RE: Do you ask the question: How do I work with Oracle Support....?
- From: "Goulet, Richard" <Richard.Goulet@xxxxxxxxxxx>
- To: <jkstill@xxxxxxxxx>, <robertgfreeman@xxxxxxxxx>
- Date: Tue, 12 Apr 2011 15:47:06 -0400
"Poor experiences: Several of these: spend 1-2 hours carefully
documenting a problem,
and then get a phone call asking to explain what was wrong. I can't
tell you how many
times I have been asked a question that was clearly shown in the
uploaded documentation.
(This is not just an Oracle problem, but an industry problem - seen it
elsewhere as well)"
Ditto, especially prevalent with SAP and PeopleSoft (before Oracle
acquired them). As I said, it's a love-hate relationship.
Dick Goulet
Senior Oracle DBA/NA Team Leader
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