Also the same where I am, although not as bad as what you describe. When CEO or SVP or something has an issue, it is critical, regardless of what else is going on. That's just the way it is, I guess, but I agree with you 100%... Ray at work (at a bank) -----Original Message----- From: Farrugia, Paul [mailto:pfarrugia@xxxxxxxxxxxx] Hello, sorry this is way off topic but I need to vent before I get myself fired by beating someone with a keyboard, I was wondering what others are doing or would do with situations similar to this: I work for a credit union. We have Board members who are given "perks" each year (laptops, desktops, cell phones, etc.). When something goes wrong with one of these devices (usually do to user's negligence) they expect our IT department to fix them. Our upper management is too busy brown nosing the board so they expect us to fix these problems as well. Last Friday I was told by the VP of my department that on Monday (yesterday) I would have to go to one of our branch locations to meet with one of the board members because he cannot dial up to AOL on a desktop PC that we gave him a year and a half ago and he was also having other problems. I had to bite ********************************************************************************************************** The information contained in this e-mail message is intended only for the personal and confidential use of the recipient(s) named above. Distribution, publication, or retransmission of this message is strictly prohibited. This message may be a bank to client communication and as such is priviliged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message. The sender of this e-mail specifically "opts-out" of the Electronic Signatures and Global and National Commerce Act (E-Sign) and any and all similar state and federal acts. Accordingly, but without limitation, any and all documents, contracts, and ageements must contain a handwritten signature of the sender to be legal, valid, and enforceable. ********************************************************************************************************** ********************************************************** To Unsubscribe, set digest or vacation mode or view archives use the below link. http://thethin.net/win2000list.cfm