[windows2000] Re: OT - Question about supporting Personal PC's

  • From: "Bennett, Cameron" <CBennett@xxxxxxxxxxxxxx>
  • To: "'windows2000@xxxxxxxxxxxxx'" <windows2000@xxxxxxxxxxxxx>
  • Date: Wed, 10 Sep 2003 09:16:54 -0400

FWIW, I have been ask to delve into similar asinine and gratuitous projects
at the behest of the higher ups.  When I attempted to protest to my manager,
he brought out my employment agreement.  He was laughing as he pointed out
at the bottom of duties it states "and other duties or tasks as deemed
necessary".   Apparently he had gotten screwed by that little statement
himself not less than a week before.
- - 
If you're not a part of the Solution, there's good money to be made in
prolonging the Problem 
-----Original Message-----
From: Farrugia, Paul [mailto:pfarrugia@xxxxxxxxxxxx] 
Sent: September 9, 2003 10:56 AM
To: windows2000@xxxxxxxxxxxxx
Subject: [windows2000] OT - Question about supporting Personal PC's

Hello, sorry this is way off topic but I need to vent before I get myself
fired by beating someone with a keyboard,
I was wondering what others are doing or would do with situations similar to
I work for a credit union. We have Board members who are given "perks" each
year (laptops, desktops, cell phones, etc.). When something goes wrong with
one of these devices (usually do to user's negligence) they expect our IT
department to fix them. Our upper management is too busy brown nosing the
board so they expect us to fix these problems as well. 
Last Friday I was told by the VP of my department that on Monday (yesterday)
I would have to go to one of our branch locations to meet with one of the
board members because he cannot dial up to AOL on a desktop PC that we gave
him a year and a half ago and he was also having other problems. I had to
bite my tongue while my VP told me this. As soon as he left I went to my
manager told him that this was a load of horse crap and he agreed with me.
(By the way I am the only network admin here and I have 12 laptops, 4
desktops and a new server to set up). I made the suggestion of having the
board member overnight the PC to us or having someone in our branch send it
for him so he doesn't have to get his hands dirty. This would have been more
cost efficient as well.  Well, my VP who I guess knows more then me said no.
Go figure. Anyway I go and get the PC and bring it back to my office. 
Today I am told that the PC needs to be returned by Thursday the latest. (Oh
by the way I cannot fed ex it back to him as per my VP). My manager tells me
to work on that PC only, forget everything else and just do that. He doesn't
agree with what is going on as well. So I boot the PC up and of course every
program you can think of is installed on it, except for the anti- virus
program which I know at one point was on the machine because I installed it
myself. I can also tell that his teenage daughter uses the pc for things
that teens do these days. I run a virus scan and guess what the PC is
infected with 4 Trojan horses. Also windows update hasn't been done in the
longest of time. 
Basically I am trying to find out if this is something that I should have to
do for the fear of losing my job or do I have any recourse in situations
like these. I think this is totally ridiculous that we can give someone a
"perk" and he can abuse it and expect us to fix it.
Thanks for listening,

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