Our Guardian Angel, Mr. Roger has come to the rescue once again, Cristy (and anyone else interested in this topic/thread). According to the man himself, "I would ... SUGGEST that the manuals are required reading. I think the information contained therein is great ammunition to have if you are going to accost Geeksquad on their own turf" http://consumerist.com/assets/resources/6geeksquadmanuals.zip I believe he is absolutely right. :O) Peace, Gman "The only dumb questions are the ones we fail to ask" --------------------------------------------------------------- Please remember to trim your replies (including this sentence and everything below it) and adjust the subject line as necessary. To unsubscribe or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ To contact only the PCTT Mod Squad, write to: pctechtalk-moderators@xxxxxxxxxxxxx ---------------------------------------------------------------