RE: authorization issues
- From: "Chip Orange" <Corange@xxxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Tue, 8 Jul 2008 15:32:12 -0400
Thanks so much Joel for your story, your understanding, and your
support.
Just so you're aware, GW Micro will offer you either a time payment plan
for Window Eyes, or, I believe a "rental" plan. The time payment plan
is generous (in my opinion), and should allow many people to switch away
from support such as this.
I am careful to say support, because as you say, having a screen reader
is a gift and a blessing.
thanks again,
Chip
------------------------------
Chip Orange
Database Administrator
Florida Public Service Commission
Chip.Orange@xxxxxxxxxxxxxxx
(850) 413-6314
(Any opinions expressed are solely those of the author and do not
necessarily reflect those of the Florida Public Service Commission.)
> -----Original Message-----
> From: jfw-bounce@xxxxxxxxxxxxx
> [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Yardbird
> Sent: Tuesday, July 08, 2008 2:24 PM
> To: jfw@xxxxxxxxxxxxx
> Subject: Re: authorization issues
>
> HI Chip,
>
> Just to say I understand exactly the sort of frustrating
> experiences you're
> describing below, because I've had them myself, more than
> ever during this
> year of Jaws 9, never mind which build. Uninstalling and
> reinstalling, over
> and over, has never rectified one single problem I've ever
> called tech
> support for help with, and yet they've insisted on my
> repeating that drill
> over and over just as you say. At one point this year, I
> spent a total of
> something close to six hours on the phone, wrote detailed and
> well organized
> reports on my "issues" and sent them to the top of the tech support
> department to be reviewed before someone from Tier 2 called
> me, but in a
> couple of cases, the reps who were assigned to call me either
> weren't given
> my report to look at (which the head guy who shall remain
> unnamed) had
> emphasized to me how important and valuable my taking the
> time to make such
> reports would be to them) or had received it but hadn't read
> it, and began
> from nothing. In one case, I insisted that the guy just sit
> there and read
> my report while I waited, paying for long distance. That gfew
> cents was
> worth less than my time. of course, despite the intervening
> minutes of
> discussion, most of what we wound up doing was me being led
> by the hand to
> uninstall and reinstall five different ways, as if it always
> had to be some
> glitch I'd introduced by improperly installing and
> configuring jaws. Like
> hell. What is it, a Model you've got to know how to
> practically rebuild all
> by yourself in your own garage or have a chauffer trained as
> a mechanic if
> you want to drive one? That's a rhetorical question.
>
> anyway, I manage to survive with all the glitches and bugs
> that remain for
> me, and I have to admit I'm grateful for it working as well
> as it does,
> because it enable me in a way that still astonishes me and
> fills me with
> gratitude compared to the despair I felt when I began to lose
> my ability to
> see clearly enough and read a little over ten years ago. So
> part of me still
> feels as if it's a gift and a miracle.
>
> But the complaints are real, nonetheless. And if I had the
> money to spend,
> I'd consider jumping ship, too, but I can't deal with that,
> financially. And
> life will go on, not all that badly despite my annoyance.
>
> Which is a long-winded way of pumping my fist in the air and
> yelling "you
> go, boy!"
>
> Joel
> desite juming graatiude rebuilt configuitng configuing nd imporperly
> intalling instlling intduced intereducesbine gntohing.at repeated
> yo[exseyou're describing
> ----- Original Message -----
> From: "Chip Orange" <Corange@xxxxxxxxxxxxxxx>
> To: <jfw@xxxxxxxxxxxxx>
> Sent: Tuesday, July 08, 2008 6:32 AM
> Subject: RE: authorization issues
>
>
> Thanks Cher, but that really sounds like a problem with an early build
> of jaws 9. If uac caused problems in jaws, we'd all certainly know of
> it by now.
>
> I am very reluctant to get on the phone with jaws tech support again.
> I've spent many hours reinstalling everything for them on the last
> problem I reported. Reinstallations seems to be their *only*
> trouble-shooting measure. When I asked for the problem to be
> escalated,
> the person I was working with said "no", because he was the escalation
> he said.
>
> It seems every time I had done a reinstallation I hadn't done it quite
> right according to him (you didn't delete the directory
> afterwards using
> narrator; you didn't also uninstall and reinstall the video
> driver; you
> did a repair when a uninstall and reinstall would have been better,
> etc.).
>
> After going through many calls like that I finally stopped
> calling. I'm
> now requisitioning Window Eyes from my employer. When it comes, with
> it's new scripting feature with vba as it's language, I'm going to
> switch. I've already gotten much better pre-sales tech
> support from GW
> Micro than I've ever gotten from FS.
>
> Sorry for the soapbox, I'll get off now and will try not to climb back
> on.
>
> Anyone who's really dedicated to jaws is free to pass this
> along to the
> head of their tech support and/or sales; it's fine to let them know
> they've lost at least one customer to poor quality tech
> support, and to
> better tech support from a competitor who hadn't even sold me
> a product
> yet.
>
> And, as icing on the cake, they don't have any such
> copy-protection, so
> no authorization issues to deal with!!! Hooorrraaayyyy!!!!!
> (that's my
> current problem I just posted about solved!)
>
> And, no difference in versions, so no "professional" version to deal
> with for certain versions of the operating system!!!!!
> Hooorrraaayyyyy!!!!!
>
> Chip
>
>
>
>
>
>
>
> ------------------------------
>
> Chip Orange
> Database Administrator
> Florida Public Service Commission
>
> Chip.Orange@xxxxxxxxxxxxxxx
> (850) 413-6314
>
> (Any opinions expressed are solely those of the author and do not
> necessarily reflect those of the Florida Public Service Commission.)
>
>
>
>
>
> ________________________________
>
> From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]
> On Behalf Of Cher Bosch
> Sent: Tuesday, July 08, 2008 9:08 AM
> To: jfw@xxxxxxxxxxxxx
> Subject: Re: authorization issues
>
>
> Not exactly the same, but similar... On a Lonova ThinkPad I set
> up last fall with VISTA home (premium, I think) and the first build of
> JAWS9, we ended up having to disable UAC to keep JAWS from switching
> into demo mode. If I remember, evrytime UAC came up, JAWS switched to
> demo.
>
> Cher
>
>
>
> >>> "Chip Orange" <Corange@xxxxxxxxxxxxxxx> 7/7/2008 10:05 AM
> >>>
>
> Hi all,
>
> On my vista laptop I've noticed that if I switch from my
> wireless nic to my wired nic, my jaws authorization suddenly switches
> into demo mode. If I update it while using the wired nic until it's a
> registered copy again, then when I switch back to my
> wireless nic it's
> an unregistered demo copy again.
>
> Has anyone seen this happen? On my thinkpad laptop, which was
> running xp and an earlier version of jaws, I frequently
> switched between
> wired and wireless without a problem, so I'm guessing this is
> related to
> the latest build or vista, and was just wondering if anyone else is
> seeing this?
>
> thanks.
>
> Chip
>
>
>
>
>
>
>
> ------------------------------
>
> Chip Orange
> Database Administrator
> Florida Public Service Commission
>
> Chip.Orange@xxxxxxxxxxxxxxx
> (850) 413-6314
>
> (Any opinions expressed are solely those of the author and do
> not necessarily reflect those of the Florida Public Service
> Commission.)
>
>
>
>
>
> --
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--
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