Shoshana, don't sell yourself short. A lot depends on whom one gets on the phone, I'm sure.
Craig On 7/24/2012 6:51 PM, Felinitye wrote:
According to Mr. Weiss, with whom I spoke at great length, the whole issue was a "user's computer problem." Guess you are better at the KS maze than I. ----- Original Message ----- From: "Craig Werner" <craig_werner@xxxxxxxxxxx> To: <vi-kindle@xxxxxxxxxxxxx> Sent: Tuesday, July 24, 2012 6:30 PM Subject: [vi-kindle] Re: KFPC issues; anyone else? Hello, everyone. Perhaps some slight progress is being made. I phoned Kindle Support this afternoon and spoke with a representative who read back to me some notes that were taken during previous conversations with Kindle Support and me. I asked about the possibility of being directed to an older version of the software, and she sid that even if that were possible, the older version was set to expire on July 21. That explains why we hit the trouble with the software over the weekend. Sherry, keeping the executable around would have done us no good after all. The rep also told me the problem was being worked on, and I should expect a response within the next five days. To my surprise, she told me that my ticket was the only one open on this issue. I can't believe that out of all of us who have called that no one but me has escalated the problem beyond the person who answered the phone. Surely, there must be more than one ticket out. I'll keep everyone posted, but we may have to play the waiting game. Craig On 7/24/2012 7:13 AM, Craig Werner wrote:Sherry, when I downloaded the Kindle for PC with Accessibility Plugin, I senselessly followed the Amazon directions to press "run" during the installation. Consequently, like you, I have no executable to fall back on. When I speak with Amazon, I'm going to focus on two issues: (1) a possible incompatibility between the latest version of Kindle for PC and the accessibility plugin and (2) the possibility of Amazon's making available an older version of Kindle for PC with Accessibility Plugin. Craig On 7/24/2012 6:59 AM, Sherry Gomes wrote:I always always save programs I download, save the executable, but I didn't do it with my darn kindle pc app. I can't believe I did that. Or at least, if I did, I can't find where I saved it. Ugh. -----Original Message----- From: vi-kindle-bounce@xxxxxxxxxxxxx [mailto:vi-kindle-bounce@xxxxxxxxxxxxx] On Behalf Of Craig Werner Sent: Tuesday, July 24, 2012 4:53 AM To: vi-kindle@xxxxxxxxxxxxx Subject: [vi-kindle] Re: KFPC issues; anyone else? Shoshana, the "My Kindle Content" folder is indeed the one in which your Kindle books are stored. If you decide to delete it, you can reclaim the material by re-downloading it, of course. I doubt this will solve your problem. I just got a totally useless email from Amazon advising me to delete my C:\Users\My_username\Appdata\Local\Amazon\Kindle" folders, which I told the phone support person I had already done. In addition, the link the email supplied is for a Kindle for PC download, not a Kindle for PC with Accessibility Plugin download. Long live the canned response! I'm calling Amazon this morning. Craig On 7/23/2012 5:28 PM, Felinitye wrote:Hmmm, I've not deleted my Kindle content folder (I may actually have 2). Was it the one in "My documents" that might contain some books and other files? I certainly hope I don't need ...no ...I don't. Plugging myKindleinto the computer creates an "external drive" so nothing on that could be effecting this. My canned response told me to do ...exactly hat I'd been doing for several hours, LOL! Shoshana ----- Original Message ----- From: "Craig Werner" <craig_werner@xxxxxxxxxxx> To: <vi-kindle@xxxxxxxxxxxxx> Sent: Monday, July 23, 2012 9:59 AM Subject: [vi-kindle] Re: KFPC issues; anyone else? Loy, I'm afraid this is a canned response, but so was the one I received after my longish phone chat with Kindle Support. I'm going to wait for a day or so and see if I have further replies. I wish I had not responded "Run" when downloading Kindle for PC with Accessibility Plugin. Had I saved the executable version of the older version, I could re-install it and tell it not to auto-update. I suspect we're looking at a compatibility mismatch between the latest version of Kindle for PC and the associated accessibility plugin. Meanwhile, the Kindle Forum has an increasing number of recent messages about similar problems with the software not opening. These concern Kindle for PC users who don't have the plugin and who are using Vista. Some have gotten the software to work by opening a book on the Kindle Cloud Reader and then re-opening Kindle for PC; others have gotten Kindle for PC to work by deleting the contents of the "My Kindle Content" folder under their "My Documents" folders. I imagine Amazon now realizes they have a problem on their hands. Craig On 7/23/2012 8:46 AM, Loy wrote:Here is response to my email from Amazon tech support. ******************** Hello, I'm sorry for the inconvenience. That's definitely not what we want our customers to experience. After looking into your inquiry, I would suggest you to call us or contact us through chat as it is convenient by phone or chat so we can gather the required additional information to provide an accurate and expedient resolution. I realize that at this point of time asking you to contact us again would be disappointing, however, we really feel that the best way to assist you with this concern is over the phone or chat. Your patience and understanding is highly appreciated in this matter. You can reach us by phone directly and toll free from many countries by clicking the Contact Us option in the right-hand column of our Kindle Support pages at: http://www.amazon.com/kindlesupport When you visit our website and select Contact Us, click on the "Phone" tab, enter your number, and we'll call you right back. You will also find the chat option on the same page. Contacting us through the website allows you to verify security before a call is placed and ensures we have your account information ready when we call you. If your country isn't listed or you're unable to take advantage of the Contact Us feature, you can call us directly at 1-866-216-1072 or 1-206-266-2992 (if you're calling from outside the U.S.). We hope you can call us soon so we can help solve this problem quickly. Thank you for your inquiry. Did I solve your problem? If yes, please click here: http://www.amazon.com/gp/help/survey?p=A2UH26OTVVRPTD&k=hy If no, please click here: http://www.amazon.com/gp/help/survey?p=A2UH26OTVVRPTD&k=hn Kanishk P. Amazon.com Your feedback is helping us build Earth's Most Customer-Centric Company. To manage your Kindle and content online, visit: http://www.amazon.com/cs/manageyourkindle ---- Original message: ---- My Kindle for PC with accessible plug in has quit working. It will not start. I tried uninstalling and redownloading and reinstalling it and it still will not start. Using Win 7 64 bit and Window Eyes 7.5.4.1HELP!On 7/22/2012 11:25 PM, Felinitye wrote:It doesn't. They just download the latest version, and they're fine. Shoshana ----- Original Message ----- From: "Craig Werner"<craig_werner@xxxxxxxxxxx> To:<vi-kindle@xxxxxxxxxxxxx> Sent: Sunday, July 22, 2012 11:22 PM Subject: [vi-kindle] Re: KFPC issues; anyone else? Shoshana, they'll care if the issue extends to users of the software who are not using the accessibility plugin. I'm on hold with Support now. Craig On 7/22/2012 11:10 PM, Felinitye wrote:Um hmmm. At least I know that all the things I tried actually *don't* work. Shoshana, doubting seriously that anyone at Amazon either knows orcaresabout this issue, frankly. ----- Original Message ----- From: "Craig Werner"<craig_werner@xxxxxxxxxxx> To:<vi-kindle@xxxxxxxxxxxxx> Sent: Sunday, July 22, 2012 11:04 PM Subject: [vi-kindle] Re: KFPC issues; anyone else? Shoshana, I uninstalled the program, deleted all Kindle folders under C:\Users\My_username\Appdata\Local\Amazon, downloaded the software, and re-installed it. It still will not open. I'll call Amazon Kindle Support in a minute, but it's too late to do lots of troubleshooting. If I can't get a quick fix, I'll try in the morning. Perhaps by then, Amazon will have a handle on what is wrong. This problem is perplexing and vexing to say the least. Craig On 7/22/2012 10:59 PM, Felinitye wrote:One of the many things we did was to delete the entire Amazon folder. It didn't help. ----- Original Message ----- From: "Craig Werner"<craig_werner@xxxxxxxxxxx> To:<vi-kindle@xxxxxxxxxxxxx> Sent: Sunday, July 22, 2012 10:42 PM Subject: [vi-kindle] Re: KFPC issues; anyone else? My error, folks. The Kindle folders are in the C:\Users\My_username\Appdata\Local\Amazon folder. Craig On 7/22/2012 10:39 PM, Craig Werner wrote:I can download the software, but I still can't open it. I'mwonderingif the problem lies in the C:\Users\My_Username\ApplicationData\Localdirectory. There are a couple of Kindle folders in that directory which may need deleting. I may try this. If it fails, I'll call Amazon Kindle Support. I'll keep the list posted. Craig On 7/22/2012 10:07 PM, Felinitye wrote:I'll check on that. I doubt it matters, at this point, but I'llfindout. ----- Original Message ----- From: "Craig Werner"<craig_werner@xxxxxxxxxxx> To:<vi-kindle@xxxxxxxxxxxxx> Sent: Sunday, July 22, 2012 10:00 PM Subject: [vi-kindle] Re: KFPC issues; anyone else? Shoshana and Sherry, I'll probably call Amazon Kindle Support in a few minutes and let them know that three users are having problems with the software. Shoshana, you mentioned the possibility of your software having been deregistered. If you go to your Amazon account online and then toto"Manage Your Kindle" and then to "Manage Your Devices," is your Kindle for PC showing up as registered? Mine is still registered. Craig On 7/22/2012 9:54 PM, Sherry Gomes wrote:My PC app isn't opening either. I haven't tried to use it inseveralweeks but tested it today, after reading Shoshana's message. And I never uninstalled the non accessible version and that one doesn't open either. Sherry -----Original Message----- From:vi-kindle-bounce@xxxxxxxxxxxxx [mailto:vi-kindle-bounce@xxxxxxxxxxxxx] On Behalf Of Craig Werner Sent: Sunday, July 22, 2012 7:48 PM To:vi-kindle@xxxxxxxxxxxxx Subject: [vi-kindle] Re: KFPC issues; anyone else? Shoshana, I wonder if Kindle for PC users who don't use the accessibility plugin have had difficulty. When you uninstalled the software, did you delete the Kindle folder from your C:\Users\Your_Username_Application Data folder? I may do this soon. Craig On 7/22/2012 9:34 PM, Felinitye wrote:Well, I spent nearly 3 hours with them today, and we tried just about everything, and, it would seem, that Amazon may have de-registered my KFPC ...but since it won't download at all, I can't register it. Maybe you'll have better luck than I did ...at least, I'm not the only one experiencing this. Oh, and don't bother with the link they provide ...it doesn't seemtowork. Shoshana, and no, my headache has not subsided, at least not much. ----- Original Message ----- From: "Craig Werner"<craig_werner@xxxxxxxxxxx> To:<vi-kindle@xxxxxxxxxxxxx> Sent: Sunday, July 22, 2012 9:28 PM Subject: [vi-kindle] Re: KFPC issues; anyone else? Shoshana, same problem here. I tried opening Kindle for PC with Accessibility Plugin via the Desktop shortcut and via clicking on it from the Amazon folder after pressing the "All Programs" button. It is as if the software simply was not there. Nothing happens when I try to open it. A Google search has turned up nothing. I'm off to do some more checking. I may try de-registering and re-registering. I'll phone Amazon Tech Support if I can't figure out a solution. I'll keep the list posted. I hope your headache has subsided. Craig On 7/22/2012 6:01 PM, Felinitye wrote:Last night, my KFPC stopped working, couldn't even open it. Have tried all day to get it back, uninstalled, downloaded ...multipletimes.Spent over 2 hours with Kindle tech support, no joy. then I learned that the old version of the KFPC expired, and people have to get the new version. Could it be that the accessibility plug in is attached to an old version, or something? Anyone else having issues? Shoshana, exhausted and with a splitting headache, but no KFPC, sigh.
