[vi-kindle] Re: KFPC issues; anyone else?
- From: Felinitye <felinitye@xxxxxxxxx>
- To: <vi-kindle@xxxxxxxxxxxxx>
- Date: Sun, 22 Jul 2012 23:25:00 -0400
It doesn't. They just download the latest version, and they're fine.
Shoshana
----- Original Message -----
From: "Craig Werner" <craig_werner@xxxxxxxxxxx>
To: <vi-kindle@xxxxxxxxxxxxx>
Sent: Sunday, July 22, 2012 11:22 PM
Subject: [vi-kindle] Re: KFPC issues; anyone else?
Shoshana, they'll care if the issue extends to users of the software who
are not using the accessibility plugin. I'm on hold with Support now.
Craig
On 7/22/2012 11:10 PM, Felinitye wrote:
> Um hmmm. At least I know that all the things I tried actually *don't*
> work.
>
> Shoshana, doubting seriously that anyone at Amazon either knows or cares
> about this issue, frankly.
> ----- Original Message -----
> From: "Craig Werner" <craig_werner@xxxxxxxxxxx>
> To: <vi-kindle@xxxxxxxxxxxxx>
> Sent: Sunday, July 22, 2012 11:04 PM
> Subject: [vi-kindle] Re: KFPC issues; anyone else?
>
>
> Shoshana, I uninstalled the program, deleted all Kindle folders under
> C:\Users\My_username\Appdata\Local\Amazon, downloaded the software, and
> re-installed it. It still will not open. I'll call Amazon Kindle
> Support in a minute, but it's too late to do lots of troubleshooting.
> If I can't get a quick fix, I'll try in the morning. Perhaps by then,
> Amazon will have a handle on what is wrong. This problem is perplexing
> and vexing to say the least.
>
> Craig
>
> On 7/22/2012 10:59 PM, Felinitye wrote:
>> One of the many things we did was to delete the entire Amazon folder. It
>> didn't help.
>> ----- Original Message -----
>> From: "Craig Werner" <craig_werner@xxxxxxxxxxx>
>> To: <vi-kindle@xxxxxxxxxxxxx>
>> Sent: Sunday, July 22, 2012 10:42 PM
>> Subject: [vi-kindle] Re: KFPC issues; anyone else?
>>
>>
>> My error, folks. The Kindle folders are in the
>> C:\Users\My_username\Appdata\Local\Amazon folder.
>>
>> Craig
>>
>> On 7/22/2012 10:39 PM, Craig Werner wrote:
>>> I can download the software, but I still can't open it. I'm wondering
>>> if the problem lies in the C:\Users\My_Username\Application Data\Local
>>> directory. There are a couple of Kindle folders in that directory which
>>> may need deleting. I may try this. If it fails, I'll call Amazon
>>> Kindle Support. I'll keep the list posted.
>>>
>>> Craig
>>>
>>> On 7/22/2012 10:07 PM, Felinitye wrote:
>>>> I'll check on that. I doubt it matters, at this point, but I'll find
>>>> out.
>>>> ----- Original Message -----
>>>> From: "Craig Werner" <craig_werner@xxxxxxxxxxx>
>>>> To: <vi-kindle@xxxxxxxxxxxxx>
>>>> Sent: Sunday, July 22, 2012 10:00 PM
>>>> Subject: [vi-kindle] Re: KFPC issues; anyone else?
>>>>
>>>>
>>>> Shoshana and Sherry, I'll probably call Amazon Kindle Support in a few
>>>> minutes and let them know that three users are having problems with the
>>>> software.
>>>>
>>>> Shoshana, you mentioned the possibility of your software having been
>>>> deregistered. If you go to your Amazon account online and then to to
>>>> "Manage Your Kindle" and then to "Manage Your Devices," is your Kindle
>>>> for PC showing up as registered? Mine is still registered.
>>>>
>>>> Craig
>>>>
>>>> On 7/22/2012 9:54 PM, Sherry Gomes wrote:
>>>>> My PC app isn't opening either. I haven't tried to use it in several
>>>>> weeks
>>>>> but tested it today, after reading Shoshana's message. And I never
>>>>> uninstalled the non accessible version and that one doesn't open
>>>>> either.
>>>>>
>>>>> Sherry
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> -----Original Message-----
>>>>> From: vi-kindle-bounce@xxxxxxxxxxxxx
>>>>> [mailto:vi-kindle-bounce@xxxxxxxxxxxxx]
>>>>> On Behalf Of Craig Werner
>>>>> Sent: Sunday, July 22, 2012 7:48 PM
>>>>> To: vi-kindle@xxxxxxxxxxxxx
>>>>> Subject: [vi-kindle] Re: KFPC issues; anyone else?
>>>>>
>>>>> Shoshana, I wonder if Kindle for PC users who don't use the
>>>>> accessibility plugin have had difficulty.
>>>>>
>>>>> When you uninstalled the software, did you delete the Kindle folder
>>>>> from
>>>>> your C:\Users\Your_Username_Application Data folder? I may do this
>>>>> soon.
>>>>>
>>>>> Craig
>>>>>
>>>>> On 7/22/2012 9:34 PM, Felinitye wrote:
>>>>>> Well, I spent nearly 3 hours with them today, and we tried just about
>>>>>> everything, and, it would seem, that Amazon may have de-registered my
>>>>>> KFPC
>>>>>> ...but since it won't download at all, I can't register it. Maybe
>>>>>> you'll
>>>>>> have better luck than I did ...at least, I'm not the only one
>>>>>> experiencing
>>>>>> this. Oh, and don't bother with the link they provide ...it doesn't
>>>>>> seem
>>>>> to
>>>>>> work.
>>>>>>
>>>>>> Shoshana, and no, my headache has not subsided, at least not much.
>>>>>> ----- Original Message -----
>>>>>> From: "Craig Werner" <craig_werner@xxxxxxxxxxx>
>>>>>> To: <vi-kindle@xxxxxxxxxxxxx>
>>>>>> Sent: Sunday, July 22, 2012 9:28 PM
>>>>>> Subject: [vi-kindle] Re: KFPC issues; anyone else?
>>>>>>
>>>>>>
>>>>>> Shoshana, same problem here. I tried opening Kindle for PC with
>>>>>> Accessibility Plugin via the Desktop shortcut and via clicking on it
>>>>>> from the Amazon folder after pressing the "All Programs" button. It
>>>>>> is
>>>>>> as if the software simply was not there. Nothing happens when I try
>>>>>> to
>>>>>> open it. A Google search has turned up nothing. I'm off to do some
>>>>>> more checking. I may try de-registering and re-registering. I'll
>>>>>> phone
>>>>>> Amazon Tech Support if I can't figure out a solution. I'll keep the
>>>>>> list posted. I hope your headache has subsided.
>>>>>>
>>>>>> Craig
>>>>>>
>>>>>> On 7/22/2012 6:01 PM, Felinitye wrote:
>>>>>>> Last night, my KFPC stopped working, couldn't even open it. Have
>>>>>>> tried
>>>>>>> all day to get it back, uninstalled, downloaded ...multiple times.
>>>>>>> Spent over 2 hours with Kindle tech support, no joy. then I learned
>>>>>>> that the old version of the KFPC expired, and people have to get
>>>>>>> the new
>>>>>>> version. Could it be that the accessibility plug in is attached
>>>>>>> to an
>>>>>>> old version, or something? Anyone else having issues?
>>>>>>> Shoshana, exhausted and with a splitting headache, but no KFPC, sigh
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>
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