RE: Do you ask the question: How do I work with Oracle Support....?
- From: Michael McMullen <ganstadba@xxxxxxxxxxx>
- To: <oracle-l@xxxxxxxxxxxxx>
- Date: Tue, 12 Apr 2011 13:48:21 -0400
I've always suspected that this was just a way for agents to meet their
targets. Answer in a certain timeframe but don't help,
_____
Poor experiences: Several of these: spend 1-2 hours carefully documenting a
problem,
and then get a phone call asking to explain what was wrong. I can't tell
you how many
times I have been asked a question that was clearly shown in the uploaded
documentation.
(This is not just an Oracle problem, but an industry problem - seen it
elsewhere as well)
Jared Still
Certifiable Oracle DBA and Part Time Perl Evangelist
Oracle Blog: http://jkstill.blogspot.com
Home Page: http://jaredstill.com
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