[mso] Re: OT-Sad story...
- From: "Glenda Wells" <gwells@xxxxxxxxxxx>
- To: <mso@xxxxxxxxxxxxx>
- Date: Mon, 27 Oct 2003 09:19:36 -0500
Hi All.
Thanks for everyone trying to help with this. Thought I'd get y'all
caught up.
The problem
HP System w/Maxtor 40gb HD inexplicably booted w/invalid or missing
NTOSKRNL.exe error. =20
Actions
Suspecting a virus, ran Symantec AV software - No virus.
Put the suspect HD in a good system but could not access any files or
directories related to user profiles.
Edited Boot.ini, increased the partition by 1.=20
Attempted booting again in the original system. Got an invalid or
missing HAL.dll
Back in the working system, ran CHKDSK /r. After 4 hours, got a message
saying 1 or more bad sectors.
Downloaded & am currently running Runtime Data Recover software. It's
been about 30 hours and only 18% read. What I can see of the log isn't
promising.
The next step, if this doesn't help, is to send the HD off to a recovery
service and see if they can rescue some of this very nice family's
mementos.
I really hate the idea that they stand to lose all their irreplaceable
family records.
...sigh. /g
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