DEAR RICHARD,
While I agree with you completely that a reputable dealer must maintain a
high level of honesty and integrity, feces happens! Especially in a long term
relationship, something might eventually go wrong. The big question here is
problem resolution mechanisms. Did KEH listen patiently to the complaint,
evaluate it, and do their utmost to make good on it? Or did they say, "Piss
off! Caveat emptor!" I find it hard to believe that KEH, known for their good
products and services, would do something so self defeating. The issue seems
to be about having technical knowledge about an older piece of equipment.
Maybe they are, indeed, ignorant of the workings of this specific piece of
gear. But it is incumbent on KEH to help you find sources of info.
CHEERS!
BOB
On April 5, 2019 at 1:25 AM `Richard Knoppow <dickburk@xxxxxxxxxxxxx
mailto:dickburk@xxxxxxxxxxxxx ;> wrote:
I find this very disturbing. You have a right to know exactly
what you are paying for. I have never heard of a reputable dealer
in used deluxe goods not making full disclosure of what they are
selling and its condition. For many items that means several
photos. I am assuming these are not cheap. Certainly you should
have a right of return but the dealer would be saving his own
money by giving you as much information as possible to begin
with. Otherwise you are buying a pig in a poke (meaning something
in a bag so you can't see it). Even people on eBay post photos of
what they are selling and its considered a violation of ethics to
post a picture of some other item. I don't care how honest and
reliable KEH has been in the past, this would be enough for me to
find another source. Maybe I am over reacting to this but I think
not.
On 4/4/2019 10:02 PM, mark@xxxxxxxxxxxxxxxxxx
mailto:mark@xxxxxxxxxxxxxxxxxx wrote:
> > Well if they are selling it, they should know what they are
selling. I had already read camera quest. Yet if you don't knowdickburk@xxxxxxxxxxxxx mailto:dickburk@xxxxxxxxxxxxx
what you are buying, its hard to know what you are getting. No
serial number to try to trace. Technikas in the model III had
five different versions. I bought not knowing whether I got a one
or a five. Do I expect to be cheated? No. I do expect them to
know what is different from this camera they are selling vs that
camera they are selling, even if its as old as I am. It should
all be on their website, and it should include a picture of the
actual product. That is something KEH has never done. If you
buy a camera that is 10 years old or 70 years old, the picture
you see on the site is not the product they are selling. They
are very up front about that, but in the age of digital
photography, its not an unreasonable expectation to see what you
are buying.
> Richard Knoppow
WB6KBL
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