To get around that and some later posts on this thread, you could use the WordOptions utility I wrote for Word 2000 and Word XP (2002). Amongst the things you'll find in the report is the path to the normal template. Look for the User Templates Path to identify where normal.dot should be. Then, as Linda obseverves, you may have to enable the viewing of hidden files in order to see it in Explorer. Otherwise, you can delete it from a command prompt. Take a look at Dian's article in TechTrax for February to learn how the utility works and where to get it: http://pubs.logicalexpressions.com/Pub0009/LPMArticle.asp?ID=162 Greg Chapman http://www.mousetrax.com "Counting in binary is as easy as 01, 10, 11! With thinking this clear, is coding really a good idea?" > -----Original Message----- > From: mso-bounce@xxxxxxxxxxxxx > [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf Of Linda F. Johnson > Sent: Sunday, March 23, 2003 3:54 PM > To: mso@xxxxxxxxxxxxx > Subject: [mso] Re: New document isn't new > > > > Nope...uninstalling and reinstalling does not give you a new > normal.dot > > What operating system are you using? In the later versions > of Windows, normal.dot is a hidden file...you need to go into > Windows and reveal the hidden files before you can search for > normal.dot....do you know how to do that? If not, let me know > which version of Windows it is and I will tell you. > > Linda > Publisher ~ ABC ~ All 'Bout Computers > Owner ~ Linda's Computer Stop http://personal-computer-tutor.com > FREE MS Office eBook Tutorial > http://personal-computer-tutor.com/library.htm > > ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx with the word "unsubscribe" (without the quotes) in the subject line. Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************