Don, I am not sure which OS you are using, but if its a newer version of Windows 98 or later, when you install a new device and then reboot your machine after installation, the plug and play feature should find all of the hardware installed or at least acknowledge that it is there. I would first check in BIOS to make sure that all of the slots are recognized before attempting to install the new modem. It may be that even though you have physically installed the modem into a slot that BIOS does not recognize for any reason, you would get the error you describe. Check that out and let us know. And, I hope that you are feeling better. John F -----Original Message----- From: pchelpers-bounce@xxxxxxxxxxxxx [mailto:pchelpers-bounce@xxxxxxxxxxxxx]On Behalf Of Donald Bieber Sent: Tuesday, February 05, 2002 11:07 AM To: pchelpers@xxxxxxxxxxxxx Subject: [pchelpers] (modem.cpl) When I go to install a modem on this one particular computer, I get an error message that says: "Setup cannot load the installer (modem.cpl) for the modem hardware being installed. Contact your hardware vendor for assistance." The file "modem.cpl" is in the Windows/System directory right where it should be, I checked another computer with the same OS to be sure it was at the right place. I have tried to install 3 different modems and got the same message. There are no references in the CMOS to the/a modem or any IRQ's that are not assigned to the PCI slots, which are the only cards installed, no ISA Any suggestions? cu, Don Bieber, The-Picture-Man PS I haven't done drugs since the 60's 'cause I find I get the same effect just by standing up really fast ________________________________________________________________ GET INTERNET ACCESS FROM JUNO! Juno offers FREE or PREMIUM Internet access for less! Join Juno today! For your FREE software, visit: http://dl.www.juno.com/get/web/. --- Incoming mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.314 / Virus Database: 175 - Release Date: 1/11/02 --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.314 / Virus Database: 175 - Release Date: 1/11/02