[tabi] Re: Comcast
- From: "Chip Orange" <Corange@xxxxxxxxxxxxxxx>
- To: <tabi@xxxxxxxxxxxxx>
- Date: Mon, 27 Sep 2010 14:28:41 -0400
Sorry to hear all this Barbara.
One thing you could do is to switch to the 6 local channels for $12 a
month. No box involved. It's something to keep in mind, and to
threaten them with if you ever aren't getting good service. I've had
them suddenly be able to send someone that same day if they think you're
seriously turning them off (and these local only stations are equivalent
to turning them off).
Chip
------------------------------
Chip Orange
Database Administrator
Florida Public Service Commission
Chip.Orange@xxxxxxxxxxxxxxx
(850) 413-6314
(Any opinions expressed are solely those of the author and do not
necessarily reflect those of the Florida Public Service Commission.)
From: tabi-bounce@xxxxxxxxxxxxx [mailto:tabi-bounce@xxxxxxxxxxxxx] On
Behalf Of Barbara Lineberry
Sent: Monday, September 27, 2010 2:15 PM
To: tabi@xxxxxxxxxxxxx
Subject: [tabi] Re: Comcast
I have horror stories to tell about Comcast. I have digital starter and
have had it for several years. I am so sick of hearing about HD like it
is the "second coming". I pay Comcast a little less than $70 a month
and have been without the "on demand" movies and several of the regular
channnels for over two weeks and am told by the rare person I get to
talk with that these are actually free. A man has come inside to
replace a cable box that apparently got "fried" during a thunderstorm
and someone was supposed to do "maintenance work" outside. But there
are still things wrong. Someone else is supposed to come in a couple of
days to check the number on the new box which apparently is the cause of
some of my ongoing problems. The computer at Comcast makes me scream at
it and then the "account executives" apologize and I get mad at that
too. Comcast is taking great advantage of us. For those who don't
know, I am sighted.
Barbara
----- Original Message -----
From: Chip Orange <mailto:Corange@xxxxxxxxxxxxxxx>
To: tabi@xxxxxxxxxxxxx
Sent: Monday, September 27, 2010 1:34 PM
Subject: [tabi] Re: Comcast
Hi Darla,
You don't need to do anything except get a new box.
FYI, for some strange reason the new box will only give you the
digital version of the same channels you had under premium basic cable;
that is, those under 100.
However, at no charge, you can call Comcast and get switched
over to "digital starter", which adds a lot of extra channels above 100.
It costs no more than premium basic cable, and it made sense back when
premium basic was preferred by those who didn't want a cable box; this
was a way comcast was using to get people to switch to digital (by
offering it at no extra charge).
but now that we all *must* have a box for anything other than
the 6 local channels, it makes no sense not to switch us all over to
digital starter! But no, you must call and ask for it! It's really
needless.
Those 6 local channels by the way, Comcast is required by the
FCC to offer those to you in analog format (so no cable box), and at a
price around $12 a month. So if that's all you want, insist enough and
you can have just those (now pushed to channels 2 through 7), and no
cable box.
For those who want more than that, for about $15 more you can
get even more digital channels with the next level of digital plan
("digital preferred").
and for those with sighted people in the house, be aware that
all this talk of digital cable does not mean HD at all! You get ABC in
HD (and perhaps all the local channels in HD I'm still trying to verify
that), but nothing else. Digital is still being sent to you by Comcast
at standard TV resolution.
You have to pay more for a group of HD channels, and the first
level of HD package is $8 a month more. These are channels numbered
higher than 384; so any channel above that is HD, but it almost always
just an HD version of a channel you're already getting in lower
resolution. Of course, you must have a new HD TV.
It's amazingly difficult to get all of this explained to you by
a Comcast rep, and it's a modern miracle if you can find it on the
Comcast web site!
Hth,
Chip
------------------------------
Chip Orange
Database Administrator
Florida Public Service Commission
Chip.Orange@xxxxxxxxxxxxxxx
(850) 413-6314
(Any opinions expressed are solely those of the author and do
not necessarily reflect those of the Florida Public Service Commission.)
From: tabi-bounce@xxxxxxxxxxxxx
[mailto:tabi-bounce@xxxxxxxxxxxxx] On Behalf Of Darla J. Rogers
Sent: Monday, September 27, 2010 7:19 AM
To: tabi@xxxxxxxxxxxxx
Subject: [tabi] Comcast
It appears we don't have TV now; is it easy to reset the boxes
when we get it back?
Darla
Darla J. Rogers
djrogers0628@xxxxxxxxxxx
Home phone #: 850-329-7437
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