-=PCTechTalk=- Re: The Official Geek Squad Reference Manuals - Free Download
- From: Gman <gman.pctt@xxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Mon, 28 Jul 2008 20:13:03 -0400
All well stated and I'm glad you were able to get all of the files. :O)
Peace,
Johnny Spot
"The only dumb questions are the ones we fail to ask"
----- Original Message -----
From: "Tech Rose - LoveBytes" <TechRose@xxxxxxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Monday, July 28, 2008 2:44 PM
Subject: -=PCTechTalk=- Re: The Official Geek Squad Reference Manuals - Free
Download
> GMan,
>
> Thanks for the manuals.
> The link you sent me for the additional ones had the original 6 further
> down
> on the same page.
> For some reason, I could easily download the pdf files.
>
> I not only appreciate your sending me the link to the extra ones, but also
> following up.
>
> I did find the the information very interesting.
>
> I was most impressed with member comments.
>
> Having written manuals for such purposes, I was somewhat surprised.
>
> While it sounds like it is a joke, it surely is not.
> Manuals like this exist for a number of reasons. One is consistency. In
> order to alleviate the potential for lawsuits, a company has to have a
> 'procedure in place' to show what the company policy is and that it is
> standardized.
>
> The interview process and others processes may only be the handouts given
> at
> training sessions. More detail is given in the class, these are just the
> highlights.
> I believe this for several reasons. If I remember correctly, there is
> space
> between each item in the training sections for the individual to make
> notes
> that will help him/her remember the lesson(s).
>
> Unfortunately, allot of this is simply CYA stuff. (CYA = Cover Your
> A**.............or if you are religious...it is CTA .. Cover Thy A**) (The
> CTA is one I made up many many years ago... You know how when you think
> you
> might be in trouble...and you say..."Oh God!..Save me..what did I do
> now?"...lol! I hope this does not offend anyone. It is merely a bit of
> my
> weird humor)
>
> It is difficult to write a manual for technical and mechanical jobs when
> there is an 'unknown' in the equation. The "Unknown" in this equation is
> the "End User" of the "HID" (Human Interface Device). That could be the
> mouse or other things we attach to a computer to use it. We know
> computers
> can sometimes 'seem' to act like the humans who run them. Depending upon
> the makeup of the computer, its components, and how they are set up and/or
> modified, and the user's skill level as well as their doing an "oops!' or
> not realizing they had done an "oops!" or "No No" almost anything in
> possible.
>
> In any case, I did find the information helpful. We now know what
> corporate
> thinks...or at least what they thought 3 yrs ago. Image is nearly
> everything.
>
> Again, thanks for the links AND the follow up... As always ... you are
> Johnny on the Spot...or that should be GMan on the Spot!
> Rose
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