[ntnm] Re: The survey
- From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
- To: <ntnm@xxxxxxxxxxxxx>
- Date: Thu, 24 Jul 2014 22:27:16 +0100
Well one thing is for sure, RNIB doesn't boot anyone off list
for being critical of RNIB.
I was given a warning few eeks ago by a moderator of
a braileuk list. Seems he didn't like me being critical of RNIB
Even though he wasn't an RNIB memmber of staff.
He refused to accpt that my posts ere on topic
for his list as theywere braille related.
I was on about braille production cut backs.
and
Talking news papers for braille users.
Derek
services.
-----Original Message-----
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On
Behalf Of Petrina Delves
Sent: Wednesday, July 23, 2014 6:00 PM
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Re: The survey
That's why I didn't bother to fill in the survey. Why should I give up
my
time, when the RNIB can't be bother to tell us the outcome. But hold
on a
minute, this is the RNIB we are talking about, so maybe we will no the
results in about six months time, if we're lucky.
Petrina
-----Original Message-----
From: Alan Philpott
Sent: Wednesday, July 23, 2014 2:34 PM
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Re: The survey
Gareth,
for what it is worth I have not heard anything after I painstakingly
completed this survey and specifically asked to get at least the bare
bones
of any report that might emanate from the information gathered from
customers, yes, we are customers, and I am getting fed up with all
these
promises being broken. the earlier survey conducted from Heath field
was
also kept right out of customers' reach and I had to phone them to get
some
shreds of information from them, and this took ages to organise on my
part
because I was continually given the run-around until I spoke to one
individual who helped.
I am going to call this lack of reporting on RNIB surveys to customers
Pew's
disease in the future and, Christ on a bike, there's a lot of it about
from
Campaigns to customer services, and from reader services to resource
centres
and research departments, they're all at it continually gathering
information and not disclosing the outcomes to the people who should
be at
the centre of any respectable organisation - the customers!
My personal best is when I filled in 19 surveys from the organisation
in one
year and indicated that I wanted information on the results in each
case.
two surveys out of the 19 yielded some (but not a lot) of information
after
much effort on my part.
I couldn't possibly comment on your other points just yet.
With kind regards,
Alan
home tel: 01733 551852.
-----Original Message-----
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx]On
Behalf Of Gareth Williams
Sent: 23 July 2014 11:44
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] The survey
Hi all
It is now a month since some of us completed the survey. I have seen
no
resulting response from NIB. Nor are we getting weekly updates any
more. Is
this in the hope that the list will die from inertia? If so, it is
working
very well, as the list is now very quiet.
If this is because everyone is now happy with the product this would
be
great, but I would be surprised were this to be the case.
I have to say that some messages, on this and other lists, are not
reaching
me for some reason, so if I have missed any response then I apologise.
All the best
Gareth
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