Hi, Jan. Normal.dot is a file that Word uses as a template for a blank document. Every time Word launches, it looks for that file. If it doesn't find it, it recreates it. This is why Linda & Greg are suggesting you rename Normal.dot. By renaming it, Word won't be able to find it and will create a new copy (all set to defaults). What you rename it to doesn't matter as long as it's NOT Normal.dot. You should also know that Normal.dot is used to store any changes that have been made to the new document template. If the user has customized anything (this includes signatures), the customizations will be lost when Word creates a new, blank, standard Normal.dot file. Hope this helps. tj TJ Higley Manager, Desktop Services Taylor University - Upland (765) 998-4044 For God did not give us a spirit of timidity; but a spirit of power, of love, and of self-discipline. (2 Tim 1:7) -----Original Message----- From: Jan Robey [mailto:hrstreak@xxxxxxxxxxxxxx]=20 Sent: Friday, January 17, 2003 1:35 PM To: mso@xxxxxxxxxxxxx Subject: [mso] Re: New document isn't new Linda & Greg thank you. Ok, I will do search for 'normal dot', & if I find it you said to rename it...it must matter as to what I should name it, doesn't it? I would think it should always have the name of Normal dot in order for it to work with word. Sorry to be making such a big deal about naming something. Linda, got ABC.......thanks Jan ----- Original Message -----=20 From: Linda F. Johnson=20 To: mso@xxxxxxxxxxxxx=20 Sent: Friday, January 17, 2003 11:18 AM Subject: [mso] Re: New document isn't new Close Word and search her computer for normal.dot and rename it. Open Word again and it should be fine. Normal.dot is a new blank document. I will send you this month's ABC privately now, Jan. Linda Publisher ~ ABC ~ All 'Bout Computers Owner ~ Linda's Computer Stop http://personal-computer-tutor.com FREE MS Office eBook Tutorial http://personal-computer-tutor.com/library.htm =20 -----Original Message----- From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf Of Jan Robey Sent: Friday, January 17, 2003 8:45 AM To: mso@xxxxxxxxxxxxx Subject: [mso] New document isn't new Good morning to everyone, One of my seniors has a very strange situation so here I am again. When she clicks on "new" either the blank paper icon under file or whether she clicks file>new it opens with a letter that she wrote to someone four or five months ago. Some months ago, when she wrote the letter she apparently didn't 'save as' but may she just 'save' changes??? Anyway she couldn't get rid of this letter so ran a search & threw everything with that persons name on it away, & emptied recycle bin. But still every time she clicks on new up comes that letter. There must be a place where we can reset the New document to open blank & I would appreciate your guidance. By the way Linda, never received this months ABC, could you please resend? Thanks...............................Jan ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to=20 mso-request@xxxxxxxxxxxxx?Subject=3Dunsubscribe Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles ************************************************************* ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to=20 mso-request@xxxxxxxxxxxxx?Subject=3Dunsubscribe Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles ************************************************************* ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx?Subject=unsubscribe Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************