[THIN] Re: Citrix Printer Manager crashing, hanging logins

  • From: "M" <mathras@xxxxxxxxxxxxxxxx>
  • To: <thin@xxxxxxxxxxxxx>
  • Date: Tue, 8 Aug 2006 23:27:54 +0100

Just as a matter of interest, are you using the Citrix memory Optimizer at all ?

  ----- Original Message ----- 
  From: Chris Grecsek 
  To: thin@xxxxxxxxxxxxx 
  Sent: Tuesday, August 08, 2006 10:45 PM
  Subject: [THIN] Re: Citrix Printer Manager crashing, hanging logins


  We've been cursed by the cpsvc.exe hang again as well.our theory had been to 
not patch unless having a specific problem (because of Citrix's pretty awful 
history, that others are noting, with patches breaking things that were 
previously working fine) but the other day we had the issue crop up out of the 
blue and so we decided to install the 69 patch in the HOPES that this would 
actually "fix" a problem for once. Unfortunately this morning we got the same 
hanging at login scripts/cpsvc.exe problem on the patched server. So, once 
again - the patch didn't fix anything. We rebooted pre-patch and checked event 
logs and had no installations problems with the patch. 

   

  We're only using UPD and so there's no poorly written print driver to blame - 
this is pretty much all on Citrix. 

   

  We've already implemented two different methods/programs for capturing crash 
dumps (that Citrix recommended) but they are failing to capture anything. In 
the past, the other work around we've had for this was to make the cpsvc.exe 
restart if it stopped (not optimal as it still impacted users) and that had 
been working fine up until yesterday - today, no such luck.and so the issue has 
been raised back up the flagpole and we're following up with Citrix again.

   

  Will keep you posted if we find anything new and startling - but don't hold 
your breath! :p 

   

   


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  From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf 
Of Evan Mann
  Sent: Tuesday, August 08, 2006 7:35 AM
  To: thin@xxxxxxxxxxxxx
  Subject: [THIN] RE: [THIN] Re: Citrix Printer Manager crashing, hanging logins

   

  Considering that a Citrix released update brought back a previous printing 
issue, I do find them at fault.  They were able to not have this problem in the 
past, something they did made it come back.  And I see that historically over 
the years in the Citrix support forums.  They fix it, release a new update and 
break it, and then fix it again.  Rinse and repeat.

   


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  From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf 
Of Jeff Pitsch
  Sent: Tuesday, August 08, 2006 10:30 AM
  To: thin@xxxxxxxxxxxxx
  Subject: [THIN] Re: Citrix Printer Manager crashing, hanging logins

  How exactly do you expect Citrix to fix crappy print drivers?  Or badly 
written programs that use crappy print drivers?  Seriously, kernel mode drivers 
cause the exact problems your seeing how is that Citrix's fault?

   

  Jeff Pitsch
  Microsoft MVP - Terminal Server

  Forums not enough?
  Get support from the experts at your business
  http://jeffpitschconsulting.com



   

  On 8/8/06, Evan Mann <emann@xxxxxxxxxxxxxxxxxxxxx> wrote: 

  How exactly do I remove the old UPD's?  The most I can find on Citrix Support 
site is to go into the HKLM\Citrix\UniversalPrinterDriver key and into the 
PCL5c, PS, and PCL4 subkeys and change them to point to "Citrix Universal 
Printer" instead of the old UPD aliases.  

   

  I've never had a client under 9.00, since I rolled out a new farm with PS4 
and this client, it from what I've read, 9.x clients will always use the new 
UPD.  Not sure if that is accurate.  All my mapped printers show "Citrix 
Universal Printer" in the printers folder (or a native driver).  So this may 
not be the issue.

   

  I've allowed kernel model drivers on the servers to see if this helps.  It's 
not preferred, but I have a lot of older drivers out there on my network print 
servers/clients, some of which are integrated with applications I cannot 
change. 


  Additionally, I set the recovery on Citrix Print Manager to "restart the 
service", it was previously set to do nothing, and it looks like the Citrix 
server itself was just seeing the .EXE crashed and re-launched it.  Maybe a 
full service restart with calm some of the calls for now. 

   

  Might need to open a case and do logging on the servers. I wish Citrix would 
stop breaking printing after they fix it.  Some pre-R01 hotfixes solved this 
same extract problem, and now in R01+post hotfixes, it's back. 

   


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  From: thin-bounce@xxxxxxxxxxxxx [mailto: thin-bounce@xxxxxxxxxxxxx] On Behalf 
Of Chartier, Richard

  Sent: Tuesday, August 08, 2006 10:11 AM


  To: thin@xxxxxxxxxxxxx
  Subject: [THIN] Re: Citrix Printer Manager crashing, hanging logins 




   

  Start with a few servers and remove the UPD ver II drivers, I don't know your 
environment so the only things I can suggest is what we did to correct the 
problem. We had a case open with Citrix and have debug traces which prove it 
was in our case the color laserjet driver. 

   

  At one point in time we had UPDII, and UPDIII drivers installed and all 
worked fine until we started upgrading ICA clients, this is when the cpsvc 
service on servers would randomly hang. The cpsvc service hanging is what 
actually causes the client to hang at running logon scripts. 

  To resolve the issue we began by disabling logons on a few servers at a time 
(we have about 100 blade servers) and removing the 3 UPD ver II drivers and 
leaving the new UPD ver. III 

   


------------------------------------------------------------------------------

  From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf 
Of Evan Mann
  Sent: Tuesday, August 08, 2006 9:05 AM
  To: thin@xxxxxxxxxxxxx
  Subject: [THIN] RE: [THIN] Re: Citrix Printer Manager crashing, hanging logins

   

  Can you give me a little more detail on this process, or a link to info on 
how to do this?

   

   


------------------------------------------------------------------------------

  From: thin-bounce@xxxxxxxxxxxxx [mailto: thin-bounce@xxxxxxxxxxxxx] On Behalf 
Of Chartier, Richard
  Sent: Tuesday, August 08, 2006 9:03 AM
  To: thin@xxxxxxxxxxxxx
  Subject: [THIN] Re: Citrix Printer Manager crashing, hanging logins 

  We had the same issue and a corrupt upd ver2 driver was the issue. We ended 
up removing all print drivers except the new  upd ver3 and all tested fine. 

  I hope this helps.

   


------------------------------------------------------------------------------

  From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf 
Of Evan Mann
  Sent: Tuesday, August 08, 2006 8:52 AM
  To: thin@xxxxxxxxxxxxx
  Subject: [THIN] Citrix Printer Manager crashing, hanging logins

   

  I know someone posted on this recently, but I can't remember the context of 
the posts to find it in the archives.

   

  I updated PS4 to R01 and a bunch of post R01 hotfixes, including 069.  Things 
were great (for the most part).  My dell printers stopped working using the 
Dell drivers, so I changed them to UPD and things were good.  I had problems 
with some HP PCL6 drivers, so I changed those to UPD and things were good. 

   

  I'm also seeing a TON of eventlog errors aobut kernel mode blocking prevent 
drivers from being used.  I do not recall this prior to R01+hotfixes. 


  Yesterday, the Citrix Print Manager on all 6 of my servers started crashing, 
A LOT.  It restarts, but not properly.  Users get stuck at "applying logon 
scripts".  I have to kill it and restart it manually to resolve the problem.  


  The event log is useless, and I'm not sure how to fix it. I have clients on 
9.100, 9.150, and 9.200.  I'm wondering if the 9.200 users might be causing it 
since there have been spotty reports with it.  Since it didn't happen from day 
1, the only thing I can assume is flipping more printers to the UPD is causing 
it. 


  Any suggestions on how to diagnose this and get it solved ASAP?  It's 
generating dozens of a calls a day to the help desk. 


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