Sorry Jim, I guess I started reading the thread half way through so I did not realize that the problems were with a new printer. I would take it back and have them change it for a new one. I remember years ago I bought an Epson at Future Shop and they wanted to send it away to be fixed so I asked for my money back or a new printer and they reluctantly got a new box from the back. Gerhard On Nov 21, 2004, at 10:41 PM, Hawk wrote: > Brand new unused printer Gerhard so I don't think it's old cartridges. > jim > > _______________________ _________________________________________________ For information concerning the MUGLO List just click on http://muglo.on.ca/Pages/joinus.html Our Archives can be viewed at //www.freelists.org/archives/muglo Don't forget to periodically check our web site at: http://muglo.on.ca/