RE: JAWS 9.0.2152, Not Impressed So Far

  • From: "Lora" <loravara@xxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Sat, 26 Apr 2008 14:03:30 -0600

I agree with you, Karl.

I get very tired of all the JAWS bashing, and the Windows bashing.  If you
think a Mac is better, go buy one, and try using it for all your every day
tasks, from Email and word processing to surfing the Internet, designing Web
pages and running virtual machines.  If it works for you, wonderful; I've
never found it to be all that good myself, and the recent improvements still
demonstrate that they have a long way to go to achieve good accessibility
with speech and Braille.

As to technical support, every company I have called, whether it be a vendor
of blindness products or for my router, PC or operating system, wants to
know my serial number, license key or other identifying information that
demonstrates that I'm a licensed user of their product.  The reality is that
companies, whether they are hardware or software manufacturers, and whether
they are vendors of blindness products or more traditional vendors, are out
to make money, and they have a right to do so.

In this instance, if you were testing the demo of their product, just let
them know that.  I don't know if they'll still be as eager to call you, but
don't right them off straight away.  They may still be more interested in
resolving the problem, but only time will tell.

So Brandon, why haven't you switched to a Mac?  And why, if you despise JAWS
so much, are you still on the list?

-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Karl Smith
Sent: Saturday, April 26, 2008 1:38 PM
To: jfw@xxxxxxxxxxxxx
Subject: RE: JAWS 9.0.2152, Not Impressed So Far

You guys certainly have a right to your opinion  but I don't see how you can
expect a company to offer tech support to someone who has no current
license.  If you call any company for tech support the first thing they ask
you, that is after your credit card number, is if you are running the latest
version of their software.  If not you're generally told to install it and
call in the morning.  

Karl



____________________

Karl Smith
Access Technology Specialist
Axis
4304 South El Camino St.
Taylorsville, Utah 84119

Phone:  866-824-7885
Fax:    866-824-7885
E-mail: karl@xxxxxxxxxxxx

Life is one dumb thing after another....Love is two dumb things after each
other.


-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of James Scholes
Sent: Saturday, April 26, 2008 12:32 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: JAWS 9.0.2152, Not Impressed So Far

Hmm. Agree with you in everything, accept the MAC thing. I'll never use a
MAC as my main computer in my life, yeah they're good, but I mean come on,
they're not everything that people claim they are. For an example Brandon,
if Edward Alonzo thinks Macs are so good, why does he still use his Windows
machine for everything?

brandon wrote:


|| that is absolute shit.
|| Fs is a bunch of fuck ups and I'll continue to slam them on my 
|| podcast until either that fuckup erik resigns, or they close or go 
|| under.
|| I'm sick of fs and their stupid little piss ass games with all of us 
|| as registered jaws users.
|| We all need to switch to macs anyway and really make them go out of 
|| business.
|| Brandon
|| ----- Original Message -----
|| From: "Chris Hallsworth" <christopherhallsworth71@xxxxxxxxxxxxxx>
|| To: <jfw@xxxxxxxxxxxxx>
|| Sent: Saturday, April 26, 2008 1:09 PM
|| Subject: FW: JAWS 9.0.2152, Not Impressed So Far
||
||
||| Hi all, here's a response I got off Freedom Scientific Technical 
||| Support regarding the problems I discussed in the latest JAWS 
||| update. It seems a bit strange, as I thought I was told that I could 
||| contact Technical Support, even though I don't own a JAWS licence? 
||| Could someone kindly correct me on this policy, and I'm slightly 
||| embarrassed  and ashamed and could do with some reassurance. I had 
||| to reply to him and state that I was running it as a demo and 
||| therefore I very much doubt they could help me further.
||| Thanks, and
||| now here's the message.
|||
||| -----Original Message-----
||| From: Bryan Carver [mailto:Bcarver@xxxxxxxxxxxxxxxxxxxxx]
||| Sent: Friday April 25 2008 9:19PM
||| To: christopherhallsworth71@xxxxxxxxxxxxxx
||| Subject: RE: JAWS 9.0.2152, Not Impressed So Far
|||
||| Hi Christopher,
||| Thank you for your e-mail.  I have looked you up in our records, and 
||| show you with JAWS version 3.7.  If possible, I would appreciate it 
||| if you could provide me with your JAWS 9.0 serial number.  In 
||| addition, please provide me with your phone number, and the best 
||| time to call, so the product manager Eric Damery and myself can call 
||| and address your concerns.
||| If we could call
||| Monday morning, that would be ideal for us.  I would also need to 
||| know where you are located for calling purposes.
|||
|||
|||
||| Regards,
|||
||| Bryan Carver
||| Director of Technical Support
||| Freedom Scientific Inc.
|||
||| Phone:  800-444-4443
||| Extension:  1062
||| E-Mail:  BryanC@xxxxxxxxxxxxxxxxxxxxx
|||
|||
|||
||| -----Original Message-----
|||
||| From: Webmaster@xxxxxxxxxxxxxxxxxxxxx 
||| [mailto:Webmaster@xxxxxxxxxxxxxxxxxxxxx]
|||
||| Sent: Thursday, April 24, 2008 6:57 PM
|||
||| To: Freedom Scientific Technical Support
|||
||| Subject: JAWS 9.0.2152, Not Impressed So Far
|||
|||
|||
||| Name is = Christopher Hallsworth
|||
||| E-mail address is = christopherhallsworth71@xxxxxxxxxxxxxx
|||
|||       Product = JAWS 9.0.2152
|||
|||
|||
||| User subject description is = JAWS 9.0.2152, Not Impressed So Far
|||
|||
|||
||| Dear Sir/madam,
|||
||| I've just installed the latest build of JAWS 9, JAWS 9.0.2152, 
||| running on
|||
||| an HP Compaq Presario C700 Notebook PC with Windows Vista Home 
||| Premium. I
|||
||| wish to report two problems with this latest build, which were not
|||
||| introduced with previous builds of JAWS 9, including the recent 
||| build
|||
||| (9.0.552).
|||
||| 1. Eloquence Software synthesizer: When I type, it sounds as if it 
||| has
|||
||| some type of chorus affect. I can't really describe the effect, but 
||| it's
|||
||| strange anyhow. It doesn't happen as much when I'm reading 
||| something.
|||
||| 2. When I compose an HTML message using Outlook 2003, JAWS "grinds 
||| to a
|||
||| halt" for a few seconds then starts talking again. This happens when 
||| I
|||
||| type really fast. When I compose in plain text however, it's not as
|||
||| sluggish, see below.
|||
||| 3. When I type in general, there appears to be a slight lag from 
||| when I
|||
||| press a character on the keyboard to when JAWS announces what I've
|||
||| entered.
|||
||| Please note that these problems did not exist with all previous 
||| builds of
|||
||| JAWS 9, including the recent build (9.0.552).
|||
||| Thanks in advance for taking these problems into consideration, and 
||| I look
|||
||| forward to hearing from you.
|||
||| Yours Sincerely,
|||
||| Christopher Hallsworth
|||
|||
|||
|||
||| --
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James Scholes
E-Mail: james@xxxxxxxxxxxxxxxx
MSN: jamesscholes@xxxxxxx
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Website: http://www.jamesscholes.com
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