[vi-kindle] Re: KFPC issues; anyone else?
- From: Felinitye <felinitye@xxxxxxxxx>
- To: <vi-kindle@xxxxxxxxxxxxx>
- Date: Tue, 24 Jul 2012 18:51:09 -0400
According to Mr. Weiss, with whom I spoke at great length, the whole issue
was a "user's computer problem." Guess you are better at the KS maze than
I.
----- Original Message -----
From: "Craig Werner" <craig_werner@xxxxxxxxxxx>
To: <vi-kindle@xxxxxxxxxxxxx>
Sent: Tuesday, July 24, 2012 6:30 PM
Subject: [vi-kindle] Re: KFPC issues; anyone else?
Hello, everyone.
Perhaps some slight progress is being made. I phoned Kindle Support
this afternoon and spoke with a representative who read back to me some
notes that were taken during previous conversations with Kindle Support
and me. I asked about the possibility of being directed to an older
version of the software, and she sid that even if that were possible,
the older version was set to expire on July 21. That explains why we
hit the trouble with the software over the weekend. Sherry, keeping the
executable around would have done us no good after all.
The rep also told me the problem was being worked on, and I should
expect a response within the next five days. To my surprise, she told
me that my ticket was the only one open on this issue. I can't believe
that out of all of us who have called that no one but me has escalated
the problem beyond the person who answered the phone. Surely, there
must be more than one ticket out.
I'll keep everyone posted, but we may have to play the waiting game.
Craig
On 7/24/2012 7:13 AM, Craig Werner wrote:
> Sherry, when I downloaded the Kindle for PC with Accessibility Plugin, I
> senselessly followed the Amazon directions to press "run" during the
> installation. Consequently, like you, I have no executable to fall back
> on. When I speak with Amazon, I'm going to focus on two issues: (1) a
> possible incompatibility between the latest version of Kindle for PC and
> the accessibility plugin and (2) the possibility of Amazon's making
> available an older version of Kindle for PC with Accessibility Plugin.
>
> Craig
>
> On 7/24/2012 6:59 AM, Sherry Gomes wrote:
>> I always always save programs I download, save the executable, but I
>> didn't
>> do it with my darn kindle pc app. I can't believe I did that. Or at
>> least,
>> if I did, I can't find where I saved it. Ugh.
>>
>>
>>
>> -----Original Message-----
>> From: vi-kindle-bounce@xxxxxxxxxxxxx
>> [mailto:vi-kindle-bounce@xxxxxxxxxxxxx]
>> On Behalf Of Craig Werner
>> Sent: Tuesday, July 24, 2012 4:53 AM
>> To: vi-kindle@xxxxxxxxxxxxx
>> Subject: [vi-kindle] Re: KFPC issues; anyone else?
>>
>> Shoshana, the "My Kindle Content" folder is indeed the one in which your
>> Kindle books are stored. If you decide to delete it, you can reclaim
>> the material by re-downloading it, of course. I doubt this will solve
>> your problem.
>>
>> I just got a totally useless email from Amazon advising me to delete my
>> C:\Users\My_username\Appdata\Local\Amazon\Kindle" folders, which I told
>> the phone support person I had already done. In addition, the link the
>> email supplied is for a Kindle for PC download, not a Kindle for PC with
>> Accessibility Plugin download. Long live the canned response! I'm
>> calling Amazon this morning.
>>
>> Craig
>>
>> On 7/23/2012 5:28 PM, Felinitye wrote:
>>> Hmmm, I've not deleted my Kindle content folder (I may actually have 2).
>>> Was it the one in "My documents" that might contain some books and other
>>> files? I certainly hope I don't need ...no ...I don't. Plugging my
>> Kindle
>>> into the computer creates an "external drive" so nothing on that
>>> could be
>>> effecting this. My canned response told me to do ...exactly hat I'd
>>> been
>>> doing for several hours, LOL!
>>>
>>> Shoshana
>>> ----- Original Message -----
>>> From: "Craig Werner" <craig_werner@xxxxxxxxxxx>
>>> To: <vi-kindle@xxxxxxxxxxxxx>
>>> Sent: Monday, July 23, 2012 9:59 AM
>>> Subject: [vi-kindle] Re: KFPC issues; anyone else?
>>>
>>>
>>> Loy, I'm afraid this is a canned response, but so was the one I received
>>> after my longish phone chat with Kindle Support. I'm going to wait for
>>> a day or so and see if I have further replies. I wish I had not
>>> responded "Run" when downloading Kindle for PC with Accessibility
>>> Plugin. Had I saved the executable version of the older version, I
>>> could re-install it and tell it not to auto-update. I suspect we're
>>> looking at a compatibility mismatch between the latest version of Kindle
>>> for PC and the associated accessibility plugin.
>>>
>>> Meanwhile, the Kindle Forum has an increasing number of recent messages
>>> about similar problems with the software not opening. These concern
>>> Kindle for PC users who don't have the plugin and who are using Vista.
>>> Some have gotten the software to work by opening a book on the Kindle
>>> Cloud Reader and then re-opening Kindle for PC; others have gotten
>>> Kindle for PC to work by deleting the contents of the "My Kindle
>>> Content" folder under their "My Documents" folders. I imagine Amazon
>>> now realizes they have a problem on their hands.
>>>
>>> Craig
>>>
>>> On 7/23/2012 8:46 AM, Loy wrote:
>>>> Here is response to my email from Amazon tech support.
>>>> ********************
>>>> Hello,
>>>> I'm sorry for the inconvenience. That's definitely not what we want our
>>>> customers
>>>> to experience.
>>>> After looking into your inquiry, I would suggest you to call us or
>>>> contact us through
>>>> chat as it is convenient by phone or chat so we can gather the required
>>>> additional
>>>> information to provide an accurate and expedient resolution.
>>>> I realize that at this point of time asking you to contact us again
>>>> would be disappointing,
>>>> however, we really feel that the best way to assist you with this
>>>> concern is over
>>>> the phone or chat.
>>>> Your patience and understanding is highly appreciated in this matter.
>>>> You can reach us by phone directly and toll free from many countries by
>>>> clicking
>>>> the Contact Us option in the right-hand column of our Kindle Support
>>>> pages at:
>>>> http://www.amazon.com/kindlesupport
>>>> When you visit our website and select Contact Us, click on the "Phone"
>>>> tab, enter
>>>> your number, and we'll call you right back. You will also find the chat
>>>> option on
>>>> the same page.
>>>> Contacting us through the website allows you to verify security
>>>> before a
>>>> call is
>>>> placed and ensures we have your account information ready when we call
>>>> you.
>>>> If your country isn't listed or you're unable to take advantage of the
>>>> Contact Us
>>>> feature, you can call us directly at 1-866-216-1072 or 1-206-266-2992
>>>> (if you're
>>>> calling from outside the U.S.).
>>>> We hope you can call us soon so we can help solve this problem quickly.
>>>> Thank you for your inquiry. Did I solve your problem?
>>>> If yes, please click here:
>>>> http://www.amazon.com/gp/help/survey?p=A2UH26OTVVRPTD&k=hy
>>>> If no, please click here:
>>>> http://www.amazon.com/gp/help/survey?p=A2UH26OTVVRPTD&k=hn
>>>> Kanishk P.
>>>> Amazon.com
>>>> Your feedback is helping us build Earth's Most Customer-Centric
>>>> Company.
>>>> To manage your Kindle and content online, visit:
>>>> http://www.amazon.com/cs/manageyourkindle
>>>> ---- Original message: ----
>>>> My Kindle for PC with accessible plug in has quit working. It will not
>>>> start. I tried uninstalling and redownloading and reinstalling it and
>>>> it still will not start. Using Win 7 64 bit and Window Eyes 7.5.4.1
>> HELP!
>>>>
>>>> On 7/22/2012 11:25 PM, Felinitye wrote:
>>>>> It doesn't. They just download the latest version, and they're fine.
>>>>> Shoshana
>>>>> ----- Original Message -----
>>>>> From: "Craig Werner"<craig_werner@xxxxxxxxxxx>
>>>>> To:<vi-kindle@xxxxxxxxxxxxx>
>>>>> Sent: Sunday, July 22, 2012 11:22 PM
>>>>> Subject: [vi-kindle] Re: KFPC issues; anyone else?
>>>>>
>>>>>
>>>>> Shoshana, they'll care if the issue extends to users of the
>>>>> software who
>>>>> are not using the accessibility plugin. I'm on hold with Support now.
>>>>>
>>>>> Craig
>>>>>
>>>>> On 7/22/2012 11:10 PM, Felinitye wrote:
>>>>>> Um hmmm. At least I know that all the things I tried actually
>>>>>> *don't*
>>>>>> work.
>>>>>>
>>>>>> Shoshana, doubting seriously that anyone at Amazon either knows or
>> cares
>>>>>> about this issue, frankly.
>>>>>> ----- Original Message -----
>>>>>> From: "Craig Werner"<craig_werner@xxxxxxxxxxx>
>>>>>> To:<vi-kindle@xxxxxxxxxxxxx>
>>>>>> Sent: Sunday, July 22, 2012 11:04 PM
>>>>>> Subject: [vi-kindle] Re: KFPC issues; anyone else?
>>>>>>
>>>>>>
>>>>>> Shoshana, I uninstalled the program, deleted all Kindle folders under
>>>>>> C:\Users\My_username\Appdata\Local\Amazon, downloaded the
>>>>>> software, and
>>>>>> re-installed it. It still will not open. I'll call Amazon Kindle
>>>>>> Support in a minute, but it's too late to do lots of troubleshooting.
>>>>>> If I can't get a quick fix, I'll try in the morning. Perhaps by
>>>>>> then,
>>>>>> Amazon will have a handle on what is wrong. This problem is
>>>>>> perplexing
>>>>>> and vexing to say the least.
>>>>>>
>>>>>> Craig
>>>>>>
>>>>>> On 7/22/2012 10:59 PM, Felinitye wrote:
>>>>>>> One of the many things we did was to delete the entire Amazon
>>>>>>> folder.
>>>>>>> It
>>>>>>> didn't help.
>>>>>>> ----- Original Message -----
>>>>>>> From: "Craig Werner"<craig_werner@xxxxxxxxxxx>
>>>>>>> To:<vi-kindle@xxxxxxxxxxxxx>
>>>>>>> Sent: Sunday, July 22, 2012 10:42 PM
>>>>>>> Subject: [vi-kindle] Re: KFPC issues; anyone else?
>>>>>>>
>>>>>>>
>>>>>>> My error, folks. The Kindle folders are in the
>>>>>>> C:\Users\My_username\Appdata\Local\Amazon folder.
>>>>>>>
>>>>>>> Craig
>>>>>>>
>>>>>>> On 7/22/2012 10:39 PM, Craig Werner wrote:
>>>>>>>> I can download the software, but I still can't open it. I'm
>> wondering
>>>>>>>> if the problem lies in the C:\Users\My_Username\Application
>> Data\Local
>>>>>>>> directory. There are a couple of Kindle folders in that directory
>>>>>>>> which
>>>>>>>> may need deleting. I may try this. If it fails, I'll call Amazon
>>>>>>>> Kindle Support. I'll keep the list posted.
>>>>>>>>
>>>>>>>> Craig
>>>>>>>>
>>>>>>>> On 7/22/2012 10:07 PM, Felinitye wrote:
>>>>>>>>> I'll check on that. I doubt it matters, at this point, but I'll
>> find
>>>>>>>>> out.
>>>>>>>>> ----- Original Message -----
>>>>>>>>> From: "Craig Werner"<craig_werner@xxxxxxxxxxx>
>>>>>>>>> To:<vi-kindle@xxxxxxxxxxxxx>
>>>>>>>>> Sent: Sunday, July 22, 2012 10:00 PM
>>>>>>>>> Subject: [vi-kindle] Re: KFPC issues; anyone else?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Shoshana and Sherry, I'll probably call Amazon Kindle Support in a
>>>>>>>>> few
>>>>>>>>> minutes and let them know that three users are having problems
>>>>>>>>> with
>>>>>>>>> the
>>>>>>>>> software.
>>>>>>>>>
>>>>>>>>> Shoshana, you mentioned the possibility of your software having
>>>>>>>>> been
>>>>>>>>> deregistered. If you go to your Amazon account online and then to
>> to
>>>>>>>>> "Manage Your Kindle" and then to "Manage Your Devices," is your
>>>>>>>>> Kindle
>>>>>>>>> for PC showing up as registered? Mine is still registered.
>>>>>>>>>
>>>>>>>>> Craig
>>>>>>>>>
>>>>>>>>> On 7/22/2012 9:54 PM, Sherry Gomes wrote:
>>>>>>>>>> My PC app isn't opening either. I haven't tried to use it in
>> several
>>>>>>>>>> weeks
>>>>>>>>>> but tested it today, after reading Shoshana's message. And I
>>>>>>>>>> never
>>>>>>>>>> uninstalled the non accessible version and that one doesn't open
>>>>>>>>>> either.
>>>>>>>>>>
>>>>>>>>>> Sherry
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> -----Original Message-----
>>>>>>>>>> From:vi-kindle-bounce@xxxxxxxxxxxxx
>>>>>>>>>> [mailto:vi-kindle-bounce@xxxxxxxxxxxxx]
>>>>>>>>>> On Behalf Of Craig Werner
>>>>>>>>>> Sent: Sunday, July 22, 2012 7:48 PM
>>>>>>>>>> To:vi-kindle@xxxxxxxxxxxxx
>>>>>>>>>> Subject: [vi-kindle] Re: KFPC issues; anyone else?
>>>>>>>>>>
>>>>>>>>>> Shoshana, I wonder if Kindle for PC users who don't use the
>>>>>>>>>> accessibility plugin have had difficulty.
>>>>>>>>>>
>>>>>>>>>> When you uninstalled the software, did you delete the Kindle
>>>>>>>>>> folder
>>>>>>>>>> from
>>>>>>>>>> your C:\Users\Your_Username_Application Data folder? I may do
>>>>>>>>>> this
>>>>>>>>>> soon.
>>>>>>>>>>
>>>>>>>>>> Craig
>>>>>>>>>>
>>>>>>>>>> On 7/22/2012 9:34 PM, Felinitye wrote:
>>>>>>>>>>> Well, I spent nearly 3 hours with them today, and we tried just
>>>>>>>>>>> about
>>>>>>>>>>> everything, and, it would seem, that Amazon may have
>>>>>>>>>>> de-registered
>>>>>>>>>>> my
>>>>>>>>>>> KFPC
>>>>>>>>>>> ...but since it won't download at all, I can't register it.
>>>>>>>>>>> Maybe
>>>>>>>>>>> you'll
>>>>>>>>>>> have better luck than I did ...at least, I'm not the only one
>>>>>>>>>>> experiencing
>>>>>>>>>>> this. Oh, and don't bother with the link they provide ...it
>>>>>>>>>>> doesn't
>>>>>>>>>>> seem
>>>>>>>>>> to
>>>>>>>>>>> work.
>>>>>>>>>>>
>>>>>>>>>>> Shoshana, and no, my headache has not subsided, at least not
>>>>>>>>>>> much.
>>>>>>>>>>> ----- Original Message -----
>>>>>>>>>>> From: "Craig Werner"<craig_werner@xxxxxxxxxxx>
>>>>>>>>>>> To:<vi-kindle@xxxxxxxxxxxxx>
>>>>>>>>>>> Sent: Sunday, July 22, 2012 9:28 PM
>>>>>>>>>>> Subject: [vi-kindle] Re: KFPC issues; anyone else?
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Shoshana, same problem here. I tried opening Kindle for PC with
>>>>>>>>>>> Accessibility Plugin via the Desktop shortcut and via
>>>>>>>>>>> clicking on
>>>>>>>>>>> it
>>>>>>>>>>> from the Amazon folder after pressing the "All Programs" button.
>>>>>>>>>>> It
>>>>>>>>>>> is
>>>>>>>>>>> as if the software simply was not there. Nothing happens when I
>>>>>>>>>>> try
>>>>>>>>>>> to
>>>>>>>>>>> open it. A Google search has turned up nothing. I'm off to do
>>>>>>>>>>> some
>>>>>>>>>>> more checking. I may try de-registering and re-registering.
>>>>>>>>>>> I'll
>>>>>>>>>>> phone
>>>>>>>>>>> Amazon Tech Support if I can't figure out a solution. I'll keep
>>>>>>>>>>> the
>>>>>>>>>>> list posted. I hope your headache has subsided.
>>>>>>>>>>>
>>>>>>>>>>> Craig
>>>>>>>>>>>
>>>>>>>>>>> On 7/22/2012 6:01 PM, Felinitye wrote:
>>>>>>>>>>>> Last night, my KFPC stopped working, couldn't even open it.
>>>>>>>>>>>> Have
>>>>>>>>>>>> tried
>>>>>>>>>>>> all day to get it back, uninstalled, downloaded ...multiple
>> times.
>>>>>>>>>>>> Spent over 2 hours with Kindle tech support, no joy. then I
>>>>>>>>>>>> learned
>>>>>>>>>>>> that the old version of the KFPC expired, and people have to
>>>>>>>>>>>> get
>>>>>>>>>>>> the new
>>>>>>>>>>>> version. Could it be that the accessibility plug in is
>>>>>>>>>>>> attached
>>>>>>>>>>>> to an
>>>>>>>>>>>> old version, or something? Anyone else having issues?
>>>>>>>>>>>> Shoshana, exhausted and with a splitting headache, but no KFPC,
>>>>>>>>>>>> sigh
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> .
>>>>>
>>>>
>>>
>>>
>>>
>>>
>>>
>>
>>
>>
>
>
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