The print services have been inherently buggy for quite some time since
Citrix introduced their own little print service (cpsv.exe) to the mix on
top of the Windows Spooler services. Rick Mack found the Color Laserjet
4650 wreaked havoc on this driver. There are SEVERAL hotfixes that contain
the cpsv.exe service. I suggest you check your versions of it and make
sure you have the most recent. Further set up a scheduled .cmd batch job
that contains the following:
Call it preset.cmd or something like that.
net stop CpSvc
net stop spooler
echo y | del c:\windows\system32\spool\printers\*.*
c:\timeout.exe 5
net start CpSvc
net start spooler
(you can pick up the timeout utility from http://autothin.com/timeout.zip)
Then add this script to run if the Spooler service fails. It should solve
your problem. I have this going every 2 hours scheduled on all my servers
and never had a printing problem. The occasional blip where a print job
just happens to be running at the same 5 seconds this is running and gets
lost far outweighs no one being able to print.
Jim Kenzig
*Chris Grecsek <cgrecsek@>* wrote:
No – memory and cpu optimization are both off. We won't get into the
problems we saw with those two lovely tools. J
------------------------------
*From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
Behalf Of *M
*Sent:* Tuesday, August 08, 2006 3:28 PM
*To:* thin@xxxxxxxxxxxxx
*Subject:* [THIN] Re: Citrix Printer Manager crashing, hanging logins
Just as a matter of interest, are you using the Citrix memory Optimizer
at all ?
----- Original Message -----
*From:* Chris Grecsek <cgrecsek@xxxxxxxxxxxxx>
*To:* thin@xxxxxxxxxxxxx
*Sent:* Tuesday, August 08, 2006 10:45 PM
*Subject:* [THIN] Re: Citrix Printer Manager crashing, hanging logins
We've been cursed by the cpsvc.exe hang again as well…our theory had been
to not patch unless having a specific problem (because of Citrix's pretty
awful history, that others are noting, with patches breaking things that
were previously working fine) but the other day we had the issue crop up out
of the blue and so we decided to install the 69 patch in the HOPES that this
would actually "fix" a problem for once. Unfortunately this morning we got
the same hanging at login scripts/cpsvc.exe problem on the patched server.
So, once again – the patch didn't fix anything. We rebooted pre-patch and
checked event logs and had no installations problems with the patch.
We're only using UPD and so there's no poorly written print driver to
blame – this is pretty much all on Citrix.
We've already implemented two different methods/programs for capturing
crash dumps (that Citrix recommended) but they are failing to capture
anything. In the past, the other work around we've had for this was to make
the cpsvc.exe restart if it stopped (not optimal as it still impacted
users) and that had been working fine up until yesterday – today, no such
luck…and so the issue has been raised back up the flagpole and we're
following up with Citrix again…
Will keep you posted if we find anything new and startling – but don't
hold your breath! :p
------------------------------
*From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
Behalf Of *Evan Mann
*Sent:* Tuesday, August 08, 2006 7:35 AM
*To:* thin@xxxxxxxxxxxxx
*Subject:* [THIN] RE: [THIN] Re: Citrix Printer Manager crashing, hanging
logins
Considering that a Citrix released update brought back a previous printing
issue, I do find them at fault. They were able to not have this problem in
the past, something they did made it come back. And I see that historically
over the years in the Citrix support forums. They fix it, release a new
update and break it, and then fix it again. Rinse and repeat.
------------------------------
*From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
Behalf Of *Jeff Pitsch
*Sent:* Tuesday, August 08, 2006 10:30 AM
*To:* thin@xxxxxxxxxxxxx
*Subject:* [THIN] Re: Citrix Printer Manager crashing, hanging logins
How exactly do you expect Citrix to fix crappy print drivers? Or badly
written programs that use crappy print drivers? Seriously, kernel mode
drivers cause the exact problems your seeing how is that Citrix's fault?
Jeff Pitsch
Microsoft MVP - Terminal Server
Forums not enough?
Get support from the experts at your business
http://jeffpitschconsulting.com
On 8/8/06, *Evan Mann* <emann@xxxxxxxxxxxxxxxxxxxxx> wrote:
How exactly do I remove the old UPD's? The most I can find on Citrix
Support site is to go into the HKLM\Citrix\UniversalPrinterDriver key and
into the PCL5c, PS, and PCL4 subkeys and change them to point to "Citrix
Universal Printer" instead of the old UPD aliases.
I've never had a client under 9.00, since I rolled out a new farm with PS4
and this client, it from what I've read, 9.x clients will always use the
new UPD. Not sure if that is accurate. All my mapped printers show "Citrix
Universal Printer" in the printers folder (or a native driver). So this may
not be the issue.
I've allowed kernel model drivers on the servers to see if this helps.
It's not preferred, but I have a lot of older drivers out there on my
network print servers/clients, some of which are integrated with
applications I cannot change.
Additionally, I set the recovery on Citrix Print Manager to "restart the
service", it was previously set to do nothing, and it looks like the Citrix
server itself was just seeing the .EXE crashed and re-launched it. Maybe a
full service restart with calm some of the calls for now.
Might need to open a case and do logging on the servers. I wish Citrix
would stop breaking printing after they fix it. Some pre-R01 hotfixes
solved this same extract problem, and now in R01+post hotfixes, it's back.
------------------------------
*From:* thin-bounce@xxxxxxxxxxxxx [mailto: thin-bounce@xxxxxxxxxxxxx] *On
Behalf Of *Chartier, Richard
*Sent:* Tuesday, August 08, 2006 10:11 AM
*To:* thin@xxxxxxxxxxxxx
*Subject:* [THIN] Re: Citrix Printer Manager crashing, hanging logins
Start with a few servers and remove the UPD ver II drivers, I don't know
your environment so the only things I can suggest is what we did to correct
the problem. We had a case open with Citrix and have debug traces which
prove it was in our case the color laserjet driver.
At one point in time we had UPDII, and UPDIII drivers installed and all
worked fine until we started upgrading ICA clients, this is when the cpsvc
service on servers would randomly hang. The cpsvc service hanging is what
actually causes the client to hang at running logon scripts.
To resolve the issue we began by disabling logons on a few servers at a
time (we have about 100 blade servers) and removing the 3 UPD ver II drivers
and leaving the new UPD ver. III
------------------------------
*From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
Behalf Of *Evan Mann
*Sent:* Tuesday, August 08, 2006 9:05 AM
*To:* thin@xxxxxxxxxxxxx
*Subject:* [THIN] RE: [THIN] Re: Citrix Printer Manager crashing, hanging
logins
Can you give me a little more detail on this process, or a link to info on
how to do this?
------------------------------
*From:* thin-bounce@xxxxxxxxxxxxx [mailto: thin-bounce@xxxxxxxxxxxxx] *On
Behalf Of *Chartier, Richard
*Sent:* Tuesday, August 08, 2006 9:03 AM
*To:* thin@xxxxxxxxxxxxx
*Subject:* [THIN] Re: Citrix Printer Manager crashing, hanging logins
We had the same issue and a corrupt upd ver2 driver was the issue. We
ended up removing all print drivers except the new upd ver3 and all tested
fine.
I hope this helps.
------------------------------
*From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
Behalf Of *Evan Mann
*Sent:* Tuesday, August 08, 2006 8:52 AM
*To:* thin@xxxxxxxxxxxxx
*Subject:* [THIN] Citrix Printer Manager crashing, hanging logins
I know someone posted on this recently, but I can't remember the context
of the posts to find it in the archives.
I updated PS4 to R01 and a bunch of post R01 hotfixes, including 069.
Things were great (for the most part). My dell printers stopped working
using the Dell drivers, so I changed them to UPD and things were good. I
had problems with some HP PCL6 drivers, so I changed those to UPD and things
were good.
I'm also seeing a TON of eventlog errors aobut kernel mode blocking
prevent drivers from being used. I do not recall this prior to
R01+hotfixes.
Yesterday, the Citrix Print Manager on all 6 of my servers started
crashing, A LOT. It restarts, but not properly. Users get stuck at
"applying logon scripts". I have to kill it and restart it manually to
resolve the problem.
The event log is useless, and I'm not sure how to fix it. I have clients
on 9.100, 9.150, and 9.200. I'm wondering if the 9.200 users might be
causing it since there have been spotty reports with it. Since it didn't
happen from day 1, the only thing I can assume is flipping more printers to
the UPD is causing it.
Any suggestions on how to diagnose this and get it solved ASAP? It's
generating dozens of a calls a day to the help desk.
------------------------------
*
CONFIDENTIALITY NOTICE: This email communication and any
attachments may contain confidential and privileged information for
the use of the designated recipients named above. If you are not
the intended recipient, you are hereby notified that you have
received this communication in error and that any review,
disclosure, dissemination, distribution or copying of it or its
contents is prohibited. If you have received this communication in
error, please reply to the sender immediately or by telephone at
(413) 794-0000 and destroy all copies of this communication and any
attachments. For further information regarding Baystate Health's
privacy policy, please visit our Internet web site at
http://www.baystatehealth.com *
------------------------------
*
CONFIDENTIALITY NOTICE: This email communication and any
attachments may contain confidential and privileged information for
the use of the designated recipients named above. If you are not
the intended recipient, you are hereby notified that you have
received this communication in error and that any review,
disclosure, dissemination, distribution or copying of it or its
contents is prohibited. If you have received this communication in
error, please reply to the sender immediately or by telephone at
(413) 794-0000 and destroy all copies of this communication and any
attachments. For further information regarding Baystate Health's
privacy policy, please visit our Internet web site at
http://www.baystatehealth.com.*
Jim Kenzig <web%20at%20kenzig.com>
Microsoft MVP - Terminal
Services<https://mvp.support.microsoft.com/profile=23AEC72D-4582-47DE-8516-85D400AD929A>
Provision Networks VIP <http://www.provisionnetworks.com/vipprogram.aspx>
CEO The Kenzig Group
http://www.kenzig.com
Blog: http://www.techblink.com
Terminal Services Downloads: http://www.thinhelp.com
Windows Vista: http://www.VistaPop.com <http://www.vistapop.com/>
Virtualization: http://www.virtualize-it.com
Games: http://www.stressedpuppy.com
<https://mvp.support.microsoft.com/profile=23AEC72D-4582-47DE-8516-85D400AD929A>
