[guispeak] Re: SBC Yahoo! DSL Accessibility
- From: "david poehlman" <david.poehlman@xxxxxxxxxxxxxxxxxxxxxxxx>
- To: <guispeak@xxxxxxxxxxxxx>
- Date: Fri, 21 Jan 2005 09:48:35 -0500
I'd have suggested looking for setup.exe but since you said that other
screens were inaccessible, I did not suggest it because it seems that the
set up stuf is inaccessible as well. My experience with verizon was
actually that I could use the interface but only if the modem was found to
be working.
Johnnie Apple Seed
----- Original Message -----
From: "Darrell Shandrow" <nu7i@xxxxxxxxxx>
To: <guispeak@xxxxxxxxxxxxx>
Sent: Friday, January 21, 2005 9:22 AM
Subject: [guispeak] Re: SBC Yahoo! DSL Accessibility
Hi Jerry,
It is often the case that the autorun batch files on many CD-ROMs start
something that is inaccessible, but that, sometimes, if you explore the CD
manually, you can find a setup.exe or install.exe that avoids the initial
splash screen and is thus reasonably accessible. I would urge you to try
this and let us know if that turns out to be helpful.
Either way, the process is still quite inaccessible. Call the number you
have, briefly explain your issue, insist on a trouble ticket being opened on
the matter, then immediately insist on escalation to the next level. Do the
same thing until you have reached someone high enough in the organization's
chain of command who has a reasonable hope of knowing what you're talking
about. Please let us know of your results. Please also feel free to
contribute an article about your ultimate experience to Blind Access Journal
by writing to editor@xxxxxxxxxxxxxxxxxxxxxxx
Thanks.
Darrell Shandrow - Shandrow Communications!
Technology consultant/instructor, network/systems administrator!
A+, CSSA, Network+!
Check out high quality telecommunications services at http://ld.net/?nu7i
Wishing you and yours a happy, accessible New Year!
Blind Access Journal blog: http://nu7i.blogspot.com
----- Original Message -----
From: <gerald.g.weichbrodt@xxxxxx>
To: <guispeak@xxxxxxxxxxxxx>
Sent: Friday, January 21, 2005 7:11 AM
Subject: [guispeak] SBC Yahoo! DSL Accessibility
> Hi all,
> I'm writing from Michigan U.S.A. I just bit the bullet and ordered SBC
> Yahoo! DSL service for home. I got tired of tying up the phone line and
> slow Internet access, I guess. Setting up the equipment seems pretty
> easy,
> but I won't know for sure until I've actually seen it work. The trouble
> is
> that the installation package for the software included with the service
> is
> an accessibility nightmare. I started the installer and could only read
> the title of the window using JAWS 6.0. Having my son look over my
> shoulder demonstrated that there was lots of text on the screen as well as
> buttons for making choices. Moving onward through the installer a few
> screens (I didn't have time to finish the process this morning)
> demonstrated that it wasn't just the opening screen that posed problems.
>
> I wonder if anybody knows of any secrets that would allow a blind person
> to
> get through the installer using a screen reader. I'd also be interested
> to
> know if anybody has any secrets for where to e-mail a complaint on this
> issue. I have a phone number for assistance in setting up my service, but
> I'm afraid I'm just going to get a general-purpose technician type who
> won't know a thing about accessibility issues and blind users. I would
> really like to make SBC aware that they have a severe accessibility issue
> here and, hopefully, find a route to get somebody sympathetic to the issue
> working on it.
>
> Thanks,
> Jerry
>
>
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