[vi-kindle] Re: KFPC issues; anyone else?
- From: Felinitye <felinitye@xxxxxxxxx>
- To: <vi-kindle@xxxxxxxxxxxxx>
- Date: Mon, 23 Jul 2012 17:28:40 -0400
Hmmm, I've not deleted my Kindle content folder (I may actually have 2).
Was it the one in "My documents" that might contain some books and other
files? I certainly hope I don't need ...no ...I don't. Plugging my Kindle
into the computer creates an "external drive" so nothing on that could be
effecting this. My canned response told me to do ...exactly hat I'd been
doing for several hours, LOL!
Shoshana
----- Original Message -----
From: "Craig Werner" <craig_werner@xxxxxxxxxxx>
To: <vi-kindle@xxxxxxxxxxxxx>
Sent: Monday, July 23, 2012 9:59 AM
Subject: [vi-kindle] Re: KFPC issues; anyone else?
Loy, I'm afraid this is a canned response, but so was the one I received
after my longish phone chat with Kindle Support. I'm going to wait for
a day or so and see if I have further replies. I wish I had not
responded "Run" when downloading Kindle for PC with Accessibility
Plugin. Had I saved the executable version of the older version, I
could re-install it and tell it not to auto-update. I suspect we're
looking at a compatibility mismatch between the latest version of Kindle
for PC and the associated accessibility plugin.
Meanwhile, the Kindle Forum has an increasing number of recent messages
about similar problems with the software not opening. These concern
Kindle for PC users who don't have the plugin and who are using Vista.
Some have gotten the software to work by opening a book on the Kindle
Cloud Reader and then re-opening Kindle for PC; others have gotten
Kindle for PC to work by deleting the contents of the "My Kindle
Content" folder under their "My Documents" folders. I imagine Amazon
now realizes they have a problem on their hands.
Craig
On 7/23/2012 8:46 AM, Loy wrote:
> Here is response to my email from Amazon tech support.
> ********************
> Hello,
> I'm sorry for the inconvenience. That's definitely not what we want our
> customers
> to experience.
> After looking into your inquiry, I would suggest you to call us or
> contact us through
> chat as it is convenient by phone or chat so we can gather the required
> additional
> information to provide an accurate and expedient resolution.
> I realize that at this point of time asking you to contact us again
> would be disappointing,
> however, we really feel that the best way to assist you with this
> concern is over
> the phone or chat.
> Your patience and understanding is highly appreciated in this matter.
> You can reach us by phone directly and toll free from many countries by
> clicking
> the Contact Us option in the right-hand column of our Kindle Support
> pages at:
> http://www.amazon.com/kindlesupport
> When you visit our website and select Contact Us, click on the "Phone"
> tab, enter
> your number, and we?ll call you right back. You will also find the chat
> option on
> the same page.
> Contacting us through the website allows you to verify security before a
> call is
> placed and ensures we have your account information ready when we call
> you.
> If your country isn?t listed or you?re unable to take advantage of the
> Contact Us
> feature, you can call us directly at 1-866-216-1072 or 1-206-266-2992
> (if you're
> calling from outside the U.S.).
> We hope you can call us soon so we can help solve this problem quickly.
> Thank you for your inquiry. Did I solve your problem?
> If yes, please click here:
> http://www.amazon.com/gp/help/survey?p=A2UH26OTVVRPTD&k=hy
> If no, please click here:
> http://www.amazon.com/gp/help/survey?p=A2UH26OTVVRPTD&k=hn
> Kanishk P.
> Amazon.com
> Your feedback is helping us build Earth's Most Customer-Centric Company.
> To manage your Kindle and content online, visit:
> http://www.amazon.com/cs/manageyourkindle
> ---- Original message: ----
> My Kindle for PC with accessible plug in has quit working. It will not
> start. I tried uninstalling and redownloading and reinstalling it and
> it still will not start. Using Win 7 64 bit and Window Eyes 7.5.4.1 HELP!
>
> On 7/22/2012 11:25 PM, Felinitye wrote:
>> It doesn't. They just download the latest version, and they're fine.
>> Shoshana
>> ----- Original Message -----
>> From: "Craig Werner"<craig_werner@xxxxxxxxxxx>
>> To:<vi-kindle@xxxxxxxxxxxxx>
>> Sent: Sunday, July 22, 2012 11:22 PM
>> Subject: [vi-kindle] Re: KFPC issues; anyone else?
>>
>>
>> Shoshana, they'll care if the issue extends to users of the software who
>> are not using the accessibility plugin. I'm on hold with Support now.
>>
>> Craig
>>
>> On 7/22/2012 11:10 PM, Felinitye wrote:
>>> Um hmmm. At least I know that all the things I tried actually *don't*
>>> work.
>>>
>>> Shoshana, doubting seriously that anyone at Amazon either knows or cares
>>> about this issue, frankly.
>>> ----- Original Message -----
>>> From: "Craig Werner"<craig_werner@xxxxxxxxxxx>
>>> To:<vi-kindle@xxxxxxxxxxxxx>
>>> Sent: Sunday, July 22, 2012 11:04 PM
>>> Subject: [vi-kindle] Re: KFPC issues; anyone else?
>>>
>>>
>>> Shoshana, I uninstalled the program, deleted all Kindle folders under
>>> C:\Users\My_username\Appdata\Local\Amazon, downloaded the software, and
>>> re-installed it. It still will not open. I'll call Amazon Kindle
>>> Support in a minute, but it's too late to do lots of troubleshooting.
>>> If I can't get a quick fix, I'll try in the morning. Perhaps by then,
>>> Amazon will have a handle on what is wrong. This problem is perplexing
>>> and vexing to say the least.
>>>
>>> Craig
>>>
>>> On 7/22/2012 10:59 PM, Felinitye wrote:
>>>> One of the many things we did was to delete the entire Amazon folder.
>>>> It
>>>> didn't help.
>>>> ----- Original Message -----
>>>> From: "Craig Werner"<craig_werner@xxxxxxxxxxx>
>>>> To:<vi-kindle@xxxxxxxxxxxxx>
>>>> Sent: Sunday, July 22, 2012 10:42 PM
>>>> Subject: [vi-kindle] Re: KFPC issues; anyone else?
>>>>
>>>>
>>>> My error, folks. The Kindle folders are in the
>>>> C:\Users\My_username\Appdata\Local\Amazon folder.
>>>>
>>>> Craig
>>>>
>>>> On 7/22/2012 10:39 PM, Craig Werner wrote:
>>>>> I can download the software, but I still can't open it. I'm wondering
>>>>> if the problem lies in the C:\Users\My_Username\Application Data\Local
>>>>> directory. There are a couple of Kindle folders in that directory
>>>>> which
>>>>> may need deleting. I may try this. If it fails, I'll call Amazon
>>>>> Kindle Support. I'll keep the list posted.
>>>>>
>>>>> Craig
>>>>>
>>>>> On 7/22/2012 10:07 PM, Felinitye wrote:
>>>>>> I'll check on that. I doubt it matters, at this point, but I'll find
>>>>>> out.
>>>>>> ----- Original Message -----
>>>>>> From: "Craig Werner"<craig_werner@xxxxxxxxxxx>
>>>>>> To:<vi-kindle@xxxxxxxxxxxxx>
>>>>>> Sent: Sunday, July 22, 2012 10:00 PM
>>>>>> Subject: [vi-kindle] Re: KFPC issues; anyone else?
>>>>>>
>>>>>>
>>>>>> Shoshana and Sherry, I'll probably call Amazon Kindle Support in a
>>>>>> few
>>>>>> minutes and let them know that three users are having problems with
>>>>>> the
>>>>>> software.
>>>>>>
>>>>>> Shoshana, you mentioned the possibility of your software having been
>>>>>> deregistered. If you go to your Amazon account online and then to to
>>>>>> "Manage Your Kindle" and then to "Manage Your Devices," is your
>>>>>> Kindle
>>>>>> for PC showing up as registered? Mine is still registered.
>>>>>>
>>>>>> Craig
>>>>>>
>>>>>> On 7/22/2012 9:54 PM, Sherry Gomes wrote:
>>>>>>> My PC app isn't opening either. I haven't tried to use it in several
>>>>>>> weeks
>>>>>>> but tested it today, after reading Shoshana's message. And I never
>>>>>>> uninstalled the non accessible version and that one doesn't open
>>>>>>> either.
>>>>>>>
>>>>>>> Sherry
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From:vi-kindle-bounce@xxxxxxxxxxxxx
>>>>>>> [mailto:vi-kindle-bounce@xxxxxxxxxxxxx]
>>>>>>> On Behalf Of Craig Werner
>>>>>>> Sent: Sunday, July 22, 2012 7:48 PM
>>>>>>> To:vi-kindle@xxxxxxxxxxxxx
>>>>>>> Subject: [vi-kindle] Re: KFPC issues; anyone else?
>>>>>>>
>>>>>>> Shoshana, I wonder if Kindle for PC users who don't use the
>>>>>>> accessibility plugin have had difficulty.
>>>>>>>
>>>>>>> When you uninstalled the software, did you delete the Kindle folder
>>>>>>> from
>>>>>>> your C:\Users\Your_Username_Application Data folder? I may do this
>>>>>>> soon.
>>>>>>>
>>>>>>> Craig
>>>>>>>
>>>>>>> On 7/22/2012 9:34 PM, Felinitye wrote:
>>>>>>>> Well, I spent nearly 3 hours with them today, and we tried just
>>>>>>>> about
>>>>>>>> everything, and, it would seem, that Amazon may have de-registered
>>>>>>>> my
>>>>>>>> KFPC
>>>>>>>> ...but since it won't download at all, I can't register it. Maybe
>>>>>>>> you'll
>>>>>>>> have better luck than I did ...at least, I'm not the only one
>>>>>>>> experiencing
>>>>>>>> this. Oh, and don't bother with the link they provide ...it
>>>>>>>> doesn't
>>>>>>>> seem
>>>>>>> to
>>>>>>>> work.
>>>>>>>>
>>>>>>>> Shoshana, and no, my headache has not subsided, at least not much.
>>>>>>>> ----- Original Message -----
>>>>>>>> From: "Craig Werner"<craig_werner@xxxxxxxxxxx>
>>>>>>>> To:<vi-kindle@xxxxxxxxxxxxx>
>>>>>>>> Sent: Sunday, July 22, 2012 9:28 PM
>>>>>>>> Subject: [vi-kindle] Re: KFPC issues; anyone else?
>>>>>>>>
>>>>>>>>
>>>>>>>> Shoshana, same problem here. I tried opening Kindle for PC with
>>>>>>>> Accessibility Plugin via the Desktop shortcut and via clicking on
>>>>>>>> it
>>>>>>>> from the Amazon folder after pressing the "All Programs" button.
>>>>>>>> It
>>>>>>>> is
>>>>>>>> as if the software simply was not there. Nothing happens when I
>>>>>>>> try
>>>>>>>> to
>>>>>>>> open it. A Google search has turned up nothing. I'm off to do
>>>>>>>> some
>>>>>>>> more checking. I may try de-registering and re-registering. I'll
>>>>>>>> phone
>>>>>>>> Amazon Tech Support if I can't figure out a solution. I'll keep
>>>>>>>> the
>>>>>>>> list posted. I hope your headache has subsided.
>>>>>>>>
>>>>>>>> Craig
>>>>>>>>
>>>>>>>> On 7/22/2012 6:01 PM, Felinitye wrote:
>>>>>>>>> Last night, my KFPC stopped working, couldn't even open it. Have
>>>>>>>>> tried
>>>>>>>>> all day to get it back, uninstalled, downloaded ...multiple times.
>>>>>>>>> Spent over 2 hours with Kindle tech support, no joy. then I
>>>>>>>>> learned
>>>>>>>>> that the old version of the KFPC expired, and people have to get
>>>>>>>>> the new
>>>>>>>>> version. Could it be that the accessibility plug in is attached
>>>>>>>>> to an
>>>>>>>>> old version, or something? Anyone else having issues?
>>>>>>>>> Shoshana, exhausted and with a splitting headache, but no KFPC,
>>>>>>>>> sigh
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>
>>>>
>>>>
>>>
>>>
>>>
>>>
>>
>>
>> .
>>
>
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