That's why I didn't bother to fill in the survey. Why should I give up my time, when the RNIB can't be bother to tell us the outcome. But hold on a minute, this is the RNIB we are talking about, so maybe we will no the results in about six months time, if we're lucky.
Petrina-----Original Message----- From: Alan Philpott
Sent: Wednesday, July 23, 2014 2:34 PM To: ntnm@xxxxxxxxxxxxx Subject: [ntnm] Re: The survey Gareth, for what it is worth I have not heard anything after I painstakingly completed this survey and specifically asked to get at least the bare bones of any report that might emanate from the information gathered from customers, yes, we are customers, and I am getting fed up with all these promises being broken. the earlier survey conducted from Heath field was also kept right out of customers' reach and I had to phone them to get some shreds of information from them, and this took ages to organise on my part because I was continually given the run-around until I spoke to one individual who helped. I am going to call this lack of reporting on RNIB surveys to customers Pew's disease in the future and, Christ on a bike, there's a lot of it about from Campaigns to customer services, and from reader services to resource centres and research departments, they're all at it continually gathering information and not disclosing the outcomes to the people who should be at the centre of any respectable organisation - the customers! My personal best is when I filled in 19 surveys from the organisation in one year and indicated that I wanted information on the results in each case. two surveys out of the 19 yielded some (but not a lot) of information after much effort on my part. I couldn't possibly comment on your other points just yet. With kind regards, Alan home tel: 01733 551852. -----Original Message----- From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx]On Behalf Of Gareth Williams Sent: 23 July 2014 11:44 To: ntnm@xxxxxxxxxxxxx Subject: [ntnm] The survey Hi all It is now a month since some of us completed the survey. I have seen no resulting response from NIB. Nor are we getting weekly updates any more. Is this in the hope that the list will die from inertia? If so, it is working very well, as the list is now very quiet. If this is because everyone is now happy with the product this would be great, but I would be surprised were this to be the case. I have to say that some messages, on this and other lists, are not reaching me for some reason, so if I have missed any response then I apologise. All the best Gareth ----- No virus found in this message. Checked by AVG - www.avg.comVersion: 2013.0.3485 / Virus Database: 3955/7905 - Release Date: 07/23/14
