Exactly which is why I suggested to check the version of the Citrix
Printer service. If you look at Ricks file and the number of fixes and the
services he is stopping you will notice that this issue is not just limited
to the spooler.
Jim
------------------------------
*From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
Behalf Of *Rick Mack
*Sent:* Tuesday, August 08, 2006 9:11 PM
*To:* thin@xxxxxxxxxxxxx
*Subject:* [THIN] Re: Citrix Printer Manager crashing, hanging logins
Hi,
Just repeating what I've found about the cpsvc.
If the cpsvc service is hung when you try apply a cpsvc hotfix, the hotfix
process (cpatch) will fail to update cpsvc.exe and/or components. The
hotfix will still be registered as installed and you will only have an
informational message in the event log rather than an error.
I have had a number of customers that had citrix print manager problems
where the hotfixes had not updated cpsvc.exe and therefor hadn't fixed
their printing problems.
Citrix have assured that this will be fixed, but right now the only way to
guarantee that the hotfixes will apply is to reboot before the hotfix, or if
you're really paranoid, run the following script to install your hotfixes.
It basically stops all relevant Citrix services before trying to patch them.
Note that the hotfix content will vary, this is only an example:
net stop "Citrix WMI Service"
net stop "Citrix SMA Service"
net stop "Citrix XML Service"
net stop "Citrix XTE Server"
net stop "Citrix Print Manager Service"
net stop "MetaFrame COM Server"
net stop imaservice
:: disable server-client redirection
::regedit -s sfta.reg
Msiexec /update PSE400W2K3R01.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3002.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2k3011.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2k3013.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3023.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3027.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2k3031.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2k3036.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3042.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3044.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2k3047.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3049.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3050.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3054.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3055.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3056.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3059.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3060.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3062.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3064.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3067.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3069.msp /passive /forcerestart
regards,
Rick
Ulrich Mack
Volante Systems
------------------------------
*From:* thin-bounce@xxxxxxxxxxxxx on behalf of Jeff Pitsch
*Sent:* Wed 9/08/2006 10:56
*To:* thin@xxxxxxxxxxxxx
*Subject:* [THIN] Re: Citrix Printer Manager crashing, hanging logins
My 2 cents for what's it worth, I have several clients running UPD3 that
do not have any problems with it. The only clients that I have that do have
problems are ones that are running old versions of languages like Foxpro and
Powerbuilder. I've had very good success implementing the UPD. Of course,
this was after HRP1.
Of course, if you've had other print drivers on the servers, simply
deleting them from printers and faxes, server propertis does not always
remove the print drivers cleanly and I've had to have clients rebuild their
servers to guarantee that drivers were not interferring and that has worked
quite successfully.
Jeff Pitsch
Microsoft MVP - Terminal Server
Forums not enough?
Get support from the experts at your business
http://jeffpitschconsulting.com
On 8/8/06, Jim Kenzig http://ThinHelp.com <http://thinhelp.com/> < wrote:
>
> The print services have been inherently buggy for quite some time since
> Citrix introduced their own little print service (cpsv.exe) to the mix
> on top of the Windows Spooler services. Rick Mack found the Color Laserjet
> 4650 wreaked havoc on this driver. There are SEVERAL hotfixes that contain
> the cpsv.exe service. I suggest you check your versions of it and make
> sure you have the most recent. Further set up a scheduled .cmd batch job
> that contains the following:
> Call it preset.cmd or something like that.
>
> net stop CpSvc
> net stop spooler
> echo y | del c:\windows\system32\spool\printers\*.*
> c:\timeout.exe 5
> net start CpSvc
> net start spooler
>
> (you can pick up the timeout utility from
> http://autothin.com/timeout.zip )
> Then add this script to run if the Spooler service fails. It should
> solve your problem. I have this going every 2 hours scheduled on all my
> servers and never had a printing problem. The occasional blip where a print
> job just happens to be running at the same 5 seconds this is running and
> gets lost far outweighs no one being able to print.
>
> Jim Kenzig
>
>
>
>
> *Chris Grecsek <cgrecsek@>* wrote:
>
> No – memory and cpu optimization are both off. We won't get into the
> problems we saw with those two lovely tools. J
>
> ------------------------------
> *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
> Behalf Of *M
> *Sent:* Tuesday, August 08, 2006 3:28 PM
> *To:* thin@xxxxxxxxxxxxx
> *Subject:* [THIN] Re: Citrix Printer Manager crashing, hanging logins
>
> Just as a matter of interest, are you using the Citrix memory Optimizer
> at all ?
>
>
> ----- Original Message -----
> *From:* Chris Grecsek <cgrecsek@xxxxxxxxxxxxx>
> *To:* thin@xxxxxxxxxxxxx
> *Sent:* Tuesday, August 08, 2006 10:45 PM
> *Subject:* [THIN] Re: Citrix Printer Manager crashing, hanging logins
>
> We've been cursed by the cpsvc.exe hang again as well…our theory had
> been to not patch unless having a specific problem (because of Citrix's
> pretty awful history, that others are noting, with patches breaking things
> that were previously working fine) but the other day we had the issue crop
> up out of the blue and so we decided to install the 69 patch in the HOPES
> that this would actually "fix" a problem for once. Unfortunately this
> morning we got the same hanging at login scripts/cpsvc.exe problem on the
> patched server. So, once again – the patch didn't fix anything. We rebooted
> pre-patch and checked event logs and had no installations problems with the
> patch.
>
> We're only using UPD and so there's no poorly written print driver to
> blame – this is pretty much all on Citrix.
>
> We've already implemented two different methods/programs for capturing
> crash dumps (that Citrix recommended) but they are failing to capture
> anything. In the past, the other work around we've had for this was to make
> the cpsvc.exe restart if it stopped (not optimal as it still impacted
> users) and that had been working fine up until yesterday – today, no such
> luck…and so the issue has been raised back up the flagpole and we're
> following up with Citrix again…
>
> Will keep you posted if we find anything new and startling – but don't
> hold your breath! :p
>
>
> ------------------------------
> *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
> Behalf Of *Evan Mann
> *Sent:* Tuesday, August 08, 2006 7:35 AM
> *To:* thin@xxxxxxxxxxxxx
> *Subject:* [THIN] RE: [THIN] Re: Citrix Printer Manager crashing,
> hanging logins
>
> Considering that a Citrix released update brought back a previous
> printing issue, I do find them at fault. They were able to not have this
> problem in the past, something they did made it come back. And I see that
> historically over the years in the Citrix support forums. They fix it,
> release a new update and break it, and then fix it again. Rinse and repeat.
>
>
> ------------------------------
> *From:* thin-bounce@xxxxxxxxxxxxx [mailto: thin-bounce@xxxxxxxxxxxxx] *On
> Behalf Of *Jeff Pitsch
> *Sent:* Tuesday, August 08, 2006 10:30 AM
> *To:* thin@xxxxxxxxxxxxx
> *Subject:* [THIN] Re: Citrix Printer Manager crashing, hanging logins
> How exactly do you expect Citrix to fix crappy print drivers? Or badly
> written programs that use crappy print drivers? Seriously, kernel mode
> drivers cause the exact problems your seeing how is that Citrix's fault?
>
> Jeff Pitsch
> Microsoft MVP - Terminal Server
> Forums not enough?
> Get support from the experts at your business
> http://jeffpitschconsulting.com
>
>
>
> On 8/8/06, *Evan Mann* < emann@xxxxxxxxxxxxxxxxxxxxx> wrote:
> How exactly do I remove the old UPD's? The most I can find on Citrix
> Support site is to go into the HKLM\Citrix\UniversalPrinterDriver key and
> into the PCL5c, PS, and PCL4 subkeys and change them to point to "Citrix
> Universal Printer" instead of the old UPD aliases.
>
> I've never had a client under 9.00, since I rolled out a new farm with
> PS4 and this client, it from what I've read, 9.x clients will always use
> the new UPD. Not sure if that is accurate. All my mapped printers show
> "Citrix Universal Printer" in the printers folder (or a native driver). So
> this may not be the issue.
>
> I've allowed kernel model drivers on the servers to see if this helps.
> It's not preferred, but I have a lot of older drivers out there on my
> network print servers/clients, some of which are integrated with
> applications I cannot change.
>
> Additionally, I set the recovery on Citrix Print Manager to "restart the
> service", it was previously set to do nothing, and it looks like the Citrix
> server itself was just seeing the .EXE crashed and re-launched it. Maybe a
> full service restart with calm some of the calls for now.
>
> Might need to open a case and do logging on the servers. I wish Citrix
> would stop breaking printing after they fix it. Some pre-R01 hotfixes
> solved this same extract problem, and now in R01+post hotfixes, it's back.
>
> ------------------------------
> *From:* thin-bounce@xxxxxxxxxxxxx [mailto: thin-bounce@xxxxxxxxxxxxx] *On
> Behalf Of *Chartier, Richard
> *Sent:* Tuesday, August 08, 2006 10:11 AM
>
> *To:* thin@xxxxxxxxxxxxx
> *Subject:* [THIN] Re: Citrix Printer Manager crashing, hanging logins
>
>
> Start with a few servers and remove the UPD ver II drivers, I don't
> know your environment so the only things I can suggest is what we did to
> correct the problem. We had a case open with Citrix and have debug traces
> which prove it was in our case the color laserjet driver.
>
> At one point in time we had UPDII, and UPDIII drivers installed and all
> worked fine until we started upgrading ICA clients, this is when the cpsvc
> service on servers would randomly hang. The cpsvc service hanging is what
> actually causes the client to hang at running logon scripts.
> To resolve the issue we began by disabling logons on a few servers at a
> time (we have about 100 blade servers) and removing the 3 UPD ver II drivers
> and leaving the new UPD ver. III
>
> ------------------------------
> *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
> Behalf Of *Evan Mann
> *Sent:* Tuesday, August 08, 2006 9:05 AM
> *To:* thin@xxxxxxxxxxxxx
> *Subject:* [THIN] RE: [THIN] Re: Citrix Printer Manager crashing,
> hanging logins
>
> Can you give me a little more detail on this process, or a link to info
> on how to do this?
>
>
> ------------------------------
> *From:* thin-bounce@xxxxxxxxxxxxx [mailto: thin-bounce@xxxxxxxxxxxxx] *On
> Behalf Of *Chartier, Richard
> *Sent:* Tuesday, August 08, 2006 9:03 AM
> *To:* thin@xxxxxxxxxxxxx
> *Subject:* [THIN] Re: Citrix Printer Manager crashing, hanging logins
> We had the same issue and a corrupt upd ver2 driver was the issue. We
> ended up removing all print drivers except the new upd ver3 and all tested
> fine.
> I hope this helps.
>
> ------------------------------
> *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
> Behalf Of *Evan Mann
> *Sent:* Tuesday, August 08, 2006 8:52 AM
> *To:* thin@xxxxxxxxxxxxx
> *Subject:* [THIN] Citrix Printer Manager crashing, hanging logins
>
> I know someone posted on this recently, but I can't remember the
> context of the posts to find it in the archives.
>
> I updated PS4 to R01 and a bunch of post R01 hotfixes, including 069.
> Things were great (for the most part). My dell printers stopped working
> using the Dell drivers, so I changed them to UPD and things were good. I
> had problems with some HP PCL6 drivers, so I changed those to UPD and things
> were good.
>
> I'm also seeing a TON of eventlog errors aobut kernel mode blocking
> prevent drivers from being used. I do not recall this prior to
> R01+hotfixes.
>
> Yesterday, the Citrix Print Manager on all 6 of my servers started
> crashing, A LOT. It restarts, but not properly. Users get stuck at
> "applying logon scripts". I have to kill it and restart it manually to
> resolve the problem.
>
> The event log is useless, and I'm not sure how to fix it. I have clients
> on 9.100, 9.150, and 9.200. I'm wondering if the 9.200 users might be
> causing it since there have been spotty reports with it. Since it didn't
> happen from day 1, the only thing I can assume is flipping more printers to
> the UPD is causing it.
>
> Any suggestions on how to diagnose this and get it solved ASAP? It's
> generating dozens of a calls a day to the help desk.
>
>
Jim Kenzig <web%20at%20kenzig.com>
Microsoft MVP - Terminal
Services<https://mvp.support.microsoft.com/profile=23AEC72D-4582-47DE-8516-85D400AD929A>
Provision Networks VIP <http://www.provisionnetworks.com/vipprogram.aspx>
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