxxxxxx>
  • Date: Wed, 10 Sep 2003 09:10:10 -0400

Thank you everyone for listening and for your replies. Some of the
stories you guys had really made my day. I ended up fixing the pc which
I knew I was going to have to do anyway. Turns out it had 8 Trojan
horses, 1 virus and about 20 hidden apps running in the background that
were related to the Trojans.  
Thanks again,
-----Original Message-----
From: Farrugia, Paul [mailto:pfarrugia@xxxxxxxxxxxx] 
Sent: Tuesday, September 09, 2003 10:56 AM
To: windows2000@xxxxxxxxxxxxx
Subject: [windows2000] OT - Question about supporting Personal PC's
Hello, sorry this is way off topic but I need to vent before I get
myself fired by beating someone with a keyboard,
I was wondering what others are doing or would do with situations
similar to this:
I work for a credit union. We have Board members who are given "perks"
each year (laptops, desktops, cell phones, etc.). When something goes
wrong with one of these devices (usually do to user's negligence) they
expect our IT department to fix them. Our upper management is too busy
brown nosing the board so they expect us to fix these problems as well. 
Last Friday I was told by the VP of my department that on Monday
(yesterday) I would have to go to one of our branch locations to meet
with one of the board members because he cannot dial up to AOL on a
desktop PC that we gave him a year and a half ago and he was also having
other problems. I had to bite my tongue while my VP told me this. As
soon as he left I went to my manager told him that this was a load of
horse crap and he agreed with me. (By the way I am the only network
admin here and I have 12 laptops, 4 desktops and a new server to set
up). I made the suggestion of having the board member overnight the PC
to us or having someone in our branch send it for him so he doesn't have
to get his hands dirty. This would have been more cost efficient as
well.  Well, my VP who I guess knows more then me said no. Go figure.
Anyway I go and get the PC and bring it back to my office. 
Today I am told that the PC needs to be returned by Thursday the latest.
(Oh by the way I cannot fed ex it back to him as per my VP). My manager
tells me to work on that PC only, forget everything else and just do
that. He doesn't agree with what is going on as well. So I boot the PC
up and of course every program you can think of is installed on it,
except for the anti- virus program which I know at one point was on the
machine because I installed it myself. I can also tell that his teenage
daughter uses the pc for things that teens do these days. I run a virus
scan and guess what the PC is infected with 4 Trojan horses. Also
windows update hasn't been done in the longest of time. 
Basically I am trying to find out if this is something that I should
have to do for the fear of losing my job or do I have any recourse in
situations like these. I think this is totally ridiculous that we can
give someone a "perk" and he can abuse it and expect us to fix it.
Thanks for listening,

Other related posts: