[THIN] Re: Citrix Printer Manager crashing, hanging logins

From: "Chris Grecsek" <cgrecsek@xxxxxxxxxxxxx>
To: <thin@xxxxxxxxxxxxx>
Date: Fri, 11 Aug 2006 11:23:04 -0700
LMAO - cheers to THAT! 

 

  _____  

From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Jeff Pitsch
Sent: Friday, August 11, 2006 11:20 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing, hanging logins

 

Here's to hoping that my luck continues with implementing this feature
successfully :)

 

Jeff Pitsch
Microsoft MVP - Terminal Server

Forums not enough?
Get support from the experts at your business
http://jeffpitschconsulting.com <http://jeffpitschconsulting.com/> 



 

On 8/11/06, Chris Grecsek <cgrecsek@xxxxxxxxxxxxx> wrote: 

We're actually finding "this", the latest, patch to fix the cpsvc.exe to be
the worst one yet. In previous versions we would have the service do a full
on crash, sometimes it would just stop and we could set the service to
automatically restart but now, now it isn't reporting anything at all in the
event logs as it isn't actually "crashing" per say it just stops
auto-creating printers at login. 

 

I've scoured the server for any remnants of old printer drivers, etc but
this server was built from scratch only a few months ago and all users are
setup to only use UPD so I can't imagine how a rogue printer driver could
have snuck onto the machine. Very frustrating.the only solution these days
is to rebuild the server and that hasn't even proven to be 100% effective. 

 

 

  _____  

From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Jim Kenzig http://ThinHelp.com <http://thinhelp.com/> 
Sent: Wednesday, August 09, 2006 7:42 AM 


To: thin@xxxxxxxxxxxxx  <mailto:thin@xxxxxxxxxxxxx> 
Subject: [THIN] Re: Citrix Printer Manager crashing, hanging logins

 

Exactly which is why I suggested to check the version of  the Citrix Printer
service.  If you look at Ricks file and the number of fixes and the services
he is stopping you will notice that this issue is not just limited to the
spooler. 

Jim

 

 

 


  _____  


From: thin-bounce@xxxxxxxxxxxxx [mailto: <mailto:thin-bounce@xxxxxxxxxxxxx>
thin-bounce@xxxxxxxxxxxxx] On Behalf Of Rick Mack
Sent: Tuesday, August 08, 2006 9:11 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing, hanging logins 

Hi,

 

Just repeating what I've found about the cpsvc. 

 

If the cpsvc service is hung when you try apply a cpsvc hotfix, the hotfix
process (cpatch) will fail to update cpsvc.exe and/or components. The hotfix
will still be registered as installed and you will only have an
informational message in the event log rather than an error. 

 

I have had a number of customers that had citrix print manager problems
where the hotfixes had not updated cpsvc.exe and therefor hadn't fixed their
printing problems. 

 

Citrix have assured that this will be fixed, but right now the only way to
guarantee that the hotfixes will apply is to reboot before the hotfix, or if
you're really paranoid, run the following script to install your hotfixes.
It basically stops all relevant Citrix services before trying to patch them.


 

Note that the hotfix content will vary, this is only an example:

 

net stop "Citrix WMI Service"
net stop "Citrix SMA Service"
net stop "Citrix XML Service"
net stop "Citrix XTE Server" 
net stop "Citrix Print Manager Service"
net stop "MetaFrame COM Server"
net stop imaservice

:: disable server-client redirection
::regedit -s sfta.reg

Msiexec /update PSE400W2K3R01.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3002.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2k3011.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2k3013.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3023.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3027.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2k3031.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2k3036.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3042.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3044.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2k3047.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3049.msp /passive REBOOT=ReallySuppress 
Msiexec /update PSE400R01W2K3050.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3054.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3055.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3056.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3059.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3060.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3062.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3064.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3067.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3069.msp /passive /forcerestart 

 

regards,

 

Rick

 

Ulrich Mack 
Volante Systems 


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From: thin-bounce@xxxxxxxxxxxxx on behalf of Jeff Pitsch
Sent: Wed 9/08/2006 10:56
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing, hanging logins

My 2 cents for what's it worth, I have several clients running UPD3 that do
not have any problems with it.  The only clients that I have that do have
problems are ones that are running old versions of languages like Foxpro and
Powerbuilder.  I've had very good success implementing the UPD.  Of course,
this was after HRP1.  

 

Of course, if you've had other print drivers on the servers, simply deleting
them from printers and faxes, server propertis does not always remove the
print drivers cleanly and I've had to have clients rebuild their servers to
guarantee that drivers were not interferring and that has worked quite
successfully. 

 

Jeff Pitsch
Microsoft MVP - Terminal Server

Forums not enough?
Get support from the experts at your business
http://jeffpitschconsulting.com <http://jeffpitschconsulting.com/> 



 

On 8/8/06, Jim Kenzig http://ThinHelp.com <http://thinhelp.com/>  < wrote: 

The print services have been inherently buggy for quite some time since
Citrix introduced their own little print service (cpsv.exe) to the mix on
top of the Windows Spooler services.  Rick Mack found the Color Laserjet
4650 wreaked havoc on this driver.  There are SEVERAL hotfixes that contain
the cpsv.exe service. I suggest you check your versions of it and make sure
you have the most recent.  Further set up a scheduled .cmd batch job that
contains the following:
Call it preset.cmd or something like that. 

 

net stop CpSvc
net stop spooler
echo y | del c:\windows\system32\spool\printers\*.*
c:\timeout.exe 5
net start CpSvc
net start spooler 

 

(you can pick up the timeout utility from http://autothin.com/timeout.zip )

Then add this script to run if the Spooler service fails. It should solve
your problem.  I have this going every 2 hours scheduled on all my servers
and never had a printing problem.  The occasional blip where a print job
just happens to be running at the same 5 seconds this is running  and gets
lost far outweighs no one being able to print. 

 

Jim Kenzig

 

 



Chris Grecsek <cgrecsek@> wrote:

No - memory and cpu optimization are both off. We won't get into the
problems we saw with those two lovely tools. :-) 

 


  _____  


From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of M
Sent: Tuesday, August 08, 2006 3:28 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing, hanging logins

 

Just as a matter of interest, are you using the Citrix memory Optimizer at
all ?

 

----- Original Message ----- 

From: Chris Grecsek <mailto:cgrecsek@xxxxxxxxxxxxx>  

To: thin@xxxxxxxxxxxxx 

Sent: Tuesday, August 08, 2006 10:45 PM 

Subject: [THIN] Re: Citrix Printer Manager crashing, hanging logins 

 

We've been cursed by the cpsvc.exe hang again as well.our theory had been to
not patch unless having a specific problem (because of Citrix's pretty awful
history, that others are noting, with patches breaking things that were
previously working fine) but the other day we had the issue crop up out of
the blue and so we decided to install the 69 patch in the HOPES that this
would actually "fix" a problem for once. Unfortunately this morning we got
the same hanging at login scripts/cpsvc.exe problem on the patched server.
So, once again - the patch didn't fix anything. We rebooted pre-patch and
checked event logs and had no installations problems with the patch. 

 

We're only using UPD and so there's no poorly written print driver to blame
- this is pretty much all on Citrix. 

 

We've already implemented two different methods/programs for capturing crash
dumps (that Citrix recommended) but they are failing to capture anything. In
the past, the other work around we've had for this was to make the cpsvc.exe
restart if it stopped (not optimal as it still impacted users) and that had
been working fine up until yesterday - today, no such luck.and so the issue
has been raised back up the flagpole and we're following up with Citrix
again. 

 

Will keep you posted if we find anything new and startling - but don't hold
your breath! :p 

 

 


  _____  


From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Evan Mann
Sent: Tuesday, August 08, 2006 7:35 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] RE: [THIN] Re: Citrix Printer Manager crashing, hanging
logins

 

Considering that a Citrix released update brought back a previous printing
issue, I do find them at fault.  They were able to not have this problem in
the past, something they did made it come back.  And I see that historically
over the years in the Citrix support forums.  They fix it, release a new
update and break it, and then fix it again.  Rinse and repeat. 

 


  _____  


From: thin-bounce@xxxxxxxxxxxxx [mailto: <mailto:thin-bounce@xxxxxxxxxxxxx>
thin-bounce@xxxxxxxxxxxxx] On Behalf Of Jeff Pitsch
Sent: Tuesday, August 08, 2006 10:30 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing, hanging logins 

How exactly do you expect Citrix to fix crappy print drivers?  Or badly
written programs that use crappy print drivers?  Seriously, kernel mode
drivers cause the exact problems your seeing how is that Citrix's fault? 

 

Jeff Pitsch
Microsoft MVP - Terminal Server

Forums not enough?
Get support from the experts at your business
http://jeffpitschconsulting.com <http://jeffpitschconsulting.com/> 



 

On 8/8/06, Evan Mann < <mailto:emann@xxxxxxxxxxxxxxxxxxxxx>
emann@xxxxxxxxxxxxxxxxxxxxx> wrote: 

How exactly do I remove the old UPD's?  The most I can find on Citrix
Support site is to go into the HKLM\Citrix\UniversalPrinterDriver key and
into the PCL5c, PS, and PCL4 subkeys and change them to point to "Citrix
Universal Printer" instead of the old UPD aliases.  

 

I've never had a client under 9.00, since I rolled out a new farm with PS4
and this client, it from what I've read, 9.x clients will always use the new
UPD.  Not sure if that is accurate.  All my mapped printers show "Citrix
Universal Printer" in the printers folder (or a native driver).  So this may
not be the issue. 

 

I've allowed kernel model drivers on the servers to see if this helps.  It's
not preferred, but I have a lot of older drivers out there on my network
print servers/clients, some of which are integrated with applications I
cannot change. 


Additionally, I set the recovery on Citrix Print Manager to "restart the
service", it was previously set to do nothing, and it looks like the Citrix
server itself was just seeing the .EXE crashed and re-launched it.  Maybe a
full service restart with calm some of the calls for now. 

 

Might need to open a case and do logging on the servers. I wish Citrix would
stop breaking printing after they fix it.  Some pre-R01 hotfixes solved this
same extract problem, and now in R01+post hotfixes, it's back. 

 


  _____  


From: thin-bounce@xxxxxxxxxxxxx [mailto: <mailto:thin-bounce@xxxxxxxxxxxxx>
thin-bounce@xxxxxxxxxxxxx] On Behalf Of Chartier, Richard

Sent: Tuesday, August 08, 2006 10:11 AM


To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing, hanging logins 


 

Start with a few servers and remove the UPD ver II drivers, I don't know
your environment so the only things I can suggest is what we did to correct
the problem. We had a case open with Citrix and have debug traces which
prove it was in our case the color laserjet driver. 

 

At one point in time we had UPDII, and UPDIII drivers installed and all
worked fine until we started upgrading ICA clients, this is when the cpsvc
service on servers would randomly hang. The cpsvc service hanging is what
actually causes the client to hang at running logon scripts. 

To resolve the issue we began by disabling logons on a few servers at a time
(we have about 100 blade servers) and removing the 3 UPD ver II drivers and
leaving the new UPD ver. III 

 


  _____  


From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Evan Mann
Sent: Tuesday, August 08, 2006 9:05 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] RE: [THIN] Re: Citrix Printer Manager crashing, hanging
logins

 

Can you give me a little more detail on this process, or a link to info on
how to do this?

 

 


  _____  


From: thin-bounce@xxxxxxxxxxxxx [mailto: <mailto:thin-bounce@xxxxxxxxxxxxx>
thin-bounce@xxxxxxxxxxxxx] On Behalf Of Chartier, Richard
Sent: Tuesday, August 08, 2006 9:03 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing, hanging logins 

We had the same issue and a corrupt upd ver2 driver was the issue. We ended
up removing all print drivers except the new  upd ver3 and all tested fine. 

I hope this helps.

 


  _____  


From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Evan Mann
Sent: Tuesday, August 08, 2006 8:52 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Citrix Printer Manager crashing, hanging logins

 

I know someone posted on this recently, but I can't remember the context of
the posts to find it in the archives.

 

I updated PS4 to R01 and a bunch of post R01 hotfixes, including 069.
Things were great (for the most part).  My dell printers stopped working
using the Dell drivers, so I changed them to UPD and things were good.  I
had problems with some HP PCL6 drivers, so I changed those to UPD and things
were good. 

 

I'm also seeing a TON of eventlog errors aobut kernel mode blocking prevent
drivers from being used.  I do not recall this prior to R01+hotfixes. 


Yesterday, the Citrix Print Manager on all 6 of my servers started crashing,
A LOT.  It restarts, but not properly.  Users get stuck at "applying logon
scripts".  I have to kill it and restart it manually to resolve the problem.



The event log is useless, and I'm not sure how to fix it. I have clients on
9.100, 9.150, and 9.200.  I'm wondering if the 9.200 users might be causing
it since there have been spotty reports with it.  Since it didn't happen
from day 1, the only thing I can assume is flipping more printers to the UPD
is causing it. 


Any suggestions on how to diagnose this and get it solved ASAP?  It's
generating dozens of a calls a day to the help desk. 

 

Jim Kenzig <mailto:web%20at%20kenzig.com>  

Microsoft MVP - Terminal Services
<https://mvp.support.microsoft.com/profile=23AEC72D-4582-47DE-8516-85D400AD9
29A> 

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References:
- [THIN] Re: Citrix Printer Manager crashing, hanging logins
  - From: Jeff Pitsch
[THIN] Re: Citrix Printer Manager crashing, hanging logins

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