Re: authorization issues
- From: "Yardbird" <yardbird@xxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Tue, 8 Jul 2008 11:23:34 -0700
HI Chip,
Just to say I understand exactly the sort of frustrating experiences you're
describing below, because I've had them myself, more than ever during this
year of Jaws 9, never mind which build. Uninstalling and reinstalling, over
and over, has never rectified one single problem I've ever called tech
support for help with, and yet they've insisted on my repeating that drill
over and over just as you say. At one point this year, I spent a total of
something close to six hours on the phone, wrote detailed and well organized
reports on my "issues" and sent them to the top of the tech support
department to be reviewed before someone from Tier 2 called me, but in a
couple of cases, the reps who were assigned to call me either weren't given
my report to look at (which the head guy who shall remain unnamed) had
emphasized to me how important and valuable my taking the time to make such
reports would be to them) or had received it but hadn't read it, and began
from nothing. In one case, I insisted that the guy just sit there and read
my report while I waited, paying for long distance. That gfew cents was
worth less than my time. of course, despite the intervening minutes of
discussion, most of what we wound up doing was me being led by the hand to
uninstall and reinstall five different ways, as if it always had to be some
glitch I'd introduced by improperly installing and configuring jaws. Like
hell. What is it, a Model you've got to know how to practically rebuild all
by yourself in your own garage or have a chauffer trained as a mechanic if
you want to drive one? That's a rhetorical question.
anyway, I manage to survive with all the glitches and bugs that remain for
me, and I have to admit I'm grateful for it working as well as it does,
because it enable me in a way that still astonishes me and fills me with
gratitude compared to the despair I felt when I began to lose my ability to
see clearly enough and read a little over ten years ago. So part of me still
feels as if it's a gift and a miracle.
But the complaints are real, nonetheless. And if I had the money to spend,
I'd consider jumping ship, too, but I can't deal with that, financially. And
life will go on, not all that badly despite my annoyance.
Which is a long-winded way of pumping my fist in the air and yelling "you
go, boy!"
Joel
desite juming graatiude rebuilt configuitng configuing nd imporperly
intalling instlling intduced intereducesbine gntohing.at repeated
yo[exseyou're describing
----- Original Message -----
From: "Chip Orange" <Corange@xxxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, July 08, 2008 6:32 AM
Subject: RE: authorization issues
Thanks Cher, but that really sounds like a problem with an early build
of jaws 9. If uac caused problems in jaws, we'd all certainly know of
it by now.
I am very reluctant to get on the phone with jaws tech support again.
I've spent many hours reinstalling everything for them on the last
problem I reported. Reinstallations seems to be their *only*
trouble-shooting measure. When I asked for the problem to be escalated,
the person I was working with said "no", because he was the escalation
he said.
It seems every time I had done a reinstallation I hadn't done it quite
right according to him (you didn't delete the directory afterwards using
narrator; you didn't also uninstall and reinstall the video driver; you
did a repair when a uninstall and reinstall would have been better,
etc.).
After going through many calls like that I finally stopped calling. I'm
now requisitioning Window Eyes from my employer. When it comes, with
it's new scripting feature with vba as it's language, I'm going to
switch. I've already gotten much better pre-sales tech support from GW
Micro than I've ever gotten from FS.
Sorry for the soapbox, I'll get off now and will try not to climb back
on.
Anyone who's really dedicated to jaws is free to pass this along to the
head of their tech support and/or sales; it's fine to let them know
they've lost at least one customer to poor quality tech support, and to
better tech support from a competitor who hadn't even sold me a product
yet.
And, as icing on the cake, they don't have any such copy-protection, so
no authorization issues to deal with!!! Hooorrraaayyyy!!!!! (that's my
current problem I just posted about solved!)
And, no difference in versions, so no "professional" version to deal
with for certain versions of the operating system!!!!!
Hooorrraaayyyyy!!!!!
Chip
------------------------------
Chip Orange
Database Administrator
Florida Public Service Commission
Chip.Orange@xxxxxxxxxxxxxxx
(850) 413-6314
(Any opinions expressed are solely those of the author and do not
necessarily reflect those of the Florida Public Service Commission.)
________________________________
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]
On Behalf Of Cher Bosch
Sent: Tuesday, July 08, 2008 9:08 AM
To: jfw@xxxxxxxxxxxxx
Subject: Re: authorization issues
Not exactly the same, but similar... On a Lonova ThinkPad I set
up last fall with VISTA home (premium, I think) and the first build of
JAWS9, we ended up having to disable UAC to keep JAWS from switching
into demo mode. If I remember, evrytime UAC came up, JAWS switched to
demo.
Cher
>>> "Chip Orange" <Corange@xxxxxxxxxxxxxxx> 7/7/2008 10:05 AM
>>>
Hi all,
On my vista laptop I've noticed that if I switch from my
wireless nic to my wired nic, my jaws authorization suddenly switches
into demo mode. If I update it while using the wired nic until it's a
registered copy again, then when I switch back to my wireless nic it's
an unregistered demo copy again.
Has anyone seen this happen? On my thinkpad laptop, which was
running xp and an earlier version of jaws, I frequently switched between
wired and wireless without a problem, so I'm guessing this is related to
the latest build or vista, and was just wondering if anyone else is
seeing this?
thanks.
Chip
------------------------------
Chip Orange
Database Administrator
Florida Public Service Commission
Chip.Orange@xxxxxxxxxxxxxxx
(850) 413-6314
(Any opinions expressed are solely those of the author and do
not necessarily reflect those of the Florida Public Service Commission.)
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