[windows2000] Re: OT - Question about supporting Personal PC's

  • From: "Martin, Eddie" <EMartin@xxxxxxxxxxxxx>
  • To: "'windows2000@xxxxxxxxxxxxx'" <windows2000@xxxxxxxxxxxxx>
  • Date: Tue, 9 Sep 2003 11:14:06 -0400


-----Original Message-----
From: Jeff Stockard [mailto:JStockard@xxxxxxxxxxxxxxx]
Sent: Tuesday, September 09, 2003 11:11 AM
To: windows2000@xxxxxxxxxxxxx
Subject: [windows2000] Re: OT - Question about supporting Personal PC's

Disclaimer, this is just how I read the labor laws in my home state
(Michigan).  I could be wrong.  

I would guess that you job description goes something like "Fix computers
purchased by "Your company name here".  I would also guess that it does not
have an ending clause that reads "You don't have to fix them if (A), (B) or
(C).  (A) one of our Board Members is using it", (B) The computer gets a
virus / Trojan. (C) Virus protection has been turned off".  If both of these
are true, you are probably required to fix the computer if possible.  If it
is not possible and they find someone who can fix it, you may have a lot of
questions about your ability.

If it makes you feel better, I have to drive to our VP's house and fix his
Comcast cable each time he decides to format the hard drive because he can
not play Trophy Hunter III.  I also have to fix thin clients that have been
hit by 10,000 pound Hilo's.

Make sure they reimburse your for the mileage (I do believe that is required
of them by law).  I always go on company time, so I don't really think about
whose computer I am fixing.

Just my 2 cents.

I had a flat tire today, I hope you day gets better.



-----Original Message-----
From: Farrugia, Paul [mailto:pfarrugia@xxxxxxxxxxxx] 
Sent: Tuesday, September 09, 2003 10:56 AM
To: windows2000@xxxxxxxxxxxxx
Subject: [windows2000] OT - Question about supporting Personal PC's


Hello, sorry this is way off topic but I need to vent before I get myself
fired by beating someone with a keyboard,



I was wondering what others are doing or would do with situations similar to


I work for a credit union. We have Board members who are given "perks" each
year (laptops, desktops, cell phones, etc.). When something goes wrong with
one of these devices (usually do to user's negligence) they expect our IT
department to fix them. Our upper management is too busy brown nosing the
board so they expect us to fix these problems as well. 


Last Friday I was told by the VP of my department that on Monday (yesterday)
I would have to go to one of our branch locations to meet with one of the
board members because he cannot dial up to AOL on a desktop PC that we gave
him a year and a half ago and he was also having other problems. I had to
bite my tongue while my VP told me this. As soon as he left I went to my
manager told him that this was a load of horse crap and he agreed with me.
(By the way I am the only network admin here and I have 12 laptops, 4
desktops and a new server to set up). I made the suggestion of having the
board member overnight the PC to us or having someone in our branch send it
for him so he doesn't have to get his hands dirty. This would have been more
cost efficient as well.  Well, my VP who I guess knows more then me said no.
Go figure. Anyway I go and get the PC and bring it back to my office. 


Today I am told that the PC needs to be returned by Thursday the latest. (Oh
by the way I cannot fed ex it back to him as per my VP). My manager tells me
to work on that PC only, forget everything else and just do that. He doesn't
agree with what is going on as well. So I boot the PC up and of course every
program you can think of is installed on it, except for the anti- virus
program which I know at one point was on the machine because I installed it
myself. I can also tell that his teenage daughter uses the pc for things
that teens do these days. I run a virus scan and guess what the PC is
infected with 4 Trojan horses. Also windows update hasn't been done in the
longest of time. 


Basically I am trying to find out if this is something that I should have to
do for the fear of losing my job or do I have any recourse in situations
like these. I think this is totally ridiculous that we can give someone a
"perk" and he can abuse it and expect us to fix it.


Thanks for listening,






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