[TechAssist] Re: Estimate charges - was 19" portables
- From: "Tel-Tek" <teltek3@xxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Sun, 2 May 2004 11:02:16 -0400
That's the best way Ken...make sure the customer has some Investment in it.
Otherwise it just a Free place to drop off some Bulky junk.
If the customer has $50 invested before you start wasting your time, it's
more likely to get picked up, either way.
-Ed-
Tel-Tek Electronics
Ontario-Canada
teltek3@xxxxxxxxxxxx
----- Original Message -----
From: "Kenneth M Smith" <gulftech@xxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Sunday, May 02, 2004 10:50 AM
Subject: [TechAssist] Re: Estimate charges - was 19" portables
> Dave,
>
> This is so true. I charge a $20 evaluation fee on everything except
> PTV's, where I charge $50. My wife begged me for several years to do
> that. Have to admit, best thing I ever did. For example, if the rf
> connector is pulled out of a 19" TV, and the charge would be, say $60
> total, they may not fix it. However, if they already have $20 in it, $40
> seems so much more reasonable.
>
> Cuts down on the junk, and increases approved "estimates."
>
> I also charge an additional $25 for any set I feel would be likely to be
> abandoned, like an old console. That fee IS refunded if the repair is
> not done and they pick up the set.
>
>
> Ken Smith
> Gulf Technical Services
> 3034 Gulf Breeze Parkway
> Gulf Breeze, FL 32563
> 850-934-8324 (voice) 850-932-0819 (fax)
>
>
>
> On Mon, 19 Apr 2004 16:50:19 -0400 "Dave Huston"
> <HustonTV@xxxxxxxxxxxxxx> writes:
> > I started collecting estimate fees up front about 3 yrs ago. Fees
> > vary from
> > a low of $15 for a VCR to a high of $40 for a Projo. It's probably
> > the
> > smartest thing I've done in some time. It put a stop to people
> > disposing of
> > their junk at my expense. I remember days spent doing practically
> > nothing
> > but making out free estimates and tearing down sets for disposal. I
> > explain
> > the fee when the customer calls prior to bringing their unit in.
> > Also they
> > are given a receipt for the fee explaining it will be applied toward
> > the
> > final bill if approved.
> > I have found customers to be more likely to approve a repair if they
> > have
> > something invested already. After talking to another local shop
> > owner, he
> > has started the same practice with much success.
> >
> > Dave Huston
> > Huston TV & Electronics
> > 2846 Marion-Cardington Rd.E.
> > Marion,Oh 43302-8919
> > Phone/Fax: 740-389-5726
> > email: HustonTV@xxxxxxxxxxxxxx
> > ----- Original Message -----
> > From: "walter wood" <wwood_38478@xxxxxxxxx>
> > To: <techassist@xxxxxxxxxxxxx>
> > Sent: Monday, April 19, 2004 4:24 PM
> > Subject: [TechAssist] Re: Estimate charges - was 19" portables
> >
> >
> > We have two different invoices.
> > One is an "Evaluation Receipt".
> > It has the usual places for customer info and
> > product info.
> > It has lines for "Bench/Check Out Fee",
> > And "Pickup and Delivery Fee".
> > We collect that up front too.
> > There is a paragraph on the bottom stating that the
> > fee is applied to the final bill but that it is NOT
> > refundable.
> > Three copies.
> > One to the office with the money/check/credit card.
> > Customer gets receipt, and the third copy stays
> > with the set.
> > We DO charge tax.
> > The fee(not including tax) is deducted from the
> > PRE-tax total to determine the correct tax to put
> > on the repair invoice.
> > If we didn't have to charge tax on labor, I'd try
> > to deduct the advance from the parts, but here
> > everything is taxed the same.
> > HTH
> > Walter
> >
> > --- Joel Jacobs <jj@xxxxxxxxxxxxxxxx> wrote:
> > > Ok, you guys that charge for estimates - how do
> > > you handle the logistics?
> > > Do you give them an invoice? Do they pay sales
> > > tax on it? I've been trying
> > > to figure out a good way to charge for an
> > > estimate. Maybe give them a
> > > 'coupon' worth $25 off the repair of that
> > > specific item when you take their
> > > money so you only give them one invoice when they
> > > pick it up..
> > > Joel Jacobs
> > > Ohio Consumer Electronics
> > > Pickerington, Ohio
> > >
> > > ----- Original Message -----
> > > From: "Phil Bader" <tjanphyl@xxxxxxxxxxxxxxx>
> > > To: <techassist@xxxxxxxxxxxxx>
> > > Sent: Monday, April 19, 2004 2:14 PM
> > > Subject: [TechAssist] Re: 19 inch portables
> > >
> > >
> > > > I still get 13" TVCRs, 13 and 19-20 " TVs. I
> > > manage to get 60-100.00
> > > range.
> > > > if you guys stuck to your guns and collected a
> > > diagnisis fee up front,
> > > > you would nail most all those repairs with few
> > > turn downs.
> > > > A 13-20" TV in the door: $25.00 up front
> > > diagnostic fee (applied to
> > > > their OKd repair).
> > > > A 25-32" set: $39.00 fee up front.
> > > > A 13-27" TVCR combi: $39.00 fee.
> > > > VCR $25.00 fee.
> > > > Typical VCR repair: (maintanence,timing,etc)
> > > $49.00 - 25.00 dep. Bal
> > > > due: 24.00. That customer will go 24.00 tp not
> > > lose the VCR and 25.00.
> > > > They "see" the bal due, folks. Not deceptive,
> > > just covering our expenses.
> > > > A 27" TV typical bill: 79.00 labor+ 49.00
> > > parts= 128.00 +(6.5% tax)
> > > > 8.32= $136.32 total. Less 39.00 deposit:
> > > 97.32 due.
> > > > The customer cannot buy a NICE DEPENDABLE WELL
> > > BUILT 27" TV for less
> > > > than a hundred bucks.
> > > > I've added up all my month's small 25.00 fees
> > > on the "turn downs" and
> > > > they easily paid ,say, my phone bill, or
> > > electric,etc in a month.
> > > > I hear a lot of sad stories out there about
> > > cheapo sets driving down the
> > > > business. Be an honest salesman! Explain
> > > truthfully what you know as
> > > > gospel: Theat customers older set that had a
> > > good picture before it went
> > > > down, and only one failure in the ten years is
> > > worth TRYING to save, if
> > > > possible. The result is a sturdy piece of
> > > equipement that will survive
> > > > until he decides to get an HDTV AFTER the
> > > prices drop to more reasonable
> > > > amount.
> > > > Just EXPLAIN for five minutes and they usually
> > > will see the lifgt.
> > > > There's always the guy who thinks c**p is just
> > > as good as quality
> > > > items,just less money, no matter what, but
> > > that's not a general view. I
> > > > say, "there's a 5.00 plastic Walmart hand bag,
> > > and there's a leather
> > > > 75.00 hand bag. Both bags that hold the same
> > > stuff, but that's where the
> > > > similarity ends... Paint a word picture!
> > > > Oh, God, there I go again. Sorry, guys.
> > > > My 2 cents...
> > > > BTW I seem to stay swamped with 10-15 yr old
> > > sets, many are 20-25". AND
> > > > FEW RETURNS!. (I'm thorough in shop)
> > > > Not rich by any means... But busy, and have a
> > > few $$$.
> > > > Phil Bader
> > > >
> > > > becyn wrote:
> > > >
> > > > >yep, thats about it. At least you can save the
> > > money that you might spend
> > > on
> > > > >a gym. ;-)
> > > > >
> > > > >Jim McVey
> > > > >McVey Alltronix
> > > > >327 Broadway
> > > > >Newburgh Ny 12550
> > > > >ph: 845 561 8383
> > > > >fx: 845 561 9017
> > > > >Consumer electronics &
> > > > >computer service.
> > > > >Factory authorized for
> > > > >over twenty brands.
> > > > >----- Original Message -----
> > > > >From: "Jay" <techassist@xxxxxxxxxxxxxxx>
> > > > >To: <techassist@xxxxxxxxxxxxx>
> > > > >Sent: Monday, April 19, 2004 12:46 PM
> > > > >Subject: [TechAssist] 19 inch portables
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >>Hello,
> > > > >> Just wondering if this applies to most. I
> > > used to get a lot of 19 inch
> > > > >>televisions in for repair monthly. Now I
> > > rarely get one a month. Still
> > > > >>get 25 inch and up but anything smaller seems
> > > to be a thing of the past
> > > > >>in this area. I guess I will have to lift
> > > weights and get in shape for
> > > > >>the bigger units and stay where the money is
> > > for now.
> > > > >>Jay-Jay's TV
> > > > >>Clarksburg, WV
> > > > >>
> > >
> > >
> > >
> > >
> >
> -------------------------------------------------------------------------
> ---
> > -
> > > Lost Password:
> > > http://www.tech-assist.org and select "Login
> > > Problems?".
> > > Email Archives:
> > > //www.freelists.org/archives/techassist/
> >
> >
> > =====
> > Walter Wood
> > Future Tech Home Center
> > 2786 Hwy. 43 N.
> > Lawrenceburg Tn. 38464
> > 931-829-3337
> > Fax 931-829-4044
> > mailto:wwood_38478@xxxxxxxxx
> >
> >
> >
> >
> > __________________________________
> > Do you Yahoo!?
> > Yahoo! Photos: High-quality 4x6 digital prints for 25¢
> > http://photos.yahoo.com/ph/print_splash
> >
> >
> -------------------------------------------------------------------------
> ---
> > -
> > Lost Password:
> > http://www.tech-assist.org and select "Login Problems?".
> > Email Archives:
> > //www.freelists.org/archives/techassist/
> >
> >
> >
> >
> >
> >
> -------------------------------------------------------------------------
> ----
> > Lost Password:
> > http://www.tech-assist.org and select "Login Problems?".
> > Email Archives:
> > //www.freelists.org/archives/techassist/
> >
> >
>
> ________________________________________________________________
> The best thing to hit the Internet in years - Juno SpeedBand!
> Surf the Web up to FIVE TIMES FASTER!
> Only $14.95/ month - visit www.juno.com to sign up today!
>
> --------------------------------------------------------------------------
---
> Lost Password:
> http://www.tech-assist.org and select "Login Problems?".
> Email Archives:
> //www.freelists.org/archives/techassist/
>
-----------------------------------------------------------------------------
Lost Password:
http://www.tech-assist.org and select "Login Problems?".
Email Archives:
//www.freelists.org/archives/techassist/
Other related posts:
