[tabi] Re: Comcast

  • From: "Barbara Lineberry" <bkblpp@xxxxxxxxxxxx>
  • To: <tabi@xxxxxxxxxxxxx>
  • Date: Mon, 27 Sep 2010 18:13:46 -0400

To Lynn and Chip and all the others:

I have threatened Comcast with cancelling everything.  At first they wanted me 
to wait all day with no appointment time for someone to come.  Then they gave 
me an appointment but it was for a week later.  So I waited.  The last time I 
was so upset that I started crying.  Both dealing with that horrid computer at 
the beginning and then getting nowhere with the "account executives".  I was 
finally given HBO free for 3 months to make up for the problems and I didn't 
ask for it.  But I would like more than just the basic channels. It's just that 
you get all this garbage too.  You have no choice.  I don't have TiVo and can't 
use my VCR and DVD players because they are in a place where I easily fall if I 
try to access them.  I learned to do for a week without Comcast and read more 
and think I just need to retrain myself.  Thanks for the moral support I get on 

  ----- Original Message ----- 
  From: Lynn Evans 
  To: tabi@xxxxxxxxxxxxx 
  Sent: Monday, September 27, 2010 4:38 PM
  Subject: [tabi] Re: Comcast

  I have a horrid story also. Both my TV and Internet was down for a wk when it 
could have been fist the first night. My appointment was from 1 to 4 PM they 
came at 9 pm. 
    ----- Original Message ----- 
    From: Barbara Lineberry 
    To: tabi@xxxxxxxxxxxxx 
    Sent: Monday, September 27, 2010 2:15 PM
    Subject: [tabi] Re: Comcast

    I have horror stories to tell about Comcast.  I have digital starter and 
have had it for several years.  I am so sick of hearing about HD like it is the 
"second coming".  I pay Comcast a little less than $70 a month and have been 
without the "on demand" movies and several of the regular channnels for over 
two weeks and am told by the rare person I get to talk with that these are 
actually free.  A man has come inside to replace a cable box that apparently 
got "fried" during a thunderstorm and someone was supposed to do "maintenance 
work" outside.  But there are still things wrong.  Someone else is supposed to 
come in a couple of days to check the number on the new box which apparently is 
the cause of some of my ongoing problems.  The computer at Comcast makes me 
scream at it and then the "account executives" apologize and I get mad at that 
too.  Comcast is taking great advantage of us.  For those who don't know, I am 

      ----- Original Message ----- 
      From: Chip Orange 
      To: tabi@xxxxxxxxxxxxx 
      Sent: Monday, September 27, 2010 1:34 PM
      Subject: [tabi] Re: Comcast

      Hi Darla,


      You don't need to do anything except get a new box.


      FYI, for some strange reason the new box will only give you the digital 
version of the same channels you had under premium basic cable; that is, those 
under 100.


      However, at no charge, you can call Comcast and get switched over to 
"digital starter", which adds a lot of extra channels above 100.  It costs no 
more than premium basic cable, and it made sense back when premium basic was 
preferred by those who didn't want a cable box; this was a way comcast was 
using to get people to switch to digital (by offering it at no extra charge).


      but now that we all *must* have a box for anything other than the 6 local 
channels, it makes no sense not to switch us all over to digital starter!  But 
no, you must call and ask for it!  It's really needless.


      Those 6 local channels by the way, Comcast is required by the FCC to 
offer those to you in analog format (so no cable box), and at a price around 
$12 a month.  So if that's all you want, insist enough and you can have just 
those (now pushed to channels 2 through 7), and no cable box.


      For those who want more than that, for about $15 more you can get even 
more digital channels with the next level of digital plan ("digital preferred").


      and for those with sighted people in the house, be aware that all this  
talk of digital cable does not mean HD at all!  You get ABC in HD (and perhaps 
all the local channels in HD I'm still trying to verify that), but nothing 
else.  Digital is still being sent to you by Comcast at standard TV resolution. 

      You have to pay more for a group of HD channels, and the first level of 
HD package is $8 a month more.  These are channels numbered higher than 384; so 
any channel above that is HD, but it almost always just an HD version of a 
channel you're already getting in lower resolution.  Of course, you must have a 
new HD TV.



      It's amazingly difficult to get all of this explained to you by a Comcast 
rep, and it's a modern miracle if you can find it on the Comcast web site!








      Chip Orange
      Database Administrator
      Florida Public Service Commission

      (850) 413-6314

       (Any opinions expressed are solely those of the author and do not 
necessarily reflect those of the Florida Public Service Commission.)

      From: tabi-bounce@xxxxxxxxxxxxx [mailto:tabi-bounce@xxxxxxxxxxxxx] On 
Behalf Of Darla J. Rogers
      Sent: Monday, September 27, 2010 7:19 AM
      To: tabi@xxxxxxxxxxxxx
      Subject: [tabi] Comcast


      It appears we don't have TV now; is it easy to reset the boxes when we 
get it back?




      Darla J. Rogers




      Home phone #:  850-329-7437

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