[THIN] Re: Citrix Printer Manager crashing, hanging logins
- From: "Rick Mack" <Rick.Mack@xxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Thu, 10 Aug 2006 06:48:21 +1000
Hi Evan,
Unfortunately no. It's failed in a couple of other cases.
Cpatch error handling and busy file replacement hasn't been up to the task of a
mission-critical job.
It needs to be.
regards,
Rick
Ulrich Mack
Volante Systems
________________________________
From: thin-bounce@xxxxxxxxxxxxx on behalf of Evan Mann
Sent: Wed 9/08/2006 23:00
To: thin@xxxxxxxxxxxxx
Subject: [THIN] RE: [THIN] Re: Citrix Printer Manager crashing, hanging logins
Does this cpatch problem only occur with cpsvc.exe/related patches?
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of
Rick Mack
Sent: Tuesday, August 08, 2006 9:11 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing, hanging logins
Hi,
Just repeating what I've found about the cpsvc.
If the cpsvc service is hung when you try apply a cpsvc hotfix, the hotfix
process (cpatch) will fail to update cpsvc.exe and/or components. The hotfix
will still be registered as installed and you will only have an informational
message in the event log rather than an error.
I have had a number of customers that had citrix print manager problems where
the hotfixes had not updated cpsvc.exe and therefor hadn't fixed their printing
problems.
Citrix have assured that this will be fixed, but right now the only way to
guarantee that the hotfixes will apply is to reboot before the hotfix, or if
you're really paranoid, run the following script to install your hotfixes. It
basically stops all relevant Citrix services before trying to patch them.
Note that the hotfix content will vary, this is only an example:
net stop "Citrix WMI Service"
net stop "Citrix SMA Service"
net stop "Citrix XML Service"
net stop "Citrix XTE Server"
net stop "Citrix Print Manager Service"
net stop "MetaFrame COM Server"
net stop imaservice
:: disable server-client redirection
::regedit -s sfta.reg
Msiexec /update PSE400W2K3R01.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3002.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2k3011.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2k3013.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3023.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3027.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2k3031.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2k3036.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3042.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3044.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2k3047.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3049.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3050.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3054.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3055.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3056.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3059.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3060.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3062.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3064.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3067.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3069.msp /passive /forcerestart
regards,
Rick
Ulrich Mack
Volante Systems
________________________________
From: thin-bounce@xxxxxxxxxxxxx on behalf of Jeff Pitsch
Sent: Wed 9/08/2006 10:56
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing, hanging logins
My 2 cents for what's it worth, I have several clients running UPD3 that do not
have any problems with it. The only clients that I have that do have problems
are ones that are running old versions of languages like Foxpro and
Powerbuilder. I've had very good success implementing the UPD. Of course,
this was after HRP1.
Of course, if you've had other print drivers on the servers, simply deleting
them from printers and faxes, server propertis does not always remove the print
drivers cleanly and I've had to have clients rebuild their servers to guarantee
that drivers were not interferring and that has worked quite successfully.
Jeff Pitsch
Microsoft MVP - Terminal Server
Forums not enough?
Get support from the experts at your business
http://jeffpitschconsulting.com <http://jeffpitschconsulting.com/>
On 8/8/06, Jim Kenzig http://ThinHelp.com <jkenzig@xxxxxxxxx> wrote:
The print services have been inherently buggy for quite some time since
Citrix introduced their own little print service (cpsv.exe) to the mix on top
of the Windows Spooler services. Rick Mack found the Color Laserjet 4650
wreaked havoc on this driver. There are SEVERAL hotfixes that contain the
cpsv.exe service. I suggest you check your versions of it and make sure you
have the most recent. Further set up a scheduled .cmd batch job that contains
the following:
Call it preset.cmd or something like that.
net stop CpSvc
net stop spooler
echo y | del c:\windows\system32\spool\printers\*.*
c:\timeout.exe 5
net start CpSvc
net start spooler
(you can pick up the timeout utility from
http://autothin.com/timeout.zip )
Then add this script to run if the Spooler service fails. It should
solve your problem. I have this going every 2 hours scheduled on all my
servers and never had a printing problem. The occasional blip where a print
job just happens to be running at the same 5 seconds this is running and gets
lost far outweighs no one being able to print.
Jim Kenzig
Chris Grecsek <cgrecsek@> wrote:
No - memory and cpu optimization are both off. We won't get
into the problems we saw with those two lovely tools. :-)
________________________________
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of M
Sent: Tuesday, August 08, 2006 3:28 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing, hanging
logins
Just as a matter of interest, are you using the Citrix memory
Optimizer at all ?
----- Original Message -----
From: Chris Grecsek <mailto:cgrecsek@xxxxxxxxxxxxx>
To: thin@xxxxxxxxxxxxx
Sent: Tuesday, August 08, 2006 10:45 PM
Subject: [THIN] Re: Citrix Printer Manager crashing,
hanging logins
We've been cursed by the cpsvc.exe hang again as
well...our theory had been to not patch unless having a specific problem
(because of Citrix's pretty awful history, that others are noting, with patches
breaking things that were previously working fine) but the other day we had the
issue crop up out of the blue and so we decided to install the 69 patch in the
HOPES that this would actually "fix" a problem for once. Unfortunately this
morning we got the same hanging at login scripts/cpsvc.exe problem on the
patched server. So, once again - the patch didn't fix anything. We rebooted
pre-patch and checked event logs and had no installations problems with the
patch.
We're only using UPD and so there's no poorly written
print driver to blame - this is pretty much all on Citrix.
We've already implemented two different
methods/programs for capturing crash dumps (that Citrix recommended) but they
are failing to capture anything. In the past, the other work around we've had
for this was to make the cpsvc.exe restart if it stopped (not optimal as it
still impacted users) and that had been working fine up until yesterday -
today, no such luck...and so the issue has been raised back up the flagpole and
we're following up with Citrix again...
Will keep you posted if we find anything new and
startling - but don't hold your breath! :p
________________________________
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Evan Mann
Sent: Tuesday, August 08, 2006 7:35 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] RE: [THIN] Re: Citrix Printer Manager
crashing, hanging logins
Considering that a Citrix released update brought back
a previous printing issue, I do find them at fault. They were able to not have
this problem in the past, something they did made it come back. And I see that
historically over the years in the Citrix support forums. They fix it, release
a new update and break it, and then fix it again. Rinse and repeat.
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:
thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx> ] On Behalf Of
Jeff Pitsch
Sent: Tuesday, August 08, 2006 10:30 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing,
hanging logins
How exactly do you expect Citrix to fix crappy print
drivers? Or badly written programs that use crappy print drivers? Seriously,
kernel mode drivers cause the exact problems your seeing how is that Citrix's
fault?
Jeff Pitsch
Microsoft MVP - Terminal Server
Forums not enough?
Get support from the experts at your business
http://jeffpitschconsulting.com
<http://jeffpitschconsulting.com/>
On 8/8/06, Evan Mann < emann@xxxxxxxxxxxxxxxxxxxxx
<mailto:emann@xxxxxxxxxxxxxxxxxxxxx> > wrote:
How exactly do I remove the old UPD's? The most I can
find on Citrix Support site is to go into the
HKLM\Citrix\UniversalPrinterDriver key and into the PCL5c, PS, and PCL4 subkeys
and change them to point to "Citrix Universal Printer" instead of the old UPD
aliases.
I've never had a client under 9.00, since I rolled out
a new farm with PS4 and this client, it from what I've read, 9.x clients will
always use the new UPD. Not sure if that is accurate. All my mapped printers
show "Citrix Universal Printer" in the printers folder (or a native driver).
So this may not be the issue.
I've allowed kernel model drivers on the servers to see
if this helps. It's not preferred, but I have a lot of older drivers out there
on my network print servers/clients, some of which are integrated with
applications I cannot change.
Additionally, I set the recovery on Citrix Print
Manager to "restart the service", it was previously set to do nothing, and it
looks like the Citrix server itself was just seeing the .EXE crashed and
re-launched it. Maybe a full service restart with calm some of the calls for
now.
Might need to open a case and do logging on the
servers. I wish Citrix would stop breaking printing after they fix it. Some
pre-R01 hotfixes solved this same extract problem, and now in R01+post
hotfixes, it's back.
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:
thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx> ] On Behalf Of
Chartier, Richard
Sent: Tuesday, August 08, 2006 10:11 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing,
hanging logins
Start with a few servers and remove the UPD ver II
drivers, I don't know your environment so the only things I can suggest is what
we did to correct the problem. We had a case open with Citrix and have debug
traces which prove it was in our case the color laserjet driver.
At one point in time we had UPDII, and UPDIII drivers
installed and all worked fine until we started upgrading ICA clients, this is
when the cpsvc service on servers would randomly hang. The cpsvc service
hanging is what actually causes the client to hang at running logon scripts.
To resolve the issue we began by disabling logons on a
few servers at a time (we have about 100 blade servers) and removing the 3 UPD
ver II drivers and leaving the new UPD ver. III
________________________________
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Evan Mann
Sent: Tuesday, August 08, 2006 9:05 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] RE: [THIN] Re: Citrix Printer Manager
crashing, hanging logins
Can you give me a little more detail on this process,
or a link to info on how to do this?
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:
thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx> ] On Behalf Of
Chartier, Richard
Sent: Tuesday, August 08, 2006 9:03 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing,
hanging logins
We had the same issue and a corrupt upd ver2 driver was
the issue. We ended up removing all print drivers except the new upd ver3 and
all tested fine.
I hope this helps.
________________________________
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Evan Mann
Sent: Tuesday, August 08, 2006 8:52 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Citrix Printer Manager crashing,
hanging logins
I know someone posted on this recently, but I can't
remember the context of the posts to find it in the archives.
I updated PS4 to R01 and a bunch of post R01 hotfixes,
including 069. Things were great (for the most part). My dell printers
stopped working using the Dell drivers, so I changed them to UPD and things
were good. I had problems with some HP PCL6 drivers, so I changed those to UPD
and things were good.
I'm also seeing a TON of eventlog errors aobut kernel
mode blocking prevent drivers from being used. I do not recall this prior to
R01+hotfixes.
Yesterday, the Citrix Print Manager on all 6 of my
servers started crashing, A LOT. It restarts, but not properly. Users get
stuck at "applying logon scripts". I have to kill it and restart it manually
to resolve the problem.
The event log is useless, and I'm not sure how to fix
it. I have clients on 9.100, 9.150, and 9.200. I'm wondering if the 9.200
users might be causing it since there have been spotty reports with it. Since
it didn't happen from day 1, the only thing I can assume is flipping more
printers to the UPD is causing it.
Any suggestions on how to diagnose this and get it
solved ASAP? It's generating dozens of a calls a day to the help desk.
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