[ntnm] Re: The survey
- From: "Long, Alison" <Alison.Long@xxxxxxxxxxx>
- To: <ntnm@xxxxxxxxxxxxx>
- Date: Thu, 24 Jul 2014 14:13:28 +0100
Hi,
I'm sorry to hear that you're considering not renewing your
subscription.
The takeover was in reality a rescue of your well-loved service. The
transition has been a bit bumpy to put it mildly, but we are listening
and responding to customers and will continue to do so on any specifics
raised.
We have no plans to wind down the service, and will continue to develop
it.
Regards
Alison
-----Original Message-----
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On
Behalf Of Badger
Sent: 24 July 2014 01:32
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Re: The survey
well I'm flatout out not happy about the take over, the changes, the way
it's been handled and I'm pretty sure I won't be renewing my
subscription
next year. Well done RNIB.
Oh and rather than just have us fill out a survey, why not just read the
hundreds, if not thousands of complaints, read this list and fix the
massive
mess you made.
it's such a shame to see such a useful and well loved service be lost
but
I'll bet in a few years, this won't exist anymore.
-----Original Message-----
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On
Behalf
Of Dan Roche
Sent: 23 July 2014 11:47
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Re: The survey
Gareth,
I've been getting message's on this list but no weekly newsletters!!
And
haven't heard anything about the survey since I sent mine back!!
Hope you get this message
Dan
-----Original Message-----
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On
Behalf
Of Gareth Williams
Sent: 23 July 2014 11:44
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] The survey
Hi all
It is now a month since some of us completed the survey. I have seen no
resulting response from NIB. Nor are we getting weekly updates any more.
Is
this in the hope that the list will die from inertia? If so, it is
working
very well, as the list is now very quiet.
If this is because everyone is now happy with the product this would be
great, but I would be surprised were this to be the case.
I have to say that some messages, on this and other lists, are not
reaching
me for some reason, so if I have missed any response then I apologise.
All the best
Gareth
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