[mso] Re: OT-Sad story...
- From: "Anne Robson" <anne.robson2@xxxxxxxxxxxxxx>
- To: <mso@xxxxxxxxxxxxx>
- Date: Mon, 27 Oct 2003 14:25:06 -0000
Glenda
I hope it won't come to having to get the disk recovered, but if it does,
the one company I have any experience of in the UK is Authentec. Their US
website is http://www.disk-tape-data-recovery.com/
Doubtless Greg, Dian and Linda will know of others.
Good luck
Anne
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf
Of Glenda Wells
Sent: 27 October 2003 14:20
To: mso@xxxxxxxxxxxxx
Subject: [mso] Re: OT-Sad story...
Hi All.
Thanks for everyone trying to help with this. Thought I'd get y'all caught
up.
The problem
HP System w/Maxtor 40gb HD inexplicably booted w/invalid or missing
NTOSKRNL.exe error. =20
Actions
Suspecting a virus, ran Symantec AV software - No virus.
Put the suspect HD in a good system but could not access any files or
directories related to user profiles. Edited Boot.ini, increased the
partition by 1.=20 Attempted booting again in the original system. Got an
invalid or missing HAL.dll Back in the working system, ran CHKDSK /r.
After 4 hours, got a message saying 1 or more bad sectors. Downloaded & am
currently running Runtime Data Recover software. It's been about 30 hours
and only 18% read. What I can see of the log isn't promising. The next
step, if this doesn't help, is to send the HD off to a recovery service
and see if they can rescue some of this very nice family's mementos.
I really hate the idea that they stand to lose all their irreplaceable
family records.
...sigh. /g
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