Re: jaws issues:where to report?

  • From: "The Elf" <inthaneelf@xxxxxxxxxxxxxx>
  • To: <programmingblind@xxxxxxxxxxxxx>
  • Date: Fri, 13 Aug 2010 18:23:44 -0700

hello folks,
I don't understand why so many have so much trouble with the support crew at FS, I have gotten a direct reply 9 out of 10 times that I have written them, I may have not liked the answer I got, of course they probably haven't liked some of my responses to those replies, *B E G*
but I believe I got ignored only like twice, a good many years apart, and never got ignored twice in a row on the same issue.
and as is obvious by my Email address I am not a government agency! just a dude out here in sunny southern Cal.
all you need do is make sure your information is clearly and logically noted, and make it clear by your wording that your not inclined to take being brushed off lightly.
I will say that I use the old adage that "the squeaky gear gets the oil" so when I squeak, I do so loudly and noxiously and make sure its clear that was the polite version
I will try to apply tact, as I learned the definition of it, the first round with folks like this. oh, by the way, the definition of tact that I was taught is: "the ability to tell someone where to go!, and have them look forward to the trip with great expectations" 

laters,
inthane
Moderator, Blind Access Help
Owner: Alacorn Computer Enterprises
Specialists in customized computers and peripherals
- own the might and majesty of a Alacorn!
www.alacorncomputer.com
proprietor, The Grab Bag,
for blind computer users and programmers
http://grabbag.alacorncomputer.com
----- Original Message ----- From: "DaShiell, Jude T. CIV NAVAIR 1490, 1, 26" <jude.dashiell@xxxxxxxx> 
To: <programmingblind@xxxxxxxxxxxxx>
Sent: Friday, August 13, 2010 8:33 AM
Subject: RE: jaws issues:where to report?


True, but Pittsburgh never made the volume purchases the Veterans
Administration made and continues to make.

-----Original Message-----
From: programmingblind-bounce@xxxxxxxxxxxxx
[mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of Littlefield,
Tyler
Sent: Friday, August 13, 2010 11:20
To: programmingblind@xxxxxxxxxxxxx
Subject: Re: jaws issues:where to report?

Your also writing from a government email. :) Or it looks like it, it's
a
city.pitsburg.us
----- Original Message ----- From: "Good, John" <John.Good@xxxxxxxxxxxxxxxxxxxxx> 
To: <programmingblind@xxxxxxxxxxxxx>
Sent: Friday, August 13, 2010 9:17 AM
Subject: RE: jaws issues:where to report?


Helllo,
    I've had good results there.  Send another message give your phone
number to them and try to explain the problem as clearly as possible.
    John

-----Original Message-----
From: programmingblind-bounce@xxxxxxxxxxxxx
[mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of katherine
Moss
Sent: Friday, August 13, 2010 10:58 AM
To: programmingblind@xxxxxxxxxxxxx
Subject: RE: jaws issues:where to report?

Do you know that for sure?

-----Original Message-----
From: programmingblind-bounce@xxxxxxxxxxxxx
[mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of DaShiell,
Jude
T. CIV NAVAIR 1490, 1, 26
Sent: Friday, August 13, 2010 10:55 AM
To: programmingblind@xxxxxxxxxxxxx
Subject: RE: jaws issues:where to report?
Importance: Low

The reason why is you don't have a Government account email address from
which to write.  For that reason, you don't qualify as a valued customer
with Freedom Scientific.


-----Original Message-----
From: programmingblind-bounce@xxxxxxxxxxxxx
[mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of Alex Midence
Sent: Friday, August 13, 2010 10:06
To: programmingblind@xxxxxxxxxxxxx
Subject: Re: jaws issues:where to report?

Ah, then you reached the right place.  That's exactly what I got.

Alex M

On 8/13/10, katherine Moss <plymouthroamer285@xxxxxxxxx> wrote:

I've tried that.  Never ggot a thing back.



From: programmingblind-bounce@xxxxxxxxxxxxx
[mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of Don Marang
Sent: Friday, August 13, 2010 12:58 AM
To: programmingblind@xxxxxxxxxxxxx
Subject: Re: jaws issues:where to report?



 support@xxxxxxxxxxxxxxxxxxxxx



Don Marang



There is just so much stuff in the world that, to me, is devoid of any

real

substance, value, and content that I just try to make sure that I am

working

on things that matter.
Dean Kamen



From: Littlefield, <mailto:tyler@xxxxxxxxxxxxx>  Tyler

Sent: Thursday, August 12, 2010 10:36 PM

To: programmingblind@xxxxxxxxxxxxx

Subject: jaws issues:where to report?



    Hello,

I was curious where to report jaws issues with jaws 11? Voc Rehab just

got

me a copy, and besides being rather disgruntled that they changed some

key

combinations, I've got a lot of other issues that I'd love to fill

their

inbox for. I think the list is getting pretty long within the first 20
minutes or so.





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