Re: authorization issues
- From: "Rick Harmon" <rharmon@xxxxxxxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Tue, 8 Jul 2008 16:48:06 -0400
Bruce,
I'd like to respectfully say that we are all allowed our opinions on FS, GW
Micro and the others out there. Whether we agree witht he comments or not,
we should be respectful to each other. Telling someone to shut up isn't
being respectful.
Thanks,
Rick
----- Original Message -----
From: "Bruce Toews" <ketchupboy@xxxxxxxxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, July 08, 2008 4:33 PM
Subject: RE: authorization issues
I did not, in my message, use the GW forum to attack GW Micro's support,
nor did I say that FS's support was superior. I did not knock the
product, and I did not go on a diatribe about failures of the company.
I'll thank you to shut up.
Bruce
On Tue, 8 Jul 2008 16:22:09 -0400, "Chip Orange"
<Corange@xxxxxxxxxxxxxxx> said:
> You know Bruce, I doubted your statement that someone wouldn't be
> allowed to discussed jaws on the Window Eyes list, so I did a quick
> google for your name and the window eyes list and jaws. What did I
> find?
>
> A polite, interested discussion, centering around a point you bring up
> of a feature that jaws has, and which window eyes doesn't. While some
> people point out that you can accomplish it in other ways, others said
> that they would like this feature in Window Eyes (to the GW Micro
> representative). No one at any time even said anything harsh to you,
> much less any "tarring and feathering".
>
> Have a look to refresh your memory at:
>
> http://www.gwmicro.com/Support/GW-Info_Archives/index.php?postID=22824&s
> howAllHeaders=1
>
>
> Then imagine how much less useful these support lists would be if we
> weren't allowed to make comparisons between products. Think how much
> the products themselves would suffer (at least those with
> representatives watching the discussion) if they weren't made aware of
> features worth adopting.
>
> Then, think again before wading in with an attack on the conversation to
> try and get it stopped.
>
> Chip
>
>
>
>
>
> ------------------------------
>
> Chip Orange
> Database Administrator
> Florida Public Service Commission
>
> Chip.Orange@xxxxxxxxxxxxxxx
> (850) 413-6314
>
> (Any opinions expressed are solely those of the author and do not
> necessarily reflect those of the Florida Public Service Commission.)
>
>
> > -----Original Message-----
> > From: jfw-bounce@xxxxxxxxxxxxx
> > [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Bruce Toews
> > Sent: Tuesday, July 08, 2008 3:44 PM
> > To: jfw@xxxxxxxxxxxxx
> > Subject: RE: authorization issues
> >
> > You know, if someone were to make disparaging remarks about
> > Window-Eyes
> > on the GW list, or even if one says anything good about JAWS or FS on
> > the GW list, it is enough to have you tarred and feathered. Can we
> > please remember that this is the JAWS liit, not the "kiss the
> > feet of GW
> > Micro" list? I could tell you exactly what I think of
> > Window-Eyes and of
> > GW Micro's tech support, but out of politeness and out of respect for
> > which list this is, I will not. Thank you.
> >
> > bruce
> >
> >
> > On Tue, 8 Jul 2008 15:33:57 -0400, "Chip Orange"
> > <Corange@xxxxxxxxxxxxxxx> said:
> > > I don't feel that way about GW Micro. I've spoken directly
> > with a tech
> > > support person when I had questions about Window Eyes, and
> > it's use on
> > > the ultra-portible computer that they sell. This same
> > individual also
> > > participates on the blind vista list, answering questions and taking
> > > requests/complaints about their reader. In my opinion, this is
> > > invaluable support.
> > >
> > > Chip
> > >
> > >
> > >
> > >
> > >
> > >
> > > ------------------------------
> > >
> > > Chip Orange
> > > Database Administrator
> > > Florida Public Service Commission
> > >
> > > Chip.Orange@xxxxxxxxxxxxxxx
> > > (850) 413-6314
> > >
> > > (Any opinions expressed are solely those of the author and do not
> > > necessarily reflect those of the Florida Public Service Commission.)
> > >
> > >
> > > > -----Original Message-----
> > > > From: jfw-bounce@xxxxxxxxxxxxx
> > > > [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of John Miller
> > > > Sent: Tuesday, July 08, 2008 2:58 PM
> > > > To: jfw@xxxxxxxxxxxxx
> > > > Subject: Re: authorization issues
> > > >
> > > > That seems to be the same way with most companies I've dealt
> > > > with over the
> > > > last few years, not just jfw. There are just as many
> > > > complaints about the
> > > > other similar products and many other programs as well, which
> > > > is why I don't
> > > > call anymore, I learned to fix it myself.
> > > > ----- Original Message -----
> > > > From: "Yardbird" <yardbird@xxxxxxxxxxxxxx>
> > > > To: <jfw@xxxxxxxxxxxxx>
> > > > Sent: Tuesday, July 08, 2008 2:23 PM
> > > > Subject: Re: authorization issues
> > > >
> > > >
> > > > > HI Chip,
> > > > >
> > > > > Just to say I understand exactly the sort of frustrating
> > > > experiences
> > > > > you're
> > > > > describing below, because I've had them myself, more than
> > > > ever during this
> > > > > year of Jaws 9, never mind which build. Uninstalling and
> > > > reinstalling,
> > > > > over
> > > > > and over, has never rectified one single problem I've ever
> > > > called tech
> > > > > support for help with, and yet they've insisted on my
> > > > repeating that drill
> > > > > over and over just as you say. At one point this year, I
> > > > spent a total of
> > > > > something close to six hours on the phone, wrote
> > detailed and well
> > > > > organized
> > > > > reports on my "issues" and sent them to the top of the
> > tech support
> > > > > department to be reviewed before someone from Tier 2 called
> > > > me, but in a
> > > > > couple of cases, the reps who were assigned to call me
> > > > either weren't
> > > > > given
> > > > > my report to look at (which the head guy who shall remain
> > > > unnamed) had
> > > > > emphasized to me how important and valuable my taking the
> > > > time to make
> > > > > such
> > > > > reports would be to them) or had received it but hadn't
> > > > read it, and began
> > > > > from nothing. In one case, I insisted that the guy just sit
> > > > there and read
> > > > > my report while I waited, paying for long distance. That
> > > > gfew cents was
> > > > > worth less than my time. of course, despite the intervening
> > > > minutes of
> > > > > discussion, most of what we wound up doing was me being led
> > > > by the hand to
> > > > > uninstall and reinstall five different ways, as if it
> > > > always had to be
> > > > > some
> > > > > glitch I'd introduced by improperly installing and
> > > > configuring jaws. Like
> > > > > hell. What is it, a Model you've got to know how to
> > > > practically rebuild
> > > > > all
> > > > > by yourself in your own garage or have a chauffer trained
> > > > as a mechanic if
> > > > > you want to drive one? That's a rhetorical question.
> > > > >
> > > > > anyway, I manage to survive with all the glitches and bugs
> > > > that remain for
> > > > > me, and I have to admit I'm grateful for it working as well
> > > > as it does,
> > > > > because it enable me in a way that still astonishes me and
> > > > fills me with
> > > > > gratitude compared to the despair I felt when I began to
> > > > lose my ability
> > > > > to
> > > > > see clearly enough and read a little over ten years ago. So
> > > > part of me
> > > > > still
> > > > > feels as if it's a gift and a miracle.
> > > > >
> > > > > But the complaints are real, nonetheless. And if I had the
> > > > money to spend,
> > > > > I'd consider jumping ship, too, but I can't deal with that,
> > > > financially.
> > > > > And
> > > > > life will go on, not all that badly despite my annoyance.
> > > > >
> > > > > Which is a long-winded way of pumping my fist in the air
> > > > and yelling "you
> > > > > go, boy!"
> > > > >
> > > > > Joel
> > > > > desite juming graatiude rebuilt configuitng configuing
> > nd imporperly
> > > > > intalling instlling intduced intereducesbine
> > gntohing.at repeated
> > > > > yo[exseyou're describing
> > > > > ----- Original Message -----
> > > > > From: "Chip Orange" <Corange@xxxxxxxxxxxxxxx>
> > > > > To: <jfw@xxxxxxxxxxxxx>
> > > > > Sent: Tuesday, July 08, 2008 6:32 AM
> > > > > Subject: RE: authorization issues
> > > > >
> > > > >
> > > > > Thanks Cher, but that really sounds like a problem with an
> > > > early build
> > > > > of jaws 9. If uac caused problems in jaws, we'd all
> > > > certainly know of
> > > > > it by now.
> > > > >
> > > > > I am very reluctant to get on the phone with jaws tech
> > > > support again.
> > > > > I've spent many hours reinstalling everything for them
> > on the last
> > > > > problem I reported. Reinstallations seems to be their *only*
> > > > > trouble-shooting measure. When I asked for the problem to
> > > > be escalated,
> > > > > the person I was working with said "no", because he was the
> > > > escalation
> > > > > he said.
> > > > >
> > > > > It seems every time I had done a reinstallation I hadn't
> > > > done it quite
> > > > > right according to him (you didn't delete the directory
> > > > afterwards using
> > > > > narrator; you didn't also uninstall and reinstall the video
> > > > driver; you
> > > > > did a repair when a uninstall and reinstall would have
> > been better,
> > > > > etc.).
> > > > >
> > > > > After going through many calls like that I finally stopped
> > > > calling. I'm
> > > > > now requisitioning Window Eyes from my employer. When it
> > > > comes, with
> > > > > it's new scripting feature with vba as it's language,
> > I'm going to
> > > > > switch. I've already gotten much better pre-sales tech
> > > > support from GW
> > > > > Micro than I've ever gotten from FS.
> > > > >
> > > > > Sorry for the soapbox, I'll get off now and will try not to
> > > > climb back
> > > > > on.
> > > > >
> > > > > Anyone who's really dedicated to jaws is free to pass this
> > > > along to the
> > > > > head of their tech support and/or sales; it's fine to
> > let them know
> > > > > they've lost at least one customer to poor quality tech
> > > > support, and to
> > > > > better tech support from a competitor who hadn't even sold
> > > > me a product
> > > > > yet.
> > > > >
> > > > > And, as icing on the cake, they don't have any such
> > > > copy-protection, so
> > > > > no authorization issues to deal with!!! Hooorrraaayyyy!!!!!
> > > > (that's my
> > > > > current problem I just posted about solved!)
> > > > >
> > > > > And, no difference in versions, so no "professional"
> > version to deal
> > > > > with for certain versions of the operating system!!!!!
> > > > > Hooorrraaayyyyy!!!!!
> > > > >
> > > > > Chip
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > ------------------------------
> > > > >
> > > > > Chip Orange
> > > > > Database Administrator
> > > > > Florida Public Service Commission
> > > > >
> > > > > Chip.Orange@xxxxxxxxxxxxxxx
> > > > > (850) 413-6314
> > > > >
> > > > > (Any opinions expressed are solely those of the author
> > and do not
> > > > > necessarily reflect those of the Florida Public Service
> > Commission.)
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > ________________________________
> > > > >
> > > > > From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]
> > > > > On Behalf Of Cher Bosch
> > > > > Sent: Tuesday, July 08, 2008 9:08 AM
> > > > > To: jfw@xxxxxxxxxxxxx
> > > > > Subject: Re: authorization issues
> > > > >
> > > > >
> > > > > Not exactly the same, but similar... On a Lonova ThinkPad I set
> > > > > up last fall with VISTA home (premium, I think) and the
> > > > first build of
> > > > > JAWS9, we ended up having to disable UAC to keep JAWS
> > from switching
> > > > > into demo mode. If I remember, evrytime UAC came up, JAWS
> > > > switched to
> > > > > demo.
> > > > >
> > > > > Cher
> > > > >
> > > > >
> > > > >
> > > > >>>> "Chip Orange" <Corange@xxxxxxxxxxxxxxx> 7/7/2008 10:05 AM
> > > > >>>>
> > > > >
> > > > > Hi all,
> > > > >
> > > > > On my vista laptop I've noticed that if I switch from my
> > > > > wireless nic to my wired nic, my jaws authorization
> > > > suddenly switches
> > > > > into demo mode. If I update it while using the wired nic
> > > > until it's a
> > > > > registered copy again, then when I switch back to my
> > > > wireless nic it's
> > > > > an unregistered demo copy again.
> > > > >
> > > > > Has anyone seen this happen? On my thinkpad laptop, which was
> > > > > running xp and an earlier version of jaws, I frequently
> > > > switched between
> > > > > wired and wireless without a problem, so I'm guessing this
> > > > is related to
> > > > > the latest build or vista, and was just wondering if
> > anyone else is
> > > > > seeing this?
> > > > >
> > > > > thanks.
> > > > >
> > > > > Chip
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > ------------------------------
> > > > >
> > > > > Chip Orange
> > > > > Database Administrator
> > > > > Florida Public Service Commission
> > > > >
> > > > > Chip.Orange@xxxxxxxxxxxxxxx
> > > > > (850) 413-6314
> > > > >
> > > > > (Any opinions expressed are solely those of the author and do
> > > > > not necessarily reflect those of the Florida Public Service
> > > > Commission.)
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > --
> > > > > JFW related links:
> > > > > JFW homepage: http://www.freedomscientific.com/
> > > > > Scripting mailing list:
> > > > > http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com
> > > > > JFW List instructions:
> > > > > To post a message to the list, send it to jfw@xxxxxxxxxxxxx
> > > > > To unsubscribe from this mailing list, send a message to
> > > > > jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the
> > > > subject line.
> > > > > Archives located at: //www.freelists.org/archives/jfw
> > > > >
> > > > > If you have any concerns about the list, post received from
> > > > the list, or
> > > > > the way the list is being run, do not post them to the
> > list. Rather
> > > > > contact the list owner at jfw-admins@xxxxxxxxxxxxxx
> > > >
> > > > --
> > > > JFW related links:
> > > > JFW homepage: http://www.freedomscientific.com/
> > > > Scripting mailing list:
> > > > http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com
> > > > JFW List instructions:
> > > > To post a message to the list, send it to jfw@xxxxxxxxxxxxx
> > > > To unsubscribe from this mailing list, send a message to
> > > > jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the
> > > > subject line.
> > > > Archives located at: //www.freelists.org/archives/jfw
> > > >
> > > > If you have any concerns about the list, post received from
> > > > the list, or the way the list is being run, do not post them
> > > > to the list. Rather contact the list owner at
> > > > jfw-admins@xxxxxxxxxxxxxx
> > > >
> > > --
> > > JFW related links:
> > > JFW homepage: http://www.freedomscientific.com/
> > > Scripting mailing list:
> > > http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com
> > > JFW List instructions:
> > > To post a message to the list, send it to jfw@xxxxxxxxxxxxx
> > > To unsubscribe from this mailing list, send a message to
> > > jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the
> > subject line.
> > > Archives located at: //www.freelists.org/archives/jfw
> > >
> > > If you have any concerns about the list, post received from
> > the list, or
> > > the way the list is being run, do not post them to the list. Rather
> > > contact the list owner at jfw-admins@xxxxxxxxxxxxxx
> > --
> > Bruce Toews
> > dogriver@xxxxxxxx
> >
> > --
> > JFW related links:
> > JFW homepage: http://www.freedomscientific.com/
> > Scripting mailing list:
> > http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com
> > JFW List instructions:
> > To post a message to the list, send it to jfw@xxxxxxxxxxxxx
> > To unsubscribe from this mailing list, send a message to
> > jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the
> > subject line.
> > Archives located at: //www.freelists.org/archives/jfw
> >
> > If you have any concerns about the list, post received from
> > the list, or the way the list is being run, do not post them
> > to the list. Rather contact the list owner at
> > jfw-admins@xxxxxxxxxxxxxx
> >
> --
> JFW related links:
> JFW homepage: http://www.freedomscientific.com/
> Scripting mailing list:
> http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com
> JFW List instructions:
> To post a message to the list, send it to jfw@xxxxxxxxxxxxx
> To unsubscribe from this mailing list, send a message to
> jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line.
> Archives located at: //www.freelists.org/archives/jfw
>
> If you have any concerns about the list, post received from the list, or
> the way the list is being run, do not post them to the list. Rather
> contact the list owner at jfw-admins@xxxxxxxxxxxxxx
--
Bruce Toews
dogriver@xxxxxxxx
--
JFW related links:
JFW homepage: http://www.freedomscientific.com/
Scripting mailing list:
http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com
JFW List instructions:
To post a message to the list, send it to jfw@xxxxxxxxxxxxx
To unsubscribe from this mailing list, send a message to
jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line.
Archives located at: //www.freelists.org/archives/jfw
If you have any concerns about the list, post received from the list, or the
way the list is being run, do not post them to the list. Rather contact the
list owner at jfw-admins@xxxxxxxxxxxxxx
--
JFW related links:
JFW homepage: http://www.freedomscientific.com/
Scripting mailing list:
http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com
JFW List instructions:
To post a message to the list, send it to jfw@xxxxxxxxxxxxx
To unsubscribe from this mailing list, send a message to
jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line.
Archives located at: //www.freelists.org/archives/jfw
If you have any concerns about the list, post received from the list, or the
way the list is being run, do not post them to the list. Rather contact the
list owner at jfw-admins@xxxxxxxxxxxxxx
Other related posts:
