Sounds as if she may have saved the document as normal.dot. I'd start by renaming normal.dot and restarting Word. That should take care of the problem. Greg Chapman http://www.mousetrax.com "Counting in binary is as easy as 01, 10, 11! With thinking this clear, is coding really a good idea?" > -----Original Message----- > From: mso-bounce@xxxxxxxxxxxxx > [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf Of Jan Robey > Sent: Friday, January 17, 2003 7:45 AM > To: mso@xxxxxxxxxxxxx > Subject: [mso] New document isn't new > > > Good morning to everyone, > > One of my seniors has a very strange situation so here I am > again. When she clicks on "new" either the blank paper icon > under file or whether she clicks file>new it opens with a > letter that she wrote to someone four or five months ago. > Some months ago, when she wrote the letter she apparently > didn't 'save as' but may she just 'save' changes??? Anyway > she couldn't get rid of this letter so ran a search & threw > everything with that persons name on it away, & emptied > recycle bin. But still every time she clicks on new up comes > that letter. > > There must be a place where we can reset the New document to > open blank & I would appreciate your guidance. > > By the way Linda, never received this months ABC, could you > please resend? > > Thanks...............................Jan ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx?Subject=unsubscribe Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************