Hi... If you delete NORMAL.DOT Then you need to be sure to delete the correct one.... the one that WORD looks at when it opens. If the computer is on a network maybe the NORMAL.DOT is coming from there. it ould also be that to avoid students altering things, the administrators have set things up to copy from a network directory to a local directory when logging on. It could be that the student is set up to have her own network directories as well. 1) Check drive mappings and see which drives look at where 2) Ask the network people what happens when you log on. 2) Check which is the default directory. HTH Lisa Green ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx with the word "unsubscribe" (without the quotes) in the subject line. Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************