i wouldn't trust vodafone to scratch it's bum. took nearly 3 months for them to install talks for me last year. got it back and the phone wasn't working, then they sent it for repair and couldn't fix it so gave me a new one, which then had to be sent away to have talks put on, then there was a mix up and it came back without it, so off it went again, and on and on it went. ----- Original Message ----- From: Eleanor Burke To: talks-uk@xxxxxxxxxxxxx Sent: Tuesday, March 17, 2009 10:25 PM Subject: [talks-uk] Re: Firmware Update. Do you know if I wanted my phones firmware up-to-date, if I could just get this done in the Vodafone shop. I have my contract with Vodafone or would they have to send it away to be updated/ Would you trust them to send it back to me all in tact? Eleanor ----- Original Message ----- From: Amro Bilal To: talks-uk@xxxxxxxxxxxxx Sent: Tuesday, March 17, 2009 7:13 PM Subject: [talks-uk] Re: Firmware Update. Hi Charles, After you update your firmware you will have to reinstall everything from scratch. You need to backup your phones memory before updating too as all your contacts, messages, documents and everything else on the phone will be wiped out. Updating the firmware is just like reinstalling Windows on a computer. I hear that the N82 returns your installed applications after a firmware update but I'm not sure about the N96. What ever the score is with the N96, I would most definitely backup before updating! Do you know how to backup your phone's memory? To update you'll need sighted help as your phone will have no speech during and after the update. You won't be able to install Talks before setting the time and date on your phone when you're done. You can update using Nokia PC Suite which can be downloaded from the Nokia site if you don't already have it. If you have a pair of eyes to help, updating is a fairly straightforward procedure. It's always a good idea to keep your phone's firmware up to date. HTH, Amro ----- Original Message ----- From: Charles.Nicol@xxxxxxxxxxxxxxx To: talks-uk@xxxxxxxxxxxxx Sent: Tuesday, March 17, 2009 12:20 PM Subject: [talks-uk] Firmware Update. Hi, I have a Nokia N96 with Talks 4.0. My Firmware Version on the phone is 11.0 and I am wondering how to update this to a later Firmware version? Can this be done from the phone itself, or do I need to download an application to my PC and then link to the phone? I tried downloading Nokia Firmware Updater from the www.blindsea.com site, which I was told to install to my PC in the first instance, however, when I tried to install it, I was told that the .EXE file was not a valid WIN32 application. Also, If I am updating my Firmware (my phone is not a Vodaphone one), will I have to re-install Talks 4.0, the synthesizers which go along with it (e.g. Vocaliser) or anything else? I have just installed Quick Office 6; will this need re-installing after updating the Firmware? I am currently having issues getting Daisy2Go to work on my phone with Talks 4 and wonder if, by updating the phone's Firmware, it might resolve this? Many Thanks, With Kind Regards, Charles Nicol Business Change : Technology ( 0141 223 3286 È 6 0141 223 3976 : Charles.Nicol@xxxxxxxxxxxxxxx =============================================================== We will NEVER contact customers via email asking to supply any personal information, telephone or internet banking login details. This e-mail is issued by a NAGE Group company. The contents of this e-mail are confidential and will have no contractual effect unless it is otherwise agreed between a specific NAGE Group company and the recipient. 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