[TechAssist] Re: Estimate charges - was 19" portables
- From: "J Silverman" <greentron@xxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Mon, 19 Apr 2004 17:04:22 -0400
I have heard of places charging a none-refundable diagnostic fee plus a
refundable disposal fee.
Jerry Silverman
Greentron Inc
4 Newland Ave
Greenville SC 29609
864 232 3889
Fax 271 2080
mailto:greentron@xxxxxxx
----- Original Message -----
From: "John at Main TV" <maintv2004@xxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Monday, April 19, 2004 3:49 PM
Subject: [TechAssist] Re: Estimate charges - was 19" portables
> We have recently started collecting an estimate charge after many years of
> free estimates. It has worked out real well, it really suprised me. We
> charge $20 for TV and VCRs and $40 for big screens. We collect when they
> bring it in. We just write up a small receipt if they ask for one. Here
in
> Co. we must pay to dispose of TVs so if it is not repaired the est charge
> covers that. I am not sure what the other shops in town are doing. The
> customer is much more likely to repair a set if they already have
something
> invested in it. Only a couple people have objected to pay for an
estimate.
> We also tell the customer what an average repair will cost for a
particular
> size TV so they can decide for themselves if they want to leave it. If
they
> have no intention to fix it then we do not want to be stuck with disposing
> of it. It is true that 13" and 19" sets are seldom repairable unless it is
a
> combi. The combi estimate turndown rate is still 30 to 40% but if they
> abandon the unit it is good to use for parts. I would recomend that
> everyone collect a small charge when the TV comes in. John.
>
> John Mielke
> Main TV
> 636 main St.
> Longmont, Co
> phone 303 776 6955
> fax 303 776 0792
> maintv2004@xxxxxxxxxxx
> ----- Original Message -----
> From: "Joel Jacobs" <jj@xxxxxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Monday, April 19, 2004 12:48 PM
> Subject: [TechAssist] Estimate charges - was 19" portables
>
>
> > Ok, you guys that charge for estimates - how do you handle the
logistics?
> > Do you give them an invoice? Do they pay sales tax on it? I've been
> trying
> > to figure out a good way to charge for an estimate. Maybe give them a
> > 'coupon' worth $25 off the repair of that specific item when you take
> their
> > money so you only give them one invoice when they pick it up..
> > Joel Jacobs
> > Ohio Consumer Electronics
> > Pickerington, Ohio
> >
> > ----- Original Message -----
> > From: "Phil Bader" <tjanphyl@xxxxxxxxxxxxxxx>
> > To: <techassist@xxxxxxxxxxxxx>
> > Sent: Monday, April 19, 2004 2:14 PM
> > Subject: [TechAssist] Re: 19 inch portables
> >
> >
> > > I still get 13" TVCRs, 13 and 19-20 " TVs. I manage to get 60-100.00
> > range.
> > > if you guys stuck to your guns and collected a diagnisis fee up front,
> > > you would nail most all those repairs with few turn downs.
> > > A 13-20" TV in the door: $25.00 up front diagnostic fee (applied to
> > > their OKd repair).
> > > A 25-32" set: $39.00 fee up front.
> > > A 13-27" TVCR combi: $39.00 fee.
> > > VCR $25.00 fee.
> > > Typical VCR repair: (maintanence,timing,etc) $49.00 - 25.00 dep. Bal
> > > due: 24.00. That customer will go 24.00 tp not lose the VCR and 25.00.
> > > They "see" the bal due, folks. Not deceptive, just covering our
> expenses.
> > > A 27" TV typical bill: 79.00 labor+ 49.00 parts= 128.00 +(6.5% tax)
> > > 8.32= $136.32 total. Less 39.00 deposit: 97.32 due.
> > > The customer cannot buy a NICE DEPENDABLE WELL BUILT 27" TV for less
> > > than a hundred bucks.
> > > I've added up all my month's small 25.00 fees on the "turn downs" and
> > > they easily paid ,say, my phone bill, or electric,etc in a month.
> > > I hear a lot of sad stories out there about cheapo sets driving down
the
> > > business. Be an honest salesman! Explain truthfully what you know as
> > > gospel: Theat customers older set that had a good picture before it
went
> > > down, and only one failure in the ten years is worth TRYING to save,
if
> > > possible. The result is a sturdy piece of equipement that will survive
> > > until he decides to get an HDTV AFTER the prices drop to more
reasonable
> > > amount.
> > > Just EXPLAIN for five minutes and they usually will see the lifgt.
> > > There's always the guy who thinks c**p is just as good as quality
> > > items,just less money, no matter what, but that's not a general view.
I
> > > say, "there's a 5.00 plastic Walmart hand bag, and there's a leather
> > > 75.00 hand bag. Both bags that hold the same stuff, but that's where
the
> > > similarity ends... Paint a word picture!
> > > Oh, God, there I go again. Sorry, guys.
> > > My 2 cents...
> > > BTW I seem to stay swamped with 10-15 yr old sets, many are 20-25".
AND
> > > FEW RETURNS!. (I'm thorough in shop)
> > > Not rich by any means... But busy, and have a few $$$.
> > > Phil Bader
> > >
> > > becyn wrote:
> > >
> > > >yep, thats about it. At least you can save the money that you might
> spend
> > on
> > > >a gym. ;-)
> > > >
> > > >Jim McVey
> > > >McVey Alltronix
> > > >327 Broadway
> > > >Newburgh Ny 12550
> > > >ph: 845 561 8383
> > > >fx: 845 561 9017
> > > >Consumer electronics &
> > > >computer service.
> > > >Factory authorized for
> > > >over twenty brands.
> > > >----- Original Message -----
> > > >From: "Jay" <techassist@xxxxxxxxxxxxxxx>
> > > >To: <techassist@xxxxxxxxxxxxx>
> > > >Sent: Monday, April 19, 2004 12:46 PM
> > > >Subject: [TechAssist] 19 inch portables
> > > >
> > > >
> > > >
> > > >
> > > >>Hello,
> > > >> Just wondering if this applies to most. I used to get a lot of 19
> inch
> > > >>televisions in for repair monthly. Now I rarely get one a month.
Still
> > > >>get 25 inch and up but anything smaller seems to be a thing of the
> past
> > > >>in this area. I guess I will have to lift weights and get in shape
for
> > > >>the bigger units and stay where the money is for now.
> > > >>Jay-Jay's TV
> > > >>Clarksburg, WV
> > > >>
> >
> >
> >
>
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