[windows2000] Re: OT - Question about supporting Personal PC's

  • From: "Robert Coffman - Info From Data Corporation" <bcoffman@xxxxxxxxxxxxxxxx>
  • To: <windows2000@xxxxxxxxxxxxx>
  • Date: Tue, 9 Sep 2003 11:27:26 -0400

I'm independent, but when I was in house, if my manager said "fix VP Smith's
computer at home so his son can play Tonk in the land of Buddy Bots, and put
everything else aside," I would have said aye aye cap'n, and reflected that
in my status/timesheet.

However, if s(he) said "Do that and also get all these other items done in
the same time frame as originally assigned" I would have called them on it.

BTW, I have a client that had me roll her old PC, and set it up for her
children to use.  I said "no problem."  A billable hour is a billable hour.

Hope I didn't date myself with that Tonk reference...

- Bob Coffman
  -----Original Message-----
  From: windows2000-bounce@xxxxxxxxxxxxx
[mailto:windows2000-bounce@xxxxxxxxxxxxx]On Behalf Of Farrugia, Paul
  Sent: Tuesday, September 09, 2003 10:56 AM
  To: windows2000@xxxxxxxxxxxxx
  Subject: [windows2000] OT - Question about supporting Personal PC's

  Hello, sorry this is way off topic but I need to vent before I get myself
fired by beating someone with a keyboard,

  I was wondering what others are doing or would do with situations similar
to this:

  I work for a credit union. We have Board members who are given "perks"
each year (laptops, desktops, cell phones, etc.). When something goes wrong
with one of these devices (usually do to user's negligence) they expect our
IT department to fix them. Our upper management is too busy brown nosing the
board so they expect us to fix these problems as well.

  Last Friday I was told by the VP of my department that on Monday
(yesterday) I would have to go to one of our branch locations to meet with
one of the board members because he cannot dial up to AOL on a desktop PC
that we gave him a year and a half ago and he was also having other
problems. I had to bite my tongue while my VP told me this. As soon as he
left I went to my manager told him that this was a load of horse crap and he
agreed with me. (By the way I am the only network admin here and I have 12
laptops, 4 desktops and a new server to set up). I made the suggestion of
having the board member overnight the PC to us or having someone in our
branch send it for him so he doesn't have to get his hands dirty. This would
have been more cost efficient as well.  Well, my VP who I guess knows more
then me said no. Go figure. Anyway I go and get the PC and bring it back to
my office.

  Today I am told that the PC needs to be returned by Thursday the latest.
(Oh by the way I cannot fed ex it back to him as per my VP). My manager
tells me to work on that PC only, forget everything else and just do that.
He doesn't agree with what is going on as well. So I boot the PC up and of
course every program you can think of is installed on it, except for the
anti- virus program which I know at one point was on the machine because I
installed it myself. I can also tell that his teenage daughter uses the pc
for things that teens do these days. I run a virus scan and guess what the
PC is infected with 4 Trojan horses. Also windows update hasn't been done in
the longest of time.

  Basically I am trying to find out if this is something that I should have
to do for the fear of losing my job or do I have any recourse in situations
like these. I think this is totally ridiculous that we can give someone a
"perk" and he can abuse it and expect us to fix it.

  Thanks for listening,


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